We’ve been using Pay.com.au and it’s been a game changer for our operations. The ability to pay any supplier, creditor, or bill using AMEX—even when they don’t accept it—is incredibly powerfu... Toon meer
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Fantastic response times, smart people, considered and proactive thinking. They find solutions, deals and make it work - as if they were standing in the customer’s shoes. So rare these days. If all Au... Toon meer
Great customer service and support for all of our payment needs through the platform. Easy to use and a great extra points programme.
Bedrijf heeft geantwoord
I think the fees are too high given that you are just handling and transferring the money......I’m merely paying for a money exchange service and I’m not that interested in the pay.com.au points. Also... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
pay.com.au is Australia’s leading B2B payment and rewards platform, empowering small and medium-sized businesses to turn every transaction into a rewarding experience. Designed with Australian SMEs in mind—from construction and legal firms to retail and financial services—pay.com.au helps business owners earn valuable rewards on payments that traditionally don’t earn points, including supplier invoices, BAS, payroll, and even government charges. The platform offers unmatched flexibility and control, allowing users to pay by card or bank transfer, automate recurring payments, manage multiple accounts and users, and integrate seamlessly with Xero. With secure, passkey-enabled logins and ISO 27001-certified data protection, pay.com.au ensures peace of mind for every transaction. What truly sets pay.com.au apart is PayRewards—a flexible, business-focused rewards program that offers points on every eligible payment. These points can be transferred to top-tier travel partners like Qantas, Singapore Airlines, and Velocity, or redeemed for gift cards, invoices, and more. At its core, pay.com.au makes paying bills not just easy and secure—but exciting. It’s the smarter, more rewarding way to manage business finances and unlock a world of value, every time you pay.
Contactgegevens
207/28 Riddell Parade, 3185, Elsternwick, Australië
- 1300 241 723
- support@pay.com.au
- pay.com.au
4,2
Goed
462 reviews
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van pay.com.au
Thank you so much for taking the time to leave a review. We really appreciate your feedback, it means a lot to our team!
- The pay.com.au team.
Great service and platform
Great customer service and support for all of our payment needs through the platform. Easy to use and a great extra points programme.
17 april 2026
Review zonder uitnodiging
Antwoord van pay.com.au
Hi Alexander,
Thanks for your glowing review! We're thrilled to hear you had such a great experience and felt supported.
– The pay.com.au team
Shocking customer service still waiting…
Shocking customer service still waiting on phone call back 2 weeks later.
13 april 2026
Antwoord van pay.com.au
Hi Karl,
We are truly sorry for the frustration caused as it does not reflect the high standard of service we strive to provide to our valued customers. We appreciate you bringing this matter to our attention.
A member of our team has reached out to you directly today to resolve this promptly and assist with your enquiry moving forward. Your experience matters to us, and we're committed to making this right.
– The pay.com.au team
It took too long for my credit card…
It took too long for my credit card payment to clear into the payee's account.
16 april 2026
Antwoord van pay.com.au
Hi KT,
Thank you for your feedback. We’re sorry to hear that your payment took longer than expected.
We understand how important timely payments are and want to ensure you have clear visibility on how payments move through the system. Our current processing timelines can be found here: https://help.pay.com.au/payment-processing-timelines/
Upon reviewing your payment, we can see it was submitted over the weekend. As our processing operates on business days, this contributed to the delay.
Our team has also been in touch with you to better understand what happened. We appreciate you raising this with us, as we’re continually working to improve the experience and ensure payments run smoothly for every business.
– The pay.com.au team
Great for business owners.
Great company to deal with. Helps me maximize my points for flying etc. just bought a small EV on Amex from a dealer that didn’t take Amex. Pay.com.au made it easy for me to buy the car and get points as well.
9 april 2026
Antwoord van pay.com.au
Thank you so much for the lovely feedback, Sam! We're thrilled to hear that you had a great experience and found pay.com.au helpful. We look forward to supporting you again in the future.
– The pay.com.au team
It's easy to use pay.com.au to pay…
It's easy to use pay.com.au to pay suppliers and can save a lot of time.
Points transfer to Krisflyer very quickly.
So we can book flights straight away
12 april 2026
Antwoord van pay.com.au
Thanks for the review Quang! We’re thrilled to hear everything went smoothly and appreciate your support.
– The pay.com.au team
Antwoord van pay.com.au
Hi Scott,
Thanks for taking the time to leave a review and for providing this feedback, it really means a lot to our team.
– The pay.com.au team
Andrew Miceli was an amazing help and…
Andrew Miceli was an amazing help and guided me through the process on how to redeem our pay rewards with clear and patient communications.
Absolute legend!
8 april 2026
Antwoord van pay.com.au
Hi Jesse,
Thanks so much for the great feedback. We’re really glad you had a positive experience and appreciate you taking the time to share it.
– The pay.com.au team
Antwoord van pay.com.au
Hi Steve,
So glad to hear this! Thanks for taking the time to leave a review, it really means a lot to our team.
– The pay.com.au team
Easy and streamlined process although…
Easy and streamlined process although time for funds to be transferred @ circa 4 days was comparatively slow compared to other platforms.
2 april 2026
Great service
Great service
and we all get some things out of it 😀👍
Thanks again
Sebastian
27 maart 2026
Ease to set-up and quickly
27 maart 2026
So easy to use!
Easy and convenient way to manage payments to my suppliers and makes reconciling in Xero a breeze!
24 maart 2026
Easy to use and a great set up for what…
Easy to use and a great set up for what I am looking for in gaining points
20 maart 2026
a bit slow for my employee to receive…
a bit slow for my employee to receive their money using a bank account link
20 maart 2026
Antwoord van pay.com.au
Hi Xusheng,
Thanks for taking the time to share your feedback.
We know how important timely payments are, and we want you to feel confident about how funds move through the system. You can find a full breakdown of our current processing timelines here: https://help.pay.com.au/payment-processing-timelines/
If you ever need a payment to move faster, we’ve recently introduced PayID, where eligible payments made before 2pm will now reach your payee on the same day.
Let us know if you have any questions, we're here to help!
– The pay.com.au team
Great experience overall
Great experience overall. The process was a bit complex, but the team stayed persistent and managed to locate the funds and refund the full amount. We really appreciate the effort and support throughout.
20 maart 2026
It takes ages for my contractors to get…
It takes ages for my contractors to get their payment
14 maart 2026
Antwoord van pay.com.au
Hi there,
We're sorry to hear about your experience and understand how crucial timely payments are for your business.
As part of our compliance process, we requested an invoice that wasn't supplied on the day it was requested, resulting in a delayed remittance of your payments. Once we received the documentation, your two payments were processed and remitted the next business day per our standard credit card processing times.
We apologise for any inconvenience and appreciate your understanding.
– The pay.com.au team
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