Turns nasty if things go wrong......
One of their fitters, Steve, was on our site and quoted us £1900 to fit new plastic felt trays and refitted the roof tiles to cure a roof leak. Steve was very professional and polite. Imagine my dismay when another leak appeared two weeks later! I rang the company today and spoke with Joe, whose tone was remarkably aggressive and refused to give his surname (what has he to hide?) Owing to the distance from the company to Cornwall, and his insistence on using the same fitter, it could be months before Steve could return. Why take on jobs so far away if there is an issue in servicing repairs/queries? I am in the process of using a local roofer to assess the issue and approach Joe for reimbursement if necessary. I would never even think of using this company again, regardless of this issue, when people like Mr. Joseph X have that degree of aggression toward customers. One wonders if the Managing Director, Mrs Avril CASSELLS, is aware of this gentleman's approach?








