Partridge BMW Reviews 

Sales : James Ractliffe. James was polite, knowledgeable and informative. Applied no pressure . Thank you James

Awful, awful customer service. My BMW is due to outstanding safety recalls, it had taken over 5 months to try and get the work done and I’m still no further along. The parts needed to come from abroad and the dealership wanted me to leave the car there without offering a courtesy car. I had to kick up a fuss and put in a complaint and escalate it to be allowed to drive my car away quoting the law and advising they had no legal right to do so. Finally the parts have arrived and they agreed to lend me a courtesy car for the day whilst they complete the work (had to wait almost a month for the privilege) and then two day before they messaged me to say the courtesy car is no longer available. BMW should
Be ashamed to lend there name to this dealership. Guaranteed if I was buying a car I would be treated like a king but because I’m not they aren’t interested and have no regard for BMW drivers. I would avoid this place like the plague because in my experience if you have a problem they certainly won’t want to help resolve it.
11/07/25: took the car in because I was told the parts had arrived got a call towards the end of the day to say that the parts arnt due for another few weeks, clearly the departments don’t communicate the saga goes on!

I took delivery of a brand new BMW IX3 through Tusker who used this BMW garage as a supplier. I dealt with Stephanie Morley on a number of occasions and she was brilliant to deal with. Always in communication, keeping me updated and a real credit to BMW. Absolutely delighted with my new car and would 100% recommend. 5 stars for Stephanie and the team! Thank you.

I can’t thank Alex Watts enough for his amazing service with regards to my new car. I have never met Alex face to face as we are over 400 miles apart but that did not stop him resolving an issue that I had with the tyres on the car. He listened to my concerns, appreciated my anxiety and went out of his way to do something about it. He kept in contact with me throughout with his friendly kind reassuring manner and now I will take delivery of my car exactly how I want it to be. Thank you again, Alex.

Izabela Lazi was fantastic throughout my BMW X5 order. She clearly explained the credit approval process and helped me avoid reapplying, by arranging an earlier delivery. Her professionalism and attention to detail made everything smooth and stress-free. Highly recommend! I will 100% be using Izabela again.

Patridge sales service was great I bought a used vehicle and they were amazing during the sales process making it very convenient and smooth.

The aftersales service has been exceptional. Dealing with Ian Hughes was a pleasure, he could not have been more helpful or supportive arranging for some slight remedial work on the vehicle at one of my local BMW dealerships. Plan to return and buy my next vehicle from Patridge BMW as I know I will get the best service.

Parts customer service is great as always. Have been dealing with John and the other gents for a while in parts and service and speed is always great. Will always come back to these guys for anything and recommend to anyone needing genuine BMW parts.

Had a fantastic experience at Partridge BMW today when taking my 4 series in for its 1st service.

I was welcomed into the showroom by CJ, the service manager and then looked after by Daniel Meader. They offered me a choice of drinks and biscuits as soon as I sat down and then talked me through all the work that was going to take place. I had booked a wait-in appointment, so took a seat in their lounge where I could access more refreshments and take advantage to catch up with some work on their complimentary WiFi. Within 30 minutes of the car being worked on, I received the video of my complimentary health check, directly to my phone - which is such a great way to run through how my vehicle is doing, so insightful and clear.

Daniel kept me updated throughout the process and took the time to ask me if there was anything I’d like to discuss whilst I was in the showroom.

The service did not take long at all, once complete Daniel walked me through all the work they had performed for the service and reassured me that my car is in great shape. I had a few questions around my vehicle generally, especially the infotainment system as I haven’t used all features to date - Daniel was incredibly knowledgable and caring to help answer any queries which rounded off an enjoyable experience. Having owned other brands previously and not had the best of experiences, today’s service was so refreshing and gave me so much faith in the brand I love to drive everyday.

Thank you CJ and Daniel for all of your help today, I will certainly be back for when the next service is due!

Upfront call to check if I had any queries, messages to give me updates on delivery times and text from delivery driver on the day to give me ETA.
Car arrived in as expected quality condition and delivery driver was willing to spend the time running over the key points and connecting the car to the app.
Car itself is a pleasure to drive.
Experience great so far..

Me and my family arrived at the dealership for a service and was welcomed by 2 very friendly gentlemen. Entered and was impressed by the cleanliness and the attention from the staff - even the coffee was great! My son mentioned to the gentlemen out the front how he loves BMW M Power and they gave him a hat which he absolutely loves. I’ve never been to a dealership this good, would recommend to anyone! We will certainly be back!

The process of receiving my new Mini Cooper was very good. Izabela provided great comms and provided me with all the information I needed. Great customer service.

The team at Partridge always solve our queries- Thank you to Alex, Stephanie, Jason, Georgie and Abbie for all of their help and guidance over the years. Couldn't recommend the team enough.

I am thrilled with my new mini, purchased last month and couldn't have asked for better customer service by Maddy who was helpful, friendly, informative and supportive. My first time part exchanging a car and it really couldn't have been easier and more straight forward! Thank you so much for all of your help!

Great customer service and communication. The car arrived ahead of initially expected. Very happy.

This is the first time I have ever reviewed a business but feel compelled to leave a review after my appalling experience this week with Partridge BMW.

I purchased an approved used BMW from Partridge BMW in February this year. Before I agreed to leave a deposit on the vehicle they agreed that they would replace the drivers interior door trim which didn’t match any of the other trim.. Prior to collecting the car I was informed that there would be a delay on the trim and this could take up to 8 weeks to arrive at the dealership, then an extra few days to be posted to me.

