Penelope Chilvers Reviews 170

Gorgeous clogs, comfy, excellent fast delivery and beautiful packaging. Thank you PC, great service.

Lovely quality boots, swift delivery, would highly recommend

Fantastic boots, I have been buying Penelope boots for year. So comfortable .

Nice boots but not worth the price and in the sale. I have high arches and these were tight across them. The leather was not that soft also. Disappointed and have returned.

The boots I purchased were lovely but unfortunately didn’t suit me.

Took order then messaged a few days later saying the online inventory was incorrect and the item was actually sold out. Very disappointing, unprofessional and poor.

Prompt delivery - love love the slippers and such amazing quality !

Excellent, product, and after sales!
Quick delivery, and quick refund after the first pair of boots returned for a bigger size.
Thank you to all involved, please pass my appreciation on to those directly involved, as it’s important to get recognition for quality work in these demanding on line times. Thank you, Richard Watson.

Excellent customer service and the most comfortable of shoes. Wish there were boots with that sole.

Great website, absolutely beautifully designed boots and super speedy delivery. Extremely pleased with my boots!

Boots bought and paid for 24th November 2023 - £375. Email confirming despatch 28th November on a 48 hour tracked Royal Mail Delivery. Tracking history says sender actually despatched 1st December! Today 9th December Boots still not delivered and unable to track said item. Unable to contact Penelope Chilvers Customer Service by telephone as it was not working. Only response I have had has been semi-automated emails and an actual response from a Facebook message to the company. Now going to cancel order and get the bank to refund my money and let Penelope Chilvers attempt to find the order themselves.

Fast delivery,and quickly replied to my enquiry.. and gorgeous very comfortable boots..thank you

Easy to order online and swift delivery. The boots are of such great quality, the fit like I’ve been wearing for years, and look great. Has to order another pair in a different colour!

These timeless classic stylish boots will be with me for decades to come as I’m going to take good care of them. Couldn’t be happier with my recent purchase with Penelope Chilvers. I look forward to country and city adventures in them

Fabulous boots. So warm - it's -3°c today & my feet are toasty as... Look amazing and feel amazing. Can't praise these boots highly enough and an absolute bargain in the Black Friday flash sale.

I decided to invest in quality and hit a bit of a learning curve. The measurement advice is fab and I would strongly advise others to measure before ordering.
Returning the boots included a charge, and customer service was excellent. The communication via email was fast and clear.
Thank you!

Bought the tassel boots which are amazing. I have a high instep and low calf and this is the first pair in years I have bought that haven’t rubbed. Boots arrived quick and great condition. I also bought a pair of shoes with 15% discount which I also love. Unfortunately they arrived looking worn with scuffed soles. I reported this to PC and they told me return, but as they don’t do exchanges, I would need to reorder and they could only give me a 10% discount. Effectively would cost me more to sort out their faulty shoes so a bit cross! Summary: lovely quality shoes, but not great customer service if there’s an issue!

Have wanted some Penelope Chilvers boots for a while now, but as they are a bit out of my price range I have resisted, until a couple weeks ago when they offered 30% off on selected styles. So delighted I finally took the plunge and splurge on a pair, they are gorgeous, such quality is worth the price. I was unsure as to the size to order so placed an order my my usual size of 6.5 (I am usually a size 6-6.5), they arrived the next day which really impressed me since most firms take at leat 3-5 days to ship to the far north even when they state next day delivery, this is not so with Penelope Chilvers. Sadly the boots seem to run small so I immediately placed an order for a size 7 and returned the 6.5. The whole process was so easy and the size 7 boots arrived the next day and are just what I wanted. Yes these boots cost more than some on the market, but I feel one gets what they pay for and the boots will last for many years to come because they are quality in every way. I am now dreaming of future purchases from Penelope Chilvers, next on my list will perhaps be a pair of shoes.

Shoes are really great, but promo code for free shipping did not work, while it was in date, I emailed - no answer for a week, so I ordered anyway, but left with the feeling "they can't be bothered"