We have bought many BMW's over the years from Partridge BMW and dealt with Kevin Diaper many times he is a true credit to the business with his professional manner vast knowledge and friendliness that... Toon meer
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Partridge kept me up to date on the delivery date and time for new BMW iX3. The whole process was very well organised and I received a call from the Acumen delivery driver with a 30 minute window for... Toon meer
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Izabela picked up my query whilst her colleague was on holiday. She dealt with the problem to conclusion, very quickly and efficiently, explaining exactly what was needed. Top customer service.
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The salesman Mitchell was really helpful explaining my car / finance etc Put me at ease Making the whole experience of buying my car wonderful Nothing to much trouble I went from Mercedes to... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We are Hampshire’s BMW experts. We offer the highest levels of service and expertise whether you are looking to buy your next vehicle or maintain your current car.
Contactgegevens
Stoney Croft Rise 1, SO53 3YU, Chandler's Ford, Verenigd Koninkrijk
- 02380 689800
- mail@partridgebmw.co.uk
- partridgebmw.co.uk
4,7
Uitstekend
965 reviews
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Brilliant as ever
Brilliant as ever. The best BMW dealership in the UK. I'd know, as I've had BMWs since 2007. First class service!
15 mei 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Robert
Thank you so much for your wonderful review and continued loyalty since 2007 — that really does mean a great deal to us.
To be called the best BMW dealership in the UK is incredibly kind praise, and we are delighted you continue to enjoy first-class service from the team.
We look forward to welcoming you back again soon.
Best wishes The Partridge Team
Mitchell was fantastic throughout
Mitchell was fantastic throughout, top service, I cannot recommend him highly enough.
14 mei 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi David
Thank you so much for the wonderful review and we know Mitchell will be delighted to receive such praise.
We are pleased you enjoyed the Partridge experience and thank you for the recommendation, which really does mean a lot to everyone and wish you many happy motoring miles in your new car.
Best wishes The Partridge Team
Great experience at Partridge BMW
Great experience at Partridge BMW . Dealt with a very knowledgeable and helpful Mitchell who made the whole buying experience enjoyable and safe .
Thoroughly recommend Partridge BMW for new or used.
Also a mention to Manager Nick Oliver for his advice and help.
7 mei 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Greg
Thank you for your wonderful review and recommendation. We are delighted to hear you had such a great Partridge experience.
It is fantastic to know that Mitchell was able to make the buying process both enjoyable and reassuring for you, and we will certainly pass on your kind words to him and of course to Nick Oliver for his advice and support.
Thank you again for choosing Partridge BMW, and we hope you enjoy every mile in your new car.
Best wishes The Partridge Team
Exceptional service provided by Zdenek…
Exceptional service provided by Zdenek Kalok and Sharon Gallagher who provided regular updates on delivery and secured the best possible delivery data. Really impressive to see people lean forward to offer extra support. Thank you.
7 mei 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Craig
Thank you for your fantastic review. We are so pleased to hear that Zdenek and Sharon provided a great Partridge experience.
Keeping our customers informed and supported every step of the way is incredibly important to us, so it is wonderful to know their regular updates and dedication made such a positive impression. We will be sure to pass on your kind words to them both.
Thank you again for your support and for choosing us.
Best wishes The Partridge Team
This was my first experience with BMW…
This was my first experience with BMW and it was like no other. The customer service was by far the best, Zoe was absolutely amazing. She catered to all my likes, wants and needs, making the process easy and quick. I would definitely recommend BMW to anyone who’s looking to purchase a new car.
25 april 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Courtney
Thank you so much for your fantastic review! We are thrilled to hear that your first experience with Partridge BMW was such a positive one.
Providing exceptional customer service is something we pride ourselves on, so it’ is wonderful to know that Zoe made the process smooth, easy, and enjoyable while taking the time to understand exactly what you were looking for.
We truly appreciate your recommendation and your kind words, and we will be sure to pass your feedback on to Zoe. We hope you enjoy every mile in your new BMW!
Best wishes The Partridge Team
Great Service buying my new BMW
From the moment we walked in we felt comfortable, we just went in to look and test drive a particular model
James the sales rep was excellent and guided us through the process should we decide to buy, after the test drive we were happy and placed an order on a stock vehicle
About a week later after completing all the relevant paperwork I picked up my new vehicle
The process also included selling our existing electric vehicle
We were very impressed with James, he answered all our questions thoroughly and we were very impressed with Partridge BMW
30 april 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Harry,
Thank you for leaving such a lovely review.
It’s brilliant to hear that you felt comfortable from the moment you arrived - that’s exactly the experience we aim to give. We're really glad James looked after you so well and made everything clear and straightforward, from the test drive right through to collecting your new car and handling the sale of your previous EV. We’ll make sure your kind comments are passed on to him.
