Parfumtoi Reviews 8

They sent me the wrong item by mistake. They contacted me quickly and offered a full refund. I was pleasantly surprised by how quickly they got in touch. I can leave a positive review for their customer service👍

Placed an order on the 5th January and my purchase has still not arrived. It is supposed to take 8-12 days and we are now on the 22nd January.

No response from emails and no way to contact them on the phone. The tracking number just shows that the details have been entered but the package not handed over. Absolute robbery of CHF 58 - I WANT A REFUND.

Commande arrivée en 2 semaines
Ne pas ce fier au suivi de l'envoi du site qui n est pas ajour
Je recommendrais sans soucis chez eux

This is not a company I would buy from again.
I spent 166 euro on a product. Got no receipt, no confirmation.
Neither have I received the product to date. They have not responded to my emails.
I expect a resolution to my problem as this is not a nominal amount of money for me.
Do not use this company.

Keine Lieferung, schlechter Support ⚠️

Ich habe seit Wochen keine Informationen über den Verbleib meines Pakets erhalten. Angeblich soll es bei GLS sein, aber laut Sendungsverfolgung wurde es noch nicht einmal übergeben. Der Kundenservice ist keine Hilfe – Antworten sind entweder unklar, nicht hilfreich oder bleiben komplett aus. Mein Geld ist weg, und ich bekomme keine Lösung angeboten. Sehr enttäuschend, absolut nicht zu empfehlen!

Topservice! Very fast shipping, friendly staff

Second Update 12.10.24:
After a fruitful and lengthy mail exchange with Parfumtoi, I was made aware of what happened and that the CZ Post is behind all the trouble. And do not want to be vindictive. I got my money back. And will give Parfumtoi.ch another chance.

Update 10.10.2024:
After filing a criminal complaint with the police, and informing Parfomtoi.ch about it, I was fully reimbursed.

Original rating:
Unfortunately I can not rate Parfumtoi.ch with less than one star. Or I would.

I ordered a body oil, on the 24. August 2024. Shipping supposed to take maximum 8 days. Parfumtoi changed the status to completed, even though the oil never arrived. The parcelnumver provided as supposedly the Swisslink, comes up as invalid and unknown/not allocated to the Swiss Post. Parfumtoi.ch now refuses to answer any email from me requesting information on the status of my order, nor are they answering my two latest requests to simply refund me and forget about it all.

So, as last resort, I rate them here and I will be contacting the Swiss cyberpolice on Monday, the 23.09.2024 to file a criminal complaint.

I have ordered Jan Marini Professional Transformation Gesichtscreme 177 ml for 220CHF and it arrived opened...