PayJunction Reviews 600

I am reviewing the customer service I received from Kevin Sanchez and Gustavo Lopes. They both went above and beyond in helping me out with some issues I was having (not even primarily with PayJunction but the way a partner service had some things integrated). They both were extraordinarily helpful, potentially the best customer service I have received from anyone anywhere.

Kevin was very knowledgeable, patient and showed a great interest in solving what I called about. I hope to reach him again, if I need to call for any other issues.

Erin answered my question (submitted to the support chat button) within 5 minutes. The answer was clear and easy to understand. She sent an image verifying the information. As always, excellent service from PayJunction.

Mr. Sanchez had quick and decisive assistance, and the extra mile that he took to reach back was very helpful when it came to resolving the issue for me. Amazing service.

Thank you for getting our system updated so quickly and the directions to configure the other workstations was so easy!

I recently encountered a payment issue where my client reported being double-charged. After submitting a ticket, I was relieved to find that PayJunction's records indicated only a single charge. The support experience, particularly with Nia, was exceptional.

From the beginning, Nia was incredibly responsive. She quickly acknowledged the issue and worked with me. Her helpfulness was evident in her thorough investigation and clear explanations. She even offered to be on the phone with me while I reached out to my client's bank to get to the bottom of the situation. That really made the entire process smoother and more tolerable, knowing somebody was there to assist which is always appreciated when dealing with stressful situations and banking institutions.

Overall, the service provided by Nia was outstanding. Her responsiveness, helpfulness, friendliness, and dedication to following up made a significant difference. Thanks to her efforts, what would have been a frustrating experience was transformed into a positive one. I highly recommend PayJunction's support based on this experience.

Swift, really swift response! And full and complete resolution within minutes. Appreciate Nia's understanding--great to have support with a laugh!

Mike Loose was fabulous on getting us the information we needed to process a warranty payment. He was friendly. Quick to respond and very informative.

I had the pleasure of speaking with Greg Hall. He was able to get the software integrated the way that I needed so that it does not interrupt my workflow or change how my clients are used to paying. He took his time and did not give up until all was in working order on both the computer and mobile devices. I worked with 3 other representatives as well who were all kind, patient, honest and understanding.

We recently encountered a situation where a client expressed concern about a refund that appeared as "VOID" on their CashApp statement, while PayJunction showed the transaction as "Approved" and "Settled." Mike L. provided exceptional assistance in resolving this discrepancy. He promptly confirmed that the funds had indeed been sent to the client and supplied an approval number for verification. His responsiveness and willingness to assist were greatly appreciated. Mike demonstrated outstanding customer service throughout the process.

Lara is very gracious and very helpful, always.

Very helpful. He made sure he understood the specific request. Very thorough & pleasant! cf

I need to make a few changes to our account. It was so easy to open up a case online, the response time was excellent. The staff understood my requests, guided me through the items I could update myself and then sent me a link to upload a few docs to change the corporate info. So professional and so each for me the customer! Thank you for great service!

Kevin has been outstanding with support and contacting my dealership controllers to assist in setting up sur charge feature

Addressed All Our Company's Needs

Kevin Sanchez was compassionate to our business's particular needs and went above and beyond in his effort to help us.

Thank you Kevin

Gabe was very quick in responses and helping in assisting me.

Nick is very friendly, super knowledgeable and quick to help. He is really easy to work with, I'm happy to have him as a resource.