Partridge BMW Reviews 

I located a Z4 M40i on the BMW UK website. I then contacted the Partridge dealership and spoke to Kevin. I explained that I was very interested in the car but would not be able to test drive it for several days due to work and personal commitments. I asked if there was any way that I could reserve the car for longer than the usual 24hrs. We worked out a solution that would involve sending a deposit of £1000 to hold the car. The following morning, before securing the reservation, I noticed on Partridge's website that the car was marked as reserved. I called Kevin to query this, and after checking with his manager, Kevin confirmed that the car was still for sale. After completing several forms, I then transferred £1000 to reserve the vehicle on the Friday morning, and agreed that I would test drive the car on Sunday afternoon. So far all was going to plan.
Later that afternoon, I received a phone call from the sales team manager to say that there had been a communication breakdown amongst the sales team and the car had already been sold.
I eventually received my deposit back on the Monday.
I am very disappointed at the lack of communication that led to this error, especially as I had made it quite clear right from the start of my intention to purchase subject to a test drive!

Contacted this dealership about a Mini for sale.
Jason Young contacted me, He answered my questions. I Told him the car sounded perfect!
When can I test drive, as I live 60 miles away, and purchase and drive the car away?
I was then told there was a problem with a part for the centre console, which was previously never mentioned in the extensive email correspondence. However it would be ordered and with them in 24 hrs.
I was told the Mot would Not be done till Friday, and the car was in their loading bay????
"24hrs later , I see the car has been removed from Auto trader .
I immediately contacted Jason, who only then informed me the car was now sold!
I am somewhat disappointed that Jason did not even give me the option of securing the vehicle, with ie deposit, or indeed inform me the car was sold!
It appears this company employ staff with absolutely NO integrity , good manners, or indeed good business sense!
An unhappy customer, who would advise others NOT to dealer with this company, as I have no intention of looking at any other of their vehicles now or in the future!

After last years disappointment of visiting this dealership, ( my local dealer ) a friend of mine asked if I would go with him to look at a car that they have in stock. I warned him that last year when I went to buy a car, nobody was interested and I took my money to Wood at Salisbury and they were very helpful and sold me a car.
Anyway, not to be put off I said they have probably changed now and got better.
How wrong I was.
We got to Partridge BMW today at lunchtime to look at an X3 that is advertised at £37,892. We spent a good 10 minutes looking around the car and then went in the showroom to speak to a salesperson. After 10 minutes of waiting, nobody even said hello to us, let alone asked if we needed help.
Looks like nothing has changed. And my friend is taking his £40,000 budget elsewhere.

I received an excellent service from the team at Partridge BMW. Of particular note was the support provided by Zdenek Kalok & Lucy Truscott. I would highly recommend.

I've been dealing with Patridge of Hampshire for my new 218i M Sport Grand coupe. Suraj who we were dealing with, was amazing and he made the entire experience seamless and stress-free. Suraj was professional, knowledgable and incredibly efficient. He had everything ready for us. Its clear he values his customers time and ensures they get exactly what they need. Highly recommend going to Suraj if you are looking for a new vehicle.

First BMW, really good experience getting it delivered.

It’s an EV through my work from a fairly fiddly scheme. This meant I had to chop and change the delivery date a couple of times to fit the company rules.

Lucy helped with the delivery and was fantastic, really really helpful and walked me through the process.

Just wanted to say thanks to Lucy and the rest of the delivery team for getting it all sorted.

What a wonderful bunch they are at Partridge - to be treated like a valued customer is quite a wonderful thing.

I don't change cars too often and I generally find the experience of changing a car quite stressful - there is a lot of paperwork these days especially - but Raj and his colleagues made the entire process very straightforward - as well as making it pleasant too.

I've been dealing with Patridge of Hampshire for my new BMW iX1 and they have been very professional and helpful in my journey. I would like to give a shout out to Zdenek Kalok who was quite fast in resolving all my queries especially during the holiday seasons. Highly recommend Patridge of Hampshire for their supportive team.

Izabela was an absolute lifesaver who went above and beyond to help us out when another company repeatedly let us down. Friendly, efficient service, and nothing was too much trouble. Thank you, Izabela, you're a hero!

Zdenek was very helpful and knowledgeable. He explained everything I needed to know and also found me solutions to the situation I am in. It was an absolute pleasure speaking. Thank you.

Great experience with Zdenek Kalok in the Corporate department. Always keeping me updated on my new vehicle order.

Alex and Marius were excellent throughout the process with regards to ordering the vehicle and pricing.

Stephanie Morley really went above and beyond to ensure the vehicle was delivered on time. Stephanie is a credit to the company!

Brillint Service all round!

I purchased my BMW from Patridge (approved used)on 1st of March 2023 sold with a BMW dealership history only to find out when I'm trading up for a newer model with a different BMW dealership my car had missed a main dealership service carried out and my car was therefor devalued as one of the service was done by a BMW Specialist and I was allowed a reduced price when trading up for a newer model
When I asked Patridge about it they said that it doesn't matter where the car is serviced either by a BMW Specialist or even Halfords would do as long as BMW parts are used
They did offer to buy the car back but at a price that didn't feel fair

I have been dealing with Izabela at Partridge BMW and she has been absolutely brilliant, nothing has been too much trouble, can’t recommend her or the dealership highly enough 😎

I just want to say thank you to Stephanie in the deliveries team at Partridge BMW. I was pleasantly surprised by how quickly my call was answered, and the representative, Stephanie was incredibly friendly and knowledgeable.

I've had a great experience dealing with the Corporate Deliveries team. Since playing my order, Lucy has been very good and promptly replied to any email queries I had, and also arranged the delivery date according to my needs. When the day came, there was a problem with delivery driver availability outside Partridge BMW's control, but Stephanie swiftly let me know what was going on and was very apologetic. The delivery was arranged for the next day at my place of work. Altogether, great service and thoughtfulness towards the customer. The delivery driver was also very knowledgeable about the car.

Great dealership
I have dealt with Partridge for many years and always y go to BMW dealership. As always Terry, Izabela and the team are a pleasure to deal with.

perfect delivery the chap was very freindly and knowledgable of the vehicle and i would recommend them.

I had a question about my recent car delivery and Stephanie Morley answered all my questions thoroughly and went above and beyond to ensure I understood the process.

What truly stood out was her commitment to resolving my issue and the follow-up email I received after our chat was a nice touch, confirming the details we discussed and providing additional resources. It made me feel appreciated and informed.

Thank you for making my delivery experience so enjoyable.

Fantastic customer service from Maryam, thank you for keeping me updated and answering all my queries.