Hello, I purchased 4 tickets for Park Güell dated February 19, 2026, through your website (Ticket No: 8012243). However, due to extremely strong wind conditions on the day of our visit, the... Toon meer
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Due to strong winds on February 12, 2026, we were denied entry to Park Guell. We were informed that we would receive a refund. We reported this incident three times through barcelonatickets.org, but h... Toon meer
Avoid at all costs! Predatory third party website selling tickets for Barcelona attractions at a significant markup. For park guell tickets sold at €16 rather than €10 which is a 160% markup. They do... Toon meer
Bedrijf heeft geantwoord
Avevo prenotato un biglietto per uno slot che poi era risultato non disponibile, il servizio clienti mi ha ascoltato e mi ha rimborsato quando richiesto. Sconsiglio di prenotare dei biglietti last min... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Venta de entradas de Park Güell
Contactgegevens
1,8
Slecht
45 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 20% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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A fuir d'urgence !!!
A fuir!!!
Je n'ai jamais reçu mes billets, il a fallu les menacer pour qu'ils répondent vaguement, aucun numéro de téléphone pour les joindre, SAV inexistant, tchatbot inutile et mails sans réponse... ils n'ont jamais voulu me renvoyer mes billets ou me donner un numéro de commande valide... J'ai été obligée de repayer des billets ailleurs (140€) ! En plus ils sont plus chers que le site officiel... Une arnaque. Je compte porter plainte !
31 juli 2023
Review zonder uitnodiging
Antwoord van Park Barcelonatickets
Tout d'abord, nous apprécions vraiment vos commentaires et nous sommes désolés d'apprendre que votre expérience avec nous n'a pas été aussi bonne que prévu. Cependant, nous faisons de notre mieux pour vous apporter la meilleure satisfaction possible.
Nous avons vérifié à nouveau votre dossier et vous avons informé que les billets que vous aviez achetés étaient pour la Sagrada Familia et non pour le Park Güell. De même, toute l'assistance possible vous a été fournie au moment où vous nous avez contactés. Comme vous l'avez fait à l'époque, vous pouvez nous contacter à nouveau pour répondre à vos questions.
Vous trouverez plus d'informations dans notre Centre d'aide.
Nous vous remercions pour votre commentaire !
16 Euro for Tickets that state 10 Euros.
This company do not offer customer support as they claim- it is a chatbot that sends you to a list of complaints.
They charge 16 Euros for 10 Euros tickets.
Their customer support email is invalid, it bounces back as an invalid email.
Nothing short of a scam website, be very careful.
12 juli 2023
Review zonder uitnodiging
Antwoord van Park Barcelonatickets
First of all, we very much appreciate your comment and are sorry for your bad experience.
However, we would like to point out that we advertise at the bottom of our website and in our T&Cs that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets we provide are 100% official as we obtain them from the official box office, and in no case are we trying to scam or cheat.
On the other hand, we would like to detail that our T&C, which we suggest to be read by the user before finalizing the purchase, establish the operation of our rates.
The service offered is not the sale or resale of tickets for Park Güell, but consists of their acquisition through the corresponding voluntary, express, special and remunerated mandate of the user. The difference between the official price and ours is based on the added value we provide, which is mainly based on the provision of a personalized service throughout the process, the correction of errors in its processing and specific customer service.
Our Customer Service is in our Help Center and also in the chatbot.
You can view more information in our Help Center.
Thank you for your feedback!
Don’t use it
It’s a scam. They make like they are the official website using unethical user experience. And then they charge 16€ for a 10€ ticket.
I realised minutes later after paying, asked for a cancellation and refund but they denied it.
Don’t use it! Go to the official Park Güell site, same experience and 60% cheaper!
11 juni 2023
Review zonder uitnodiging
Antwoord van Park Barcelonatickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
However, changes in the visiting hour or the type of tickets are highly restricted and we cannot make any modifications or cancellations.
You can reach further information in our Help Center.
Thank you for your feedback!
THIS IS NOT THE OFFICIAL SITE
THIS IS NOT THE OFFICIAL SITE. UNETHICAL. BUYER BEWARE of this site. They are a reseller at a 60%markup (16 vs 10 euro for park Güell) + they are slow to send tickets and it is unclear if your credit card data is safe. AVOID this site. Don't be fooled.
9 juni 2023
Review zonder uitnodiging
Antwoord van Park Barcelonatickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
You can reach further information in our Help Center.
Thank you for your feedback!
Please be aware of this company
Please be aware of this company. I was not aware that is was a sponsored website and not the original Parc Guell. The website is very professional and the purchase of tickets went fine - however you NOT RECEIVE THE TICKETS ! I received 16 emails that my tickets were “in progress, thanks for understanding”.
Additionally the cost per ticket is 16 euros, where as it is 10 euros on the official website. That’s 60 % more - and for what ? Tried to contact the company- it was not possible to speak to a person. I wold not go so far as to say this is scam company, but it is close. I can absolutely not recommend this company.
3 juni 2023
Review zonder uitnodiging
Antwoord van Park Barcelonatickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
You can reach further information in our Help Center.
Thank you for your feedback!
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