Best Regards The Partridge Team
Excellent Aftercare Service
I bought a used convertible Mercedes from Partridge in January this year and experienced an issue mid week with the hood not working.
I called Partridge and Kevin instantly reassured me that they would resolve this for me. Two days later the car went in for repair and the issue has been sorted so quickly.
Peter was amazing in assisting me, and ensuring the work was carried out swiftly so I could enjoy the car in this glorious weather.
I cannot praise Kevin, Peter and the reception team enough for rapidly getting my car sorted.
Above and beyond aftercare service from Partridge. I shall definitely recommend the dealership to friends and family.
1 mei 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Juliette
Thank you for your wonderful review!
We are delighted to hear that your experience with our aftercare service matched the standards we strive to uphold. Kevin and Peter will be especially pleased to know their reassurance and swift coordination made a difference, and that our reception team helped ensure everything progressed smoothly.
We understand how important it is to resolve issues quickly — particularly when it means getting you back on the road to fully enjoy your vehicle — so it is incredibly rewarding to hear that this was your experience.
Your kind words and recommendation mean a great deal to us. We wish you many enjoyable drives in your Mercedes and look forward to welcoming you again in the future.
Best wishes The Partridge Team
Outstanding Customer Service at Partridge of Hampshire
I had an excellent experience with Partridge of Hampshire and felt it was only right to share how impressed I was with the level of customer service.
A huge thank you to James R (Sales Representative) and Ian (General Manager), who were both absolutely fantastic from start to finish. They went above and beyond to help me organise my BMW M4, especially while I was dealing with complications transferring my foreign licence to the UK. Their patience, understanding, and willingness to support me throughout the process really stood out.
What made the experience even more impressive was their commitment, working outside of normal hours and making sure everything was sorted smoothly. It genuinely felt like they cared about helping me, rather than just making a sale.
I am also due to return for a car wash, ceramic coating, and leather care, and based on how everything has been handled so far, I have full confidence it will be just as smooth. I will happily update my review after this.
The level of service I received was far beyond what I would normally expect from a dealership. Professional, responsive, and incredibly supportive. I couldn’t have asked for more.
Highly recommend based on my experience!
-Shim
26 april 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Shim
Thank you so much for your fantastic review! We are absolutely delighted to hear about your positive experience with us at Partridge of Hampshire.
James and Ian will be especially pleased to know their efforts made such a difference.
We understand that situations like transferring a foreign licence can be challenging, and we are really glad we could support you through the process smoothly.
We are so pleased to hear you felt genuinely cared for throughout — that is exactly the experience we aim to deliver and we very much look forward to welcoming you back for your upcoming appointments.
Thank you again for your recommendation and for choosing us. Enjoy your BMW M4, and we will see you again soon
Best wishes The Partridge Team
False sense of security
Car was suppose to be delivered to work place, this was delayed. Car wouldn't be delivered till past 7pm. I offered to collect the car which was agreed. Travelled 40 miles to collect fine.
Once car was collected I noticed the car had a different number plate than I was told it would be, had to change insurance details.
Ask to be reimbursed travel costs and insurance costs. Phoned the dealership was promised a call back and ignored.
Called again to ask if all the correct documents had been sent to the finance company so I could put a personalised numberplate on. Was promised a call back, ignored.
Car was handed over quickly which was fine, as soon as I left the dealership the customer care ended.
3 maart 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Sam,
We are very sorry to hear about your experience and appreciate you taking the time to share your feedback. What you have described is not the level of service we aim to provide.
From our initial investigation, it appears there was some miscommunication and unmet expectations set during the process, particularly around delivery arrangements and compensation.
We fully understand how frustrating this must have been for you - especially after travelling to collect your vehicle and needing to make last-minute changes.
We are currently working closely with the Broker involved to resolve these issues and ensure a fair outcome for you.
We will reach out to you directly once we have reviewed the situation internally and will work on ensuring we are able to prevent similar experiences in the future.
In the meantime, if there is anything further you would like to discuss, please do not hesitate to contact us directly, and we will be happy to assist.
Regards The Partridge Team
Excellent Customer Service
Thanks to Sharon Gallagher, the delivery of my car was very slick & her communication was spot on.
22 april 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Thank you for taking the time to leave such a great review of your recent Partridge experience, we are delighted to learn the Sharon was able to assist with a smooth process.
We know she will be thrilled with your feedback.
We wish you many happy motoring miles.
Best wishes The Partridge Team
A great customer experience
I had a great experience purchasing my new car from start to finish. Zoe was brilliant, answering all my questions and guiding me through from the start through to test drive and purchase. I’m so pleased with my car and Zoe gave a great individual experience making it feel special.
