Paw.com Reviews 

I would like to start by saying I do really like the products we have used from paw.com. We have two blankets purchased 2021/2022 (3&4 years now with semi-regular use), both that are still in use and in a condition you would expect from the dog’s blankets.

We also have 2 beds with covers purchased in 2023 (2 years now), the dogs love both beds and while the one is rarely used (in a room we aren’t in often and the dogs aren’t in without supervision) and we have the runner bed but it has had a hole in the very top, center of it for over a year now and the company never has the replacements in stock, only says they can not provide an ETA on when they will be in stock and when asked will say the product isn’t being discontinued. I have attempted the purchase a new cover (for the 3rd time) today with no luck, and 1 year + is as long as I am willing to wait for the company to get stock without them being willing to provide any timeline or offer any product support.

Replaceable covers was one of the big reasons we chose these beds and if the company won’t allow us to purchase a new cover (a product STILL listed on their website), I think people need to know that before they purchase.

The runner is our dogs favourite bed and the cost/value of it was really worth it to us (even paying for replacement covers) because they fit a lot of our in needs in the space, such as not sticking out 4 feet from the wall but still fitting our XL dogs, and the dogs actively choose it over their other beds. We have received many compliments on the runner and we have recommended it multiple times.

I am no longer recommending this company for dog beds. You get exactly what you expect from the products and the ability to purchase replaceable covers made up for the quality of the bed covers (the quality isn’t bad, but there are tougher options out there in this price range) but the accessibility and customer service make what could have been a staple item in our household for decades just another product we now have to find an alternative for.

Was told 4-6 days. 14 days later and not received. Needed for Christmas Day. Waste of time and money.this review is on behalf of my husband hence why you haven't got a record of the order with my email, it arrived too late on 29/12

If you want to review products you must buy a decal for 5.00?
Then in there products to review items the charge you retail prices maybe a buck or 2 cheaper really?

There was a problem with the tracking that amazon provided and we thought pieces were missing. Being alarmed.....I reached out to customer service and they are every bit as fabulous as the products which we've been using in our house for years and years, wonderful experience beginning to end.It's impossible to speak to how truly fabulous these people and products are

Paw.com has amazing customer service. They were extremely responsive to my needs and 100% did what ever they could to make me happy.

I purchased a throw and want to return it. I have not received a return email after emailing you several times. I tried to upload the bar code and your system will not allow me to do so. I will never purchase another product from you. In addition you charge very high fees to return an item and I felt the throw was not worth the price.

Every day I get about a dozen emails from this company. I report them as junk and they just send another one with a different email address. I have blocked about 100 so far. They are horrible! I can't get rid of them. Don't engage, they will harass you non-stop.

I see a lot of negative reviews for Paw, but I’ve always had a good experience ordering from this company. My dogs love the beds and they hold up through multiple washings. I’ve never needed customer service, and the shipping has been super fast.

This company is one of the rare ones that keep their word and stand behind their well-made products. I’ve had one bed from Paw.com that has lasted 4 YEARS through countless machine washes, being peed on by a growing puppy, chewed and licked and thrown around, and still looks brand new. I recently ordered their new cooling bed as we have a rescue Husky joining our family soon, and the first shipment arrived without the cooling cover included, whoops! When I reached out, they were extremely responsive and sent an entire new bed to me, apologetic and ensuring I received everything. On top of this, the new cooling bed is SO wonderful and exactly what I was hoping for, as my dog Suki (Chow and Great Pyrenees mix) runs super hot and usually doesn’t stay on her bed for several hours before she’s panting and moving to a new spot. She LOVES this bed, and it’s also always literally cold to the touch, which is really cool! :D I’ve been a customer for years and will continue to rant and rave about this brand, they’re worth every penny :)

This company is a scam I asked for a full refund and was told I had to send the empty packet for a refund. When I explained it had gone in the bin and my bins had been emptied i was basically told that’s tough no refund then.

