Penelope Chilvers Reviews 170

Really helpful and kind customer service from Poppy

Return arranged without fuss or difficulty. I am very pleased at the approach taken

My shoes arrived in very good time. Unfortunately they did not fit so I had to return them. I got in touch with Customer Services about processing my refund and they were responsive, quick and efficient.

I recently purchased the Tassel boots and one was faulty. I contacted Customer Services attaching photos of the fault and proof of purchase. I received a speedy reply from the care team offering three generous options. I decided to go for a replacement pair and I would travel back to the Duke Street branch where I purchased them from and return the faulty pair. I didn't need to make this trip as I was offered a free return by Royal Mail so it was my choice. I live outside London as well. All the staff were so helpful. Initially I expected to have a few weeks wait for my replacement and I was happy for that. The new pair came within a few days, beautifully packaged as every item I have purchased from Penelope Chilvers is. I was very impressed by all the team how my fault was handled. I love their products and the workmanship that goes into it.

Brilliant, efficient customer service - I sent them an email querying a discount code on a Sunday and didn’t expect to hear back until a few days later. They replied to within an hour and resolved the problem for me. Wonderful communication and will definitely be purchasing again!

I got my last classic pair of PC tassel boots 25 years ago in a sale. They are still going strong and i have (with some reluctance!) just passed them on to my daughter.

I decided to invest in a new pair, the Inclement waterproof ones, as ive recently moved to Scotland and am doing a lot of traipsing through bogs walking the dog. Im expecting this pair to see me out...

Many thanks to Debbie for her lovely customer service. The only reason for a one star mark down is because Inclement boots do not come in the longer leg length.

Otherwise, all was perfect - the boots themselves, delivery, service, all excellent.

Many thanks!

Amazing customer service at Penelope Chilvers! I was so grateful for Debbie’s assistance. I am a returning customer and will not hesitate to order again in the future. So thankful! Much thanks to Kimberley also. 5star customer service.

The boots arrived promptly and were as described.

After my first review in January 2024- it has taken until today 1st of May 2024 for the company to respond. That is 4 months to respond to negative reviews.
Thus, I stand by what I say....AVOID AT ALL COSTS.. What is hilarious is that the response says that: "Our customers are at the centre of everything we do..."
Please...4 months to respond is embarrassing customer service....If customers were so important Penelope Chivers you would have a telephone number and you would respond within hours, not months!
So to my fellow shoppers I REITERATE: AVOID!

Fantastically designed & well priced. Some half sizes would be greatly appreciated from a true 1/2 sizer ⭐️

Just bought some lovely new slippers. Customer service has been excellent as I didn't get the right size first time. I can't fault Penelope Chilvers' Customer Service Team for their friendly and efficient help when it comes to returns/refunds. Thank you.

Amazing brand. I love my new shoes and the customer service was exceptional!

Really quick delivery and always outstanding quality

The shoes are just what I wanted! Perfect fit and so well made. Quality as ever excellent.

I took the plunge and decided to order the PC Nelson Leather Boots. When the boots arrived I thought they were beautiful but when I tried them on and tried to walk around I was deeply disappointed. For an almost $400 boot I thought they would be well made. With every step I took the boots creaked super loud. No matter what I did the boots were noticeably shrill when walking. I was very sad to request a return label as the boots are very exquisite looking.

Great customer service. Poppy very friendly and helpful. Thank you

fabulous company, great staff and customer service and the boots are to die for. can't wait to showcase them at Cheltenham next week!the only improvement I would suggest is an exchange option for sizing issues rather than having to make a new order and waiting for a refund to come back in.

Easy to order, beautiful products, easy to return if they don't fit.

Really delighted with my purchase, gorgeous boots and very quick delivery. Would definitely buy again from PC.

Company was quick and efficient, bit disappointed shipping was extra given the cost of the products. They did offer free refunds and the package was easy to return.

I ordered a pair of boots (I’m between sizes and they didn’t fit right so I returned them). Boots looked nice but the interior padding on the sole seemed a bit thin and hard (again, hard to tell as the boots didn’t fit properly so I didn’t have them on for long). I don’t think I would have ordered a replacement in the right size if they had been in stock.

These are amazing slippers, more a bootee really. Felted wool, sheepskin inside, perfect. I bought these for really cold days when you want something more than a sheepskin slipper. These are perfect for me, high sided, with a very thick sole, extremely comfortable and with enough room for a woolly sock. Really delighted. Highly recommend.