24 april 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Eves,
We’re delighted to hear you had a great experience from start to finish and that you’re so pleased with your new car. Zoe will be especially happy to hear your kind words - she takes real pride in making each customer’s journey feel personal and special.
Enjoy your new car, and we look forward to welcoming you back again in the future!
Best Wishes The Partridge Team
Fantastic experience with James and Raj
Fantastic experience with both James and Raj at BMW. James was brilliant during my BMW Genius session for my BMW i4—friendly, patient, and very knowledgeable.
Raj was equally great during the purchase—professional, supportive, and made everything seamless.
Truly outstanding service from start to finish—both are great ambassadors for BMW.
27 maart 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Ali,
Thank you for such a great review!
We're really glad to hear you had a fantastic experience with both James and Raj. It’s great that your BMW Genius session with James was helpful and easy to follow, and that Raj made the purchase side feel smooth and straightforward.
They’ll both really appreciate the kind words - we’ll make sure they see this.
Enjoy your BMW i4, and we hope to see you again in the future.
Best Wishes The Partridge Team
Great to work with. A very informative visit.
Really excellent! Visited yesterday to view a BMW i3. We made it clear we wouldn’t be buying the car but were hoping to purchase one in the near future. Their salesman Kevin was great. He arranged for an example to be on site for us to view and spent quite some time with us providing a detailed and honest review of the various i3 models. He even provided us with a test drive so we could experience the ride. Really refreshing not to experience high pressure sales. We would have no hesitation dealing with this company. A really great guy doing a great job for his company. Well done and many thanks.
15 april 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Graham
Thank you so much for taking the time to leave such a thoughtful review.
We are really pleased to hear that you found your visit informative and enjoyable, it is important to us that our customers feel comfortable and supported when exploring their options, so we are delighted to know that came across.
We hope the test drive helped you get a good feel for the car, and we would be more than happy to assist you whenever you are ready to make your purchase.
Thank you once again for your kind words, which we will certainly be sharing with Kevin.
Best wishes The Partridge Team
Excellent service and communication from Adriana
I had a great experience dealing with Adriana Sabotinova throughout my car order.
Adriana was consistently professional, responsive, and proactive in keeping me updated on the status of my vehicle, including clear explanations around timings, delivery expectations, and next steps. Communication was always prompt and easy to follow, which made the whole process feel well‑managed and stress‑free.
She was also very patient and thoughtful throughout, checking in at the right times and making the experience feel personal rather than transactional. Even with the usual waiting periods involved in vehicle orders, I always felt informed and confident that things were being handled properly.
I wouldn’t hesitate to recommend Adriana and Partridge BMW to anyone ordering a vehicle – excellent service from start to finish.
14 april 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Dan,
We’re delighted to hear that Adriana provided such a professional, responsive, and well-managed experience throughout your car order. It’s great to know her clear communication and proactive updates made the process feel smooth and stress-free.
Adriana will be especially pleased to hear your kind words about her patience and personal approach - it’s exactly the level of service we strive to deliver.
We truly appreciate your recommendation and thank you for choosing Partridge BMW. We hope you enjoy every moment of your new vehicle!
Best Wishes The Partridge Team
Car repair review
My car required repairs following a collision . Eastleigh was the nearest place for me to get this done. They responded very quickly collecting my car from home and delivering the courtesy car . Rhian ( customer service) and BMW repair shop kept me up to date with progress. Really professionally managed by all concerned and now I have my mini back and it looks like new!
14 april 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi,
Thank you for taking the time to share your experience!
We’re so pleased to hear everything was handled quickly and smoothly following your collision. From collection and delivery to keeping you updated throughout, it’s great to know the team made the process as convenient and stress-free as possible.
Rhian will be especially pleased to hear your kind words, and we’ll be sure to pass on your feedback to both her and the repair team.
Most importantly, we’re delighted you have your MINI back looking as good as new. Thank you again for your recommendation!
Best Wishes The Partridge Team
The experience so far has been…
The experience so far has been outstanding. Communication is excellent throughout – clear, timely, and genuinely helpful. Adriana is very down to earth and approachable, making the whole process of ordering a new car feel easy and stress‑free. I am kept regularly updated on the progress, which was really reassuring. Fabulous customer service all round, and I would recommend them to anyone considering a new car purchase. Thank You.
14 april 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Clare,
We’re really pleased to hear your experience has been outstanding from start to finish. Clear, consistent communication is something we pride ourselves on, so it’s great to know you’ve felt well informed and reassured throughout.
Adriana will be delighted to hear your kind feedback - her approachable and down-to-earth style is exactly what we aim for to make the process as smooth and stress-free as possible.
