Penny Pension Reviews 663

Great service

great company helped me find all my what i needed

Really great app, easy to use and quick

My experience has been great, the process is simple from a users point of view and then you’re informed with any updates on your account.

Found some of my pensions straight away. Quick and easy service. Great customer service team.

Brilliant app, easy to use ! Highly recommend

Penny is such a easy app to use. If you're like me and have moved jobs over the years, you can guarantee you start a new job, you have a new pension provider... then (if you're like me again) you forget the old pension providers you've had. I saw an advert for Penny, and thought what have I got to lose? Pick the old pension providers (if you can remember them... if not don't worry) you get to chose from a list click on the pensions you have paid into / possibly paid into and Penny do the rest. They keep you updated as they search for your pensions, updating you as to if ones been found, and the updates how the search is going. I was surprised with my results... I've 2 pensions still being searched for... and had 2 found. I honestly did not know I had the money I had in my pension, it was a really great surprise bearing in mind, I couldn't remember what pensions I had. Give Penny a try, like me what have you got to lose? You might have a lot to gain.

The team have been brilliant chasing my pensions from day one, it's not been easy after spending years moving from one construction scheme to another, but we are finally getting somewhere. The team are always quick to respond to any queries.

Smooth and efficient process.

By far the best pension consolidation service I’ve experienced. Helpful customer support team also.

Easy to use and quick to transfer much better having my pensions in one place and not scattered everywhere

Absolutely loving this app, they are finding all my pensions for me leaving me without the stress of trying to sort things out.

Great service, not over bearing with contact

Great customer service

Stress free, easy platform to use and they'll do all the hard work for you by nesting your pensions in one pot.

Very easy to find and access old pensions from previous jobs. Loving the app, handy it shows a total of all pensions put together.

I believe this is quite a new company - great concept for people like me who have had a lot of jobs and have small pensions held here there and everywhere, Penny will put them into one pot for you and also track your active current pension. Their customer service is very responsive - generally reply within the hour to any queries. I’ve had a few hiccups with the process but they have been resolved in a timely fashion. My only advice would be that you do need to know who your pension providers are to simplify the process as they won’t just search every single provider for the possibility of a pension you might hold. I will be sticking with them.

All in "Pending" around 6 months after I started the search. Also, if your initial 5 searches don't find your pensions. That's it. You're done. No more help for you.

Basically, the service that claims to "Locate and consolidate all of your pensions" only works if you've worked fewer than 5 jobs in your entire life, and you remember the pension services used by all of them. Because you only get 5 chances to search, and after that, Penny is done helping you. In short, you have to do it yourself, or Penny will prevent you from completing the process.

I have 3 opted out pensions that took Penny 6 weeks to not find. I don’t know why they don’t ask for policy numbers at the start as surely that might have speeded things up. I ended up cancelling the first transfer and closing my account as the waiting (and lack of any communication) was unacceptable in my opinion. If they are taking 0.97% of more than 70 grand every year, then I would expect them to provide a more robust service. Overall a very disappointing experience for me.