Paws Pet Food Reviews 120

Sadly Companies House shows this company was liquidated on 25 Nov 2025. Its website was still accepting orders in mid Jan 2026.

If you placed an order you haven’t received contact your bank for a charge back.

Always a great service , food is packed well in a strong box . kept updated on order .

Nice and easy to deal with and my Staffie is looking great on the recomended food. Thanks.

Great communication and speedy delivery

This is a really good company for dog food but unfortunately my very over the top yorkies wasn't keen on it but would recommend it as next door dog loved it

Excellent service from start to finish. Great food!

Over 30 days since I ordered , no food received , no emails answered , no contact whatsoever , appalling customer service , currently trying to get a refund through my bank , would advise people to stay well clear

We had our dog food on subscription from Jess at Paws Pet Food but we noticed recently the orders were taken weeks to arrive from payment. Following payment of the last order i removed our bank card and paused the subscription however 4 months we have not the dog food and as such received confirmation we would receive but nothing has been received. We have respectfully chased this but still nothing.

I never received my order. It’s been 44 days since I placed the order, the money was quick to be taken out of my account and the food was never delivered. No one is responding to me and the service is utterly terrible. I will never recommend this company or use it ever again

Absolutely awful company. non existent customer service. Ordered SBT food on the 03rd Dec and I've still not received it. No communication from thecompany either. I've tried the useless telephone numbers on their website, waste of time they go to voicemail. I've emailed twice, messaged and used their contact form and nothing. I'll be contacting my bank to recover the payment I've made for the food. I am now left without dog food and will have to buy from elsewhere. AVOID this company.

All went well until the food stopped turning up, then the excuses started, the communication was terrible, the refund she said she’d give I’m still waiting for.

Sad but true.

The product is loved by my kitties so I will continue using it. B

Hard to comment as I still haven’t received my delivery which is very disappointing, poor comms no explanation of delay

Friendly and professional service. Would recommend and use again

Very disappointed at such a tiny sample size costing £4!! Horrendously disappointing.

Fantastic service and great product.

Great dog food

Reliable delivery's every time and great customer service.

Jess from Paws Pet Food explained all of the different grain free large breed food that they stock and recommended some samples for Poppy to try before we made a large purchase. Excellent customer service throughout. Felt like a really personal shopping experience, thank you 🐶

Fab service and the dogs love the food!!! Win win!!!