Refurbished Samsung Phones - Perfect Preowned Reviews 5

Deceptive grading and damaged goods – Look under the screen protector!

I ordered an iPhone 15 Pro Max in "Excellent" condition via Reebelo, which was fulfilled and shipped directly by Bloombird Pty Ltd (trading as Perfect Pre Owned).

When the phone arrived, it had a cheap screen protector pre-installed. Knowing this is a common tactic used to mask display defects, I inspected the raw glass underneath. The bare screen has multiple deep, structurally tactile gouges and severe pitting. There are so many grooves and pits in the glass that you literally feel them dragging against your thumb multiple times every single time you scroll a webpage.

To call a device with physical glass fractures "Excellent" is absurd; it doesn't even meet a "Fair" standard. Slapping a screen protector over the top to hide this damage from a consumer during unboxing is deceptive, dishonest, and a clear breach of Australian Consumer Law guarantees regarding acceptable quality.

I have initiated a dispute and provided comprehensive photo and video evidence of the non-conformance. Because of the deceptive condition of this device and the administrative delays, I am demanding a full refund and will not accept a replacement from this vendor. I am currently waiting for them to log into the Reebelo merchant portal to issue my official return shipping label.

If this is simply an isolated quality control failure by Bloombird Pty Ltd, I expect them to prove it by acting professionally and rectifying this immediately. Having a public relations team reply to these complaints with empty assurances—while offering no evidence of an actual resolution—is not going to fool anyone in this day and age.

If they do not resolve this by Monday, I will be escalating this as a formal fraud chargeback with my financial institution and lodging complaints with the ACCC and WA Consumer Protection.

Buyer beware: If you buy from them, remove the screen protector immediately and inspect the raw glass.

After receiving my new damaged phone, then sending it back to be inspected the seller determined the damage to the phone was physical damage by me and voids my warranty, I did not damage the phone what so ever, I was sold a faulty product and then told it was damaged by me, not only has this been going for a over a month now and I have been emailing with lasoo support who then forwards it onto bloombird or perfect preowned (can't make sense of who is the actual seller is) and then gets a response and forwards it onto me making the process unbearably long and difficult, I am out the cost of the phone and if I want the phone back to get it inspected or fixed myself I have to pay for shipping for my own phone back.. clearly a scam or just absolutely poor product and customer service. I have made report with the ACCC not that it will help..

I bought a 2021 MacBook Pro sold to me as “Excellent” condition. I received the MacBook and the first thing I done was to edit some 360° footage which was quite energy intensive. The MacBook started pinging after a while of this and when I ran Apple Diagnostics it said that the fan motor had failed. Luckily I took screenshots of the diagnostics with time stamps (day after receiving the MacBook) as when I tried to return it they claimed that the issue was water damage and because water damage isn’t covered by warranty that they are not going to refund me. After a lot of back and fro I eventually got my money back but it was a headache. If I hadn’t of picked up on this issue straight away by using the machine hard requiring both fans to run then they may have got away with selling me a water damaged MacBook.

I would recommend being wary of this company as they must have known it was water damaged before selling it and hoped to get away with it.

The phone I bought was obviusly damaged. One thing I can't abide by is a company that sells obvious shonk THEN gets all high and mighty about their company policy. When you make a bad mistake you should be humble and willing to do the RIGHT thing and not insist onm following rules like a robot.

Samsung mobile only cares about your money! I purchased a phone that does not work and is NOT even in their system and they refuse to replace it!! I will never purchase anything with that thieving name on it! My lawyer is being informed of this issue, they won't get away with paying out peanuts this time!