Pelago by Singapore Airlines Reviews 143

Very good offers and reasonable price

smooth and good

No hassle. Just book show them the qr code to scan and good to go.

Easy to book and cancel if needed. Tour group quality reliable.

The experiences that were organised were of very high quality. It was obvious that Pelago vets there suppliers very thoroughly. Will use again.

Pelago has been responsive if i need any help regarding my booking.

app is easy to navigate, prices for experiences are slightly cheaper and I get air miles added to my KF account...winner winner chicken dinner

Easy to use and choose the activities, but there is still room for improvement especially regarding the promotion. It will be better if the system can automatically choose the best promotion for the guest

It was a very convenient experience from shopping to using my eSim. Istarted with a smaller package and added a bigger one later. The activation of the second one started automatically without any interruption.

Easy to use, install and good signal

Very easy to install and no problem with connection

The esim was easy to connect and the internet was strong

Easy to install and uniterrupted

Bought a pair of tickets to visit the Basilica Cistern that was supposed to come along with an audio guide. The link provided led me to a page which required a login and password, which was not provided in my confirmation email nor the ticket itself. Tried contacting Pelago help only to realise that it's not 24/7 which makes no sense given I'm in a different part of the world.

When I finally got someone on this I was advised to turn up at the site to look for a banner which will contain a QR code. The was no such banner, and when I checked in with the staff at the Basilica they were unable to help and told me to purchase the guide separately. That required me to re-queue at a separate line, which probably required another hour long wait. I gave up on that and contacted Pelago to feedback, and was informed that they were in contact with the partner to check if a refund was possible and will get back to me in due course. This to me is unacceptable when it comes to service recovery. Shouldn't Pelago make good immediately, especially given the fact that they didn't bother to check the product prior to listing it? Also, the transaction relationship is between Pelago and me, regardless of whether Pelago is acting as an intermediary. In my view I am Pelago's direct customer; what happens between Pelago and its partners should not be my concern. To have me wait for a resolution between Pelago and its partner is an abdication of its duty of care to its customer.

My intent is not to fault the customer service help team (they were professional) but certainly the design and approach of his situations like these are handled leaves much to be desired.

Seamless and easy to purchase and download. Clear instructions.

Ticket not having assigned time to arrive is great, very handy so you can arrive anytime

Many options, worth my money, no hassle fee, clear information

Good experience on Scoot flight, but feel that even though its budget airline at least water should be provided free of cost.

Wonderfully planned day out. Thank you.
Excellent tour guide Phu and our driver was great too.
To visit the railway market and floating market was definitely one off the bucket list. 🙏