These Alarms should be free to anyone who has lived, worked and paid National Insurance for most of their working Live. My Friend in Scotland got hers free from the national Health, my Children are pa... Toon meer
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Lees wat reviewers zeggen
The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Toon meer
Bedrijf heeft geantwoord
Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive. Delighted with it though!The whole process is simple - with support if needed. The remote pen... Toon meer
Bedrijf heeft geantwoord
I have had my personal alarm for about 2 weeks when I had a