Pearl Lemon Accountants Reviews 21

Pearl Lemon is a textbook example of overpromising and underdelivering.

They sell confidence, authority, and expertise at the beginning — led by their CEO — and then vanish once payment is made. When problems arise, leadership refuses to engage and pushes clients onto underqualified account managers who lack both strategic understanding and executional skill.

Our experience consisted of missed promises, constant postponements, and an endless stream of documents that led nowhere. No results. No accountability. No ownership.

When we attempted to reset the engagement and asked for a clear timeline and deliverables, we received a plan with no dates, no clarity, and no commitment — a clear sign that nothing was going to change.

Their work didn’t just fail to help — it caused damage, including issues to our website backend that we had to repair ourselves.

Despite all of this, Pearl Lemon refused to accept responsibility or issue a refund.

This is not a values-driven company. Client satisfaction is not a priority. Once the sale is closed, you are on your own.

Working with Pearl Lemon was one of the worst professional decisions we’ve made, and I would not recommend them to anyone.

The Pearl Lemon accounting team has been great to work with. They’re straightforward and made things easy to understand and was very easy to work with so you can tell they know what they’re doing and actually care about getting things right. Thanks a lot

Tax and books done

Had a great experience working with the team, super easy to communicate with and fast at responding to any questions.

They know how to make it smooth and allows you to focus on what you are best at without worrying about the boring stuff.

We were looking for a reliable accounting service for some time and then we came across Pearl Lemon.

From the start everything was great, very good communication, easy on-boarding process and delivered everything as promised.

Been working with Pearl Lemon for a while now and honestly they’ve been great with the accounting side of things, especially sorting out my VAT stuff. They made it way easier to understand and helped me get everything organised without stressing me out. The team’s really friendly too, like you can actually message them and get a proper response instead of waiting ages. They know what they’re doing and actually care about helping you, so I’d defo reccomend them if you need help with your accounts.

I have never written a negative review because I understand mistakes can happen, but my experience with Lemon Account was extremely disappointing, even on a very simple case.

It took them two months to prepare a tax report for HMRC covering just 500 transactions (basic buy orders, no trading). During this time, I repeatedly received messages like “it will be ready today/this week,” but deadlines were constantly missed. I also received updates such as “I’ll be working on the Coinbase transactions today and tomorrow on Kraken transactions.” Does importing a single file really take an entire day, or two days to import two files? It felt ridiculous.

When the report was finally delivered, it contained serious errors, including BTC “lost” and never sold. I requested corrections, but was told it was “not possible due to software limitations.” This was not true. Koinly, the software they used, clearly allows editing or removing transactions. I only asked to remove 15–20 transactions, but it was clear the person assigned simply did not want to do it.

The report provided was also outdated (the SA108 form box numbers were incorrect), and instead of addressing this, they simply covered the Koinly logo and sent it over without disclosure.

I was even asked to resend my transaction files because they claimed the originals “didn’t work.” I tested them myself, they worked fine. After resending the exact same files, they suddenly worked without issue.

I also asked for advice regarding residency strategy, but the guidance I received was vague and unreliable. I was told things like “our software determined it’s high risk,” with no explanation of what software was used or why it was considered high risk. It gave me the same impression as with the transaction issues, they just wanted to finish quickly without doing it properly.

When I raised my concerns with the director, I received no response at all.

To be sure—because I couldn’t believe this—I consulted two other accountants. Both confirmed that:

Preparing a report for 500 transactions should take no more than 10–15 minutes, not months.

The residency advice I received was incorrect and could have cost me a significant amount in taxes if I hadn’t carefully reviewed the report myself.

Overall, my experience was unprofessional, slow, and misleading. If you do choose to work with them, I strongly recommend you scrutinize every report carefully.

Fake reviews. Please look at people giving them reviews and you will notice that they are similar and way too "well thought". Nobody talks like that.

The main CEO of all the Pearl Lemon companies is just a greedy arrogant person who has no idea what he talks about

I can't recommend them enough. John (sales director) was so helpful, patient and articulate. As a sole trader with a complicated tax situation, I was extremely confused before finding Pearl Lemon Accountants and had wasted money on other accountants who didn't make the necessary effort to understand my situation or provide adequate advice. John, however, was so quick to respond and gave such a personalised service, providing extensive detail and putting me at ease. He has a great, positive energy and you can tell he genuinely cares and wants to help. I was very stressed before, feeling like I wouldn't find the answers to my complicated situation, but now John has put me on the right path. Five stars and would give more if I could!

-response times extremely quick
-detail of responses excellent
-customer service/attitude is sublime
-clarity provided was five stars (important when dealing with HMRC to get the right answers!)

I'm so glad I invested in the 30 Day Sprint.My tax situation was a maze. Pearl Lemon's team provided clear explanations and tailored advice, helping me navigate it with confidence. Highly recommended for anyone looking to optimize their taxes. I Hire Pearl lemon for every services.

I highly recommend Pearl Lemon Accountants for their exceptional accounting services. PL Accountants team is not only highly skilled but also deeply committed to understanding and meeting the unique needs of my business. From efficient bookkeeping and comprehensive tax planning to invaluable financial advice, they've consistently delivered outstanding support. Their proactive approach and dedication to client success have significantly eased my financial management burden, allowing me to focus on growing my business. PL Accountants truly stand out as a reliable and innovative partner in financial success. I highly recommend their services.

Engaged with the 30 Day Sprint as I was trying to understand my tax situation a bit better. I am a Portuguese, living in South Africa but my situation is quite complex and with the help of Pearl Lemon I was able to not only understand how to navigate it, but also optimise it :) Def recommend

Peal Lemon Accountants have helped me and my business sort out our financial records in such a short time.

They were extremely fast and efficient in making sure that our books were up to date.

I highly recommend them.

I was desperately looking for an accountant who could audit my food business. Fortunately, I found Pearl Lemon Accountants. Everything went smoothly and she was also very thorough in explaining every detail to me. Highly recommended!

Wow! So this is what it's like to be treated like a valued customer. I feel loved and respected. Why can't cable companies, online travel booking companies, healthcare providers, insurance companies etcetera provide the same level of GREAT service that PL accountants provides? Deepak was awesome. He should do a TED Talk and people worldwide who interact with customers should be required to listen to it.

Tried inquiring their services for taxations and they respond quickly giving me follow-ups and making sure that they know everything that needs to be done.