Paropet Reviews 14

Great item. Looks good, arrived in good time. I emailed an enquiry to customer service and had a response within hours even on the weekend. The harness works as advertised. Me and Mabel had a wonderful stress free walk today. Would recommend.

Oh dear! How I wish I had read some of these reviews before purchasing two harnesses! I even checked that it was a UK company before buying - thus thinking that the harnesses were manufactured here in the UK. Obviously - it is not UK based and the harnesses are manufactured elsewhere. Needless to say, I am still waiting for the harnesses to arrive 9 days after placing and paying for my order. “Mary”, in her replies to my emails, is polite in her explanations (high demand etc etc) and has even thanked me for my patience! “She” advises that my order is currently in transit (allegedly) and on its way to me. “Mary” has also, apparently, “escalated” my order to ParoPet’s logistics team and she is “confident it will be delivered by next week”. Well, I will wait with anticipation to see whether that indeed occurs! If not, no doubt I will have further exchanges with a computerised “Mary”!

Scam. Don't ship, patronising responses using chat gpt. No urgency or resolution and don't actually have the stock. No update to customers and have to chase. Robotic.

excellent quality product and really does stop your dog from being able to drag you along! I wish they'd be more honest about shipping times, ordered from the UK and definitely was shipped from overseas. Took about ten days to arrive.

I fear this is a scam. Ordered a harness a while ago and I have not received my order at all despite Paropets claim of a 48 hour delivery. In the Shop app it says my order no longer exists so its been deleted. The tracking number also dosen't exist in Evri. Prior to this the order was stuck at "generating label" for a week and then the order was deleted. Avoid like the plague. Will place a dispute with my bank.

Absolutely terrible service. Paid for the item, a week passed and still no item, update or word from anyone about it, 2 weeks passed still nothing, I chase it up with the company eventually get a reply to say there was stock issues but rest assured they are posative the item will be with me soon, another week passed still nothing, I ask about speaking to a manager and canceling the order and the reply completely ignores these requests and is just generic customer service reply. I send another asking the same this time it is completely blanked and not replied to. I send another today to get the same reply I’ve gotten before. They did offer 20% off my next order. The irony is I still haven’t gotten my first order and after all of this time and effort spent chasing up for updates on an item I purchased there most definitely won’t be a next order. As of writing this message I’m now on day 22 of waiting and have now have received word from the postage company saying there has been yet another delay in the order. Honestly just avoid completely and go elsewhere!.

Update: still on day 22 and what do I see, update from the delivery company “parcel is on its way back to the sender”

Honestly this has to be some sort of scam AVOID save yourself all this hassle

Having tried most no pull leads and harnesses to date this one has been the most effective. Grandkids can control the dog with no pulling even the dog seems happier on walks with no one struggling and getting stressed with no pulling

I placed an order for a no-pull collar then got talking to a friend who gave me some helpful advice on how to stop the dog pulling so decided I would cancel the Paropet order and try my friends advice first. I contacted the support email and Mary who answered was very helpful and actioned a refund immediately. Couldn't ask for better customer service. If the training doesn't help, I would definitely purchase from Paropet in the future.

There was a delay in my order being delivered. I received a very pleasant and timely response to my email from Mary and assured my order would be on its way by the end of the week. The no pull harness and lead are great quality and fits my Dalmatian really well! I would highly recommend.

I bought a harness and lead from ParoPet for my 4 month old golden retriever. I need to teach him to walk nicely before he’s fully grown as I don’t want him pulling me nor others over. Ordered this after watching video on instagram. I did have to check on the order as it took a few weeks but got an immediate reply from their customer support saying it would arrive by the Saturday, it actually arrived earlier. The product itself so far has not disappointed. It’s strong, puppy seems comfortable wearing it and he is already walking so much better. Really happy with it.

Ordered harness for my dog gig Evri tracking number a few days after placing order but it’s now 2 weeks later and Evri still say they are expecting the parcel. I have contacted the company to find out what is going on they said there were having stock issues due to high demand. Waited a while longer but still no update sent email requesting to cancel and was told that it had been sent so I could not cancel. I explained that the tracking has not updated and still showing that Evri expecting the parcel they tried to lie and say that it takes a few days for Evri tracking to update. I have now filed a dispute with my bank to get my money back.

Total scam. You will never receive your order. AVOID AVOID AVOID! Bank chargeback currently in progress.

I think is another chinese scam. myself and numerous others have put comments on FB saying despite having emails saying orders despatched we all have the same message from Evri to say they do not yet have it over a week later Paropet say its an error but as no goods arrive, its looking like a scam. they claim to be a UK company but have no phone number. not much on companies house, there is a foreign name and a uk address but that is likely to be a post box for numerous dodgy operators