I’ve had two purchases with Paw.com Canada. I bought a cat bed about 3 years ago and it’s been a favourite in the household ever since. Even 3 years later all the animals love it. My moms kittens are obcessed with it so I decided to go all out and get 2 beds for the little cats that were much bigger and more expensive.

What was my issue? On order #2 I had an issue getting gift cards processed, which was disappointing in the moment. I stayed resilient and continued to seek an answer and resolution and this company was entirely accountable to the absolute highest degree possible.

Resolutions Process: Not only did they listen to my complaint and not lie or make excuses, but they escalated it to a manager who rectified it ultimately (and ensured the process was totally worth my time and troubles) and after receiving the products and having them a couple months, I can honestly say they have exceeded my expectations completely.

Quality of products: The quality of all 3 beds that were purchased is the highest possible. I myself have fallen asleep on the two bigger beds because they are so comfortable. The company even has a whole gallery of literature about washing the beds and taking the best care of Faux Fur products it’s actually really awesome knowledge to have. The quality of the products, the literature, the community, and the resolutions/customer service is absolutely amazing. Good luck finding genuine accountability like this anywhere else.

In closing, I am extremely specific and when I have a vision I am driven to ensure it follows through as planned. This company never tried to make excuses and they didn’t waste my time once they realized a mistake was made & I was upset. Please keep in mind there are likely busy times for their customer service so please try to remember why you came to the website which was because you love your animals. This company loves animals too! We are all genuinely good people trying to give our animals the best possible life we can.

Stay positive, and try to resolve your issue with the mindset that it’s not personal there are just sometimes issues that happen along the way. I give them 5 stars for the highest experience quality, excellent accountability, amazing resolutions process, and making me as a consumer feel completely heard and appreciated. As a consumer you can guarantee I will support them again in the future for the effort they put into my resolution.

I wish you all the best with your future orders and please show this company your genuine best attitude as I can guarantee they will be giving you theirs. Stay factual and logical about their abilities to satisfy your issues and I can guarantee they will give you a “more than fair” resolution to whatever issue you might have experienced.

My dog loves their products. We have several dog blankets (to cover furniture) as well as a bed.

We have ordered several blankets from PAW.Com.They are wonderful blankets. We have one on our couch, in our car and on our beds. They wash up nice and last through washing well. Recently needed customer service and they were awesome. I highly recommend PAW.COM

They have very nice products , but you need to be 100% sure , that your order doesn't need to be returned , as that is a huge hassle and even after going through all of it , I was still not able to return the product...
Update: They just emailed me, that I could donate the bed to a shelter and that they would reimburse me my money ...so it seems , I do get it sorted out finally...Unfortunately you can only communicate over email with them, as they've gotten rid of the phone support , witch would be so much more convenient , but the person whom helped me out via email was very nice and helpful....

My 2 Great Danes are so comfortable on the 2 faux fur runners I purchased for my couch! I have a large sectional and my Great Danes own it!

This company is an absolute scam. They have a fake business address, no phone number and when I went to pick up click and collect, there was literally no building. Thankfully I had bought through after pay and my payment hadn’t come out yet otherwise I would never have been able to recover it. They sell $400 dog beds, but you don’t actually receive anything. You’ve been warned.

Very helpful!!

I purchased 2 blankets in December 2024 for my Indiana “Indy” Jones mix Lab/Husky. He loves it and knows it’s his blanket.
They both wash well and have kept my sofa Dog scent Free. Quality is excellent. The price was high. Try to catch the Sales.
Christina T.

Ordering and shipment were great! Got it quickly with no flaws.
I took out some of the cushions in the small travel bed and my dog was more comfortable. She is a weird size not small not medium and is awkward in the car but we made it work! The car seat is amazing! She leaks urine so it's easy to clean up!
I ordered the grey and the tan throw. The grey throw leaks fuzz so much every time I wash it! My washer is filled with grey fuzzy bits for days! I love the brown throw it's amazing, soft, and she seems to like it better as well. Makes me wonder what is different about the grey material vs the brown one.