passportcard.co.il Reviews 

עשיתי ביטוח בחברת פספורט עם סעיף תאונות אישיות וזאת טעות גדולה ומיותרת חבל על הכסף
חזרתי עם 4 שברים ואגורה לא קיבלתי
ממש לא ממליצה

Awful customer servise, very low patience, took days to call me back.

I tried to reach a specific insurance salesman named Daniel. When i asked for him, they knew who im talking about, took my number and told me he'll call me back. For 3 days, they did it again and again... took my number and told me he'll call back. On the 4th day, I called again, this time with frustration and anger, and the did it again, only this time he called back. Finally. The conversation was awful! 0 people skills, 0 acknowledgement for my frustration and anger. 0 patuence. I'll never buy insurance from them.

I am very disappointed with the customer service I received.

While I was abroad, my flight was significantly delayed late at night, and I contacted your WhatsApp support seeking assistance with lounge access. Unfortunately, the response time was extremely slow. When travelers are stranded abroad due to a major delay, timely support is essential. Waiting a long time for replies in such situations is simply unacceptable.

What disappointed me even more was that there was no genuine effort to understand my situation or find a practical solution. Instead, I repeatedly received the same response stating that I should have registered for the flight delay service at least six hours before departure. This requirement makes very little sense from a customer's perspective. People typically need this service only after a flight is delayed—not while they are still at home with no indication that a delay will occur.

I also believe the communication is misleading. This important six-hour registration requirement is not clearly stated in the email and only appears in the fine print. Such a critical limitation should be highlighted clearly and transparently so customers know exactly what is required before they actually need the service.

After returning home, I attempted to provide feedback. Unfortunately, I again experienced long waiting times and was unable to reach a customer service representative who would address my complaint. I even completed your customer satisfaction survey, yet no one contacted me afterward or acknowledged my feedback.

Overall, this experience left me feeling that customer service was neither responsive nor customer-oriented. In situations involving travel disruptions, customers need prompt assistance, empathy, and a genuine willingness to help—not repeated references to procedures that do not reflect real-life circumstances.

I hope you will review both your communication regarding the lounge access registration requirements and the responsiveness of your customer support, particularly for customers who are stranded abroad and need urgent assistance.

לא ממליץ , עשינו פוליסה עם כרטיס אשראי נתנו לנו כרטיס אחד והפיקו כרטיס אשראי על אישתי במקום עליי בעל הפוליסה , לכן לא ניתן להשתמש בו בחול בקיצור דפקו אותנו

I made a pretty expensive travel insurance for 15 days. Representative said (orally) to me , that I have a right for getting 7GB ESIM card. Two days before my travel, I entered to check, it turned out it really only 5GB ( by their rules). I pointed to human error(it's proven) , but PassportCard refused to fix it. ( so this is a rule). I don't like games like this. Low rating. No more deals with PasspordCard.

I traveled with them and was satisfied. Recently they started asking for endless documentation, health updates and intrusive questions.
The call took more than half an hour, and I cut it off and switched to another company.

bought the most expensive package because i want to always be sure im completely covered, i got injured and sick on my trip and the doctors couldn’t understand English and they had no idea what the chronic disease i had was. They made a diagnosis with barely knowing anything about me. So I refused their diagnosis and rushed home instead of going to their underdeveloped hospitals. Passport refused to pay for anything because I didn’t listen to the “doctors” advice. (It was a hut in the middle of nowhere). I spent $200 on health insurance for just 1 week of travel and got nothing out of it not even the bare minimum.

זה הביטוח שהיה לי כחלק ממשרה של שלוש שנים בארצות הברית. חודשים טרם החזרה שלי לארץ נזקקתי לקולונוסקופיה עכב גילוי של גן שיכול לגרום לסרטן. לאחר ביצוע הבדיקה הם סירבו לשלם עבור הבדיקה למרות הסכומים האסטרונומיים שהם גובים באופן חודשי עבור הביטוח.
לטענתם הייתי צריכה לחכות לבצע את הבדיקה בארץ. אז למה בעצם יש לי ביטוח?
מי הם להחליט מה נדרש רפואית ומה לא?

אחרי וויכוחים רבים איתם נשארתי עם חוב רפואי של 3200 דולר. הם לא הסכימו לשלם אפילו דולר אחד. אבל לשלם להם על ביטוח כשמצידם אסור לך להתשמש בו, זה בסדר.

ממליצה להתרחק מהם ושלמור את הכסף לשלם עבור הטיפול בעצמך.

I had an accident while I was abroad. I required surgery and hospitalization. Once Passport card was informed that I could not return home for this, they fully paid for all the medical care I needed. They kept in daily contact with my partner to advise and make sure I got the help I needed. I highly recommend their travel insurance. They proved to be reliable and trustworthy.

When it really mattered – they failed.
I needed to see a doctor due to a change in my treatment. Instead of providing simple access, I was asked endless questions until I was politely filtered out. It feels like they deliberately screen clients. I pay a lot, yet the service felt like avoidance – no support, no ease, no real care. All I wanted was to change a cream prescription. Instead of arranging a doctor abroad, they tried to redirect me to a doctor in Israel, whose qualification was unclear. Even when I had written approval from my cardiologist, they pushed me toward a “network doctor,” a cheaper alternative, rather than proper personalized care.
They failed.
And I wonder – who writes them all those “perfect reviews”? Are they genuine, or simply paid PR? I’m skeptical. Maybe my case was unique, but I strongly recommend that others share reviews outside the company’s platforms, so they can’t be deleted by internal PR teams.

Has anyone but myself noticed red flags in Passportcard (isreali branch office) ,a company engaged in a serious product of short term travel medical insurance , that every now and than post a sale agent at the airport ?
as if the product is a magazine sub.

Has any one encounter significat diffuculties in while a try of uploading money to the "red credit card of passportcard"-Or not b able 2 upload from any other reason ? because i have a feeling that when that product was launched -(with its Flag advantage that the traveler gets medical expanses in the "live money time"or being re imburssed costs in 24/48 after submitting invoices 2 his her method of pay ) some clients might have been in expansive clinics or even missued it --And a significant change was taken place in the past 2 years or more- which is not exactly in the favor of the buyer, 2 say the least...

A sales agent assured me that I would receive a policy in English as well as help and communication in English. After buying the policy, I was sent emails only in Hebrew, when I tried to call I was hung up on because I don't speak Hebrew. Because I didn't know how to activate this policy, who to call, where to go, etc, I am out hundreds of $$$ and I am on my own.

They sent my 80 year old holocaust survivor mother to get medical documents from the doctor and then said they will only insure her for 30 days and that we have to prove to them that we are changing our trip from 44 days to 30 days by sending them a plane ticket!
horrible customer service.
I logged in to my mother's kopat holim and was instantly approved by Harel for the entire time with no medical documents required.
I will suggest to anyone with an elderly relative to avoid like fire!