I contacted the parts department on Monday to enquire if they had received it, I was told by the person I spoke with that they would look in to it for me and call me back within a few minutes, I received no reply!. 4 hours later I called again and spoke with someone else in Parts, they also told me they would look in to this for me and assured me that they would call me back in a few minutes, it never happened!

Tuesday - Day 2
I Called the dealership again and asked to speak to the aftersales manager, I was put on hold for a while then informed that the Sales Manager was dealing with my missing part and would call me back after he came out of an interview, Yet again , no such reply was received!

Wednesday -Day 3
Frustrated with the 3 previous promises of a call back not being fulfilled, I again phoned the dealership and this time requested to speak to the Sales Manager directly. on this occasion I was actually put through to him. During our conversation I explained my frustration that it had taken 3 days to speak with someone regarding the missing door trim. He said he would find out where the trim was and when I could expect to receive it and confirmed that he would call me back the same day, this did not happen! sick of the frustration and being repeatedly lied to, I didn’t call again on Thursday.

Friday- Day 5

I called again this morning and spoke to someone in the contact centre, after repeating to her everything that had happened previously, she informed me that the sales manager was not on site but working from home today, after another brief period on hold she told me she had spoken with the sales manager and he would call me back today. Yet again this did not happen!

I find it hard to believe there are any positive reviews concerning Partridge BMW given the very negative experience and appalling customer service I have received this week and unfortunately it’s ongoing, after 5 days so far and repeated telephone calls, I still don’t have an answer as to when I can expect to receive the door trim which I was promised at the time of purchase 9 weeks ago.

I picked up my used BMW 220i Active Tourer yesterday. James Scott dealt with me throughout the process. Whilst James is relatively new to Partridge BMW, he was extremely knowledgeable, professional and very friendly. He was very patient, took his time and explained everything we needed to know, without being pushy. James has also followed up with me today to ensure all is ok and I'm happy. Nick Oliver was extremely helpful too. I would certainly recommend James and the Partridge team.

Izabela Lazi has helped me understand what I needed and helped with any queries that I had. I think one thing to add would be to let customers know what else is required early on so that all confirmations required can be done upfront to avoid any delays in delivery.

Deeply disappointed with the service from Partridge of Hampshire BMW. I am being forced to give them 1 star as 0 star is not an option.

I don’t normally leave reviews, but my experience here has been so frustrating and unacceptable that I feel people need to be warned.

My BMW 6 Series, purchased as a BMW Approved Used Car from Arnold Clark Kirkcaldy BMW, was taken to Partridge of Hampshire on January 2, 2025, to fix several faults that should never exist in a certified vehicle:
• Driver-side headlight washer nozzle didn’t retract.
• Seatbelt wouldn’t retract or tighten while driving—a clear safety issue.

Initially, Partridge refused to carry out the work under warranty, citing prior non-BMW-standard repairs. Eventually, Arnold Clark agreed to cover the costs, and Partridge claimed the vehicle was ready for collection.

But when I arrived on January 19 to collect the car, the chaos continued.
It was clear the repairs were poorly done:
• The front bumper was badly misaligned, with large panel gaps between the headlights and bonnet.
• The seatbelt issue was still unresolved.
• I was told the bumper couldn’t be aligned properly due to suspected accident damage (although when i dropped the car off to them the bumper was perfectly aligned)

After nearly two months without my vehicle, I returned again on February 28 to collect it, only to find the bumper still not perfectly alligned. I was told this was “the best they could do.” Even worse, the driver-side headlight was now scratched, something that was not there when I left the car with them. Saddest part was Sara, who was supposed to be my point of contact and overseeing the repairs, had no idea where my car even was. She repeatedly insisted that the repair wasn’t done—even though I had written confirmation that it was complete and ready for pickup.

I have not been provided with any invoices or records of the work they have done in spite of repeatedly asking them to provide it.

To add insult to injury, I have formally complained to BMW about the situation, but received no help from them. Now, 5 months on Partridges of Hampshire are even trying to blame me for the scratches on the headlight.

To summarise:
• My car was in their workshop for nearly two months.
• I was not provided a courtesy car, despite repeated requests.
• Communication was poor, misleading, and inconsistent throughout.
• After all that time, the vehicle was returned to me in worse condition than when I left it.

I bought a BMW Approved Used vehicle to avoid this kind of experience—but Partridge of Hampshire delivered exactly what you’d expect from a careless backstreet garage, not a premium dealership.

This whole ordeal has been costly, stressful, and absolutely unacceptable. I would advise anyone thinking of trusting their car with this dealership to think twice.

My BMW 530d Touring was booked in for an EGR Cooler recall. The work was carried out without any issues and I was kept informed of progress throughout. The video health check was helpful. On collection David Roberts clearly explained the work that had been carried out. He was also very helpful giving advice on other queries I had. He was very knowledgeable and very personable. A real credit to the dealership. I also appreciated the follow up call by CJ. Many thanks.

Had to drive 60 miles to Southampton to test drive a Polestar, so tied it in with a booking for a test drive of an iX on the way back. All agreed on the Wednesday, turned up on Saturday for the test drive, the salesman I had arranged it with wasn't there and the one we were left with did not want to allow the test drive until "we have gone through some figures".
I went along with it at first but asked if the family could look over the car while we talked numbers, to which he replied "He'd have to find the key, so let's do this first". He then started making me spec the car I was looking at so that he could produce a finance quote, while my wife and two children stood there watching.
The salesman was rude, disinterested in even letting us see the car, and apparently blind to the fact that there are a lot of other BMW dealers out there.
We are getting a Polestar.