We truly appreciate your recommendation and look forward to supporting you through the rest of your journey. Enjoy the excitement of your new car on the way!
Best Wishes The Partridge Team
Great people at Partridge BMW Eastleigh
The minute we walked into Partridge BMW Eastleigh we were welcomed with lots of smiles and professionalism. A very modern clean and fresh feeling atmosphere. Zoe helped us with our initial enquiry smoothly all the way through to our purchase. She was always positive happy and energetic which made for a fantastic experience. We are so pleased to have met her, she is a credit to BMW.
11 april 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Elysa and Richard,
Thank you for such a wonderful review!
We’re delighted to hear about your fantastic experience. It’s great to know Zoe supported you so well throughout your journey- she’ll be thrilled to hear your kind words.
We really appreciate your feedback and hope you enjoy your new car!
Best Wishes The Partridge Team
Purchasing a bmw i4
My partner and I visited partridge bmw for the first time we met raj to enquire about an i4 , he was extremely helpful knowledgeable and made the purchase of the bmw a very pleasant experience. Raj is an exceptional sales executive ! Partridge bmw are an exceptional bmw dealership in every way we would highly recommend them .
10 april 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi Anthony,
We’re delighted to hear that your first visit to Partridge BMW was such a positive experience. It’s great to know Raj looked after you so well and made the process of purchasing your i4 both smooth and enjoyable. We'll be delighted to pass on your kind words to him.
We truly appreciate your recommendation and hope to welcome you both back again in the future. Enjoy your new BMW
Best Wishes The Partridge Team!
Obvious fault with window not found and no response from the service department
The car was dropped off at Partridges on the 27th of February with a report of water ingress in the passenger cabin. The water first appeared in the rear right-hand side and then in the front right (driver's footwell). I mentioned that the window did not work in the rear right-hand side and that the vapour barrier may have come away on the inside of the door.
At the point of handoff, Partridges said that the door would be stripped down and investigated for water ingress.
Partridges then stated that water ingress was found to be a perished grommet in the bulkhead. So, the dashboard would need to be removed. During this work it was found that the sound insulation around the heater box had perished and had to be replaced.
Partridges mentioned that no fault was found with the window and that it was initially stiff but worked as expected thereafter.
On receipt of the car and upon getting home and checking the car over, the rear window did not work—the window would only move 2–3mm each time the window control was operated. The inside of the car sounds worse than before; it sounds like there is missing / reduced sound insulation between the engine bay and the driver's cabin.
I contacted Partridges via email on 31st March—no reply. I followed up with a phone call asking to speak with the service contact on the morning of 2nd April, asking for a call back. No reply. I phoned back in the afternoon asking for an update; the person took my details, but I have not received a call back or any response.
The cost of the work was £2.5k+, and I am left with a car with the window still not working, uncertain if the window had been fully tested for water ingress, and with a louder engine noise whilst driving. A disappointing experience—I do not understand why simple customer service principles are not observed by this dealership.
Edit:
16/04/2026
I have downgraded this review from two stars to one. Reason is after getting in touch with the dealership a meeting was scheduled with a customer care representative and a technician to discuss the issues. I visited the dealership to only find that the two representatives were not available at the time.
I will now be progressing by using a company other than Partridge BMW to sort out the issues they created.
2 maart 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Hi James,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the concerns you’ve raised following your recent visit, particularly in relation to the outcome of the work and the lack of communication afterwards. This is not the standard of service we strive to deliver.
We understand how disappointing this must be, especially given the level of cost involved, and we sincerely apologise for the frustration caused.
A member of our management team has attempted to contact you this morning and has also sent you an email directly. We would very much welcome the opportunity to discuss this with you in more detail and work towards resolving your concerns.
Please do respond to the email or contact us at your convenience, and we will ensure this is treated as a priority.
Best Wishes The Partridge Team
BMW 320i
From my initial visit until I collected a car Zoe Hughes was very helpful, patient and attentive.
Being ancient I find all your online systems annoying and complicated but Zoe assisted me to get through them.
26 maart 2026
Review zonder uitnodiging
Antwoord van Partridge BMW
Dear Nick
Thank you very much for your kind and thoughtful review.
We are truly pleased to hear that Zoe provided such attentive, patient, and supportive assistance throughout your experience with us. Your comments will be shared with her, and we am certain they will be greatly appreciated.
We also value your feedback regarding our online systems. We understand that these can at times feel complex, and we are always on hand to ensure everything is made as clear and straightforward as possible, with personal support whenever required.
It was a genuine pleasure assisting you, and we wish you many enjoyable and comfortable miles in your new BMW.
Best wishes The Partridge Team
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