Patiocushions Reviews 

73
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Sent details to Kate who came back with some good sugestions and a great price, and has been great throughout the purchase, well done Kate! Order placed, cushions turned up and was all vac packed... Toon meer

Beoordeeld met 5 van de 5 sterren

Had some great help, advice and recommendations from Kate. Placed the order and cushions arrived two weeks later and everything is great. The colour, thickness, comfort and support were all as ad... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing quick customer service as I wanted to check delivery times. I team replied straight away and gave me a clear turn around time. Super impressed with how quickly they arrived and the cushions ar... Toon meer

Beoordeeld met 5 van de 5 sterren

I absolutely love my new cushions, I had made a large new wooden seating area for the decking and I had found this company before I started making the furniture so I knew what measurements to work to.... Toon meer


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

73 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(73)

47 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

Mixed thoughts.

Mixed thoughts.

Ordered mattress for VW van which did not arrive in time for the trip we had planned. Shipping times were not clear on product detail page or confirmation email but hidden away in FAQs and a link on the website footer.

Refused delivery but did not automatically receive refund as mattress went missing on way back to warehouse.

Can’t complain about responsiveness or helpfulness of customer services when contacted and, in the end and after further contact, received refund.

Overall, would say that this company need to be more proactive in their communications with customers and their website design.

27 augustus 2026
Review zonder uitnodiging
Logo Patiocushions

Antwoord van Patiocushions

Thank you so much for sharing your feedback, Helen.
I’m truly sorry that your experience with us wasn’t as smooth as it should have been, especially when you were preparing for a trip — we completely understand how important timing is in such situations.

Your mattress was dispatched within our usual timeframe for bespoke items, and the courier attempted delivery after two weeks after the order was placed. Still, we’re very sorry that it didn’t arrive at the moment you needed it most.

All of our items are handmade to order in our small workshop, and each piece is created individually for every customer. Because of this, production time can vary depending on the number of orders in the queue, the complexity of the item and the fabrics chosen. We try our best to explain this clearly in our Shipping Policy and FAQ section, but I understand how easy it is to miss this information when planning something time‑sensitive.



Unfortunately, the return parcel went missing on its way back to us, which caused an unexpected delay, but of course we made sure your refund was issued in full.

Thank you as well for your kind words about our customer service. We genuinely care about every customer, and your suggestions regarding clearer communication are very valuable to us. Feedback like yours helps us improve and make the experience better for everyone.

Thank you again for taking the time to share your thoughts.

Beoordeeld met 5 van de 5 sterren

Interior window seat cushions

I received immediate and valuable advice on material , colour etc. items were delivered promptly and I am impressed by appearance and quality. Exemplary customer service.

21 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great sofa cushions!

The cushions are just what are described.
They arrived promptly and are comfortable and look great.
Good quality material.
Being used inside for cane sofa.

22 juli 2026
Beoordeeld met 5 van de 5 sterren

Summerhouse cushions

Cushions made exactly to our measurements to fit a newly built summerhouse. Great quality, super comfy and a pleasure to deal with.
Very highly recommended 👍🏼

21 juli 2026
Beoordeeld met 5 van de 5 sterren

Amazing quick customer service as I…

Amazing quick customer service as I wanted to check delivery times. I team replied straight away and gave me a clear turn around time. Super impressed with how quickly they arrived and the cushions are great, nice a plump and the material is very good quality!

5 juli 2026
Beoordeeld met 5 van de 5 sterren

Had some great help and advice

Had some great help, advice and recommendations from Kate. Placed the order and cushions arrived two weeks later and everything is great. The colour, thickness, comfort and support were all as advised, the sizes were spot on and fitted perfectly
I would highly recommend this company

thank you

23 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

AMAZING QUALITY AND AMAZING VALUE

I have had my cushions for 2 months now and they are amazing. They came very quicky, great service and are very good quality, very comfortable and, they look great.

I highly recommend.

14 mei 2026
Beoordeeld met 5 van de 5 sterren

replacement seat pads and backs

I ordered replacement seat pads and backs for three chairs and a sofa. All were bespoke and unusual measurements. After the initial quote, Kate made certain of all measurements and made recommendations. All arrived really quickly, well wrapped and vacuum packed. I’m thrilled with the quality, material and comfort.

21 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic product and great service

Sent details to Kate who came back with some good sugestions and a great price, and has been great throughout the purchase, well done Kate!
Order placed, cushions turned up and was all vac packed so parcel smaller than exspected.
No all puffed up and in place
Really pleased with the quility and finish they look fantastic.
Defanatly recommend

20 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordering was very easy

Ordering was very easy, my cushion was delivered within a few days which made me very happy as it said on the website it would take a few weeks, so having it delivered quickly was really good, I would definitely recommend the company to people I know.

18 juni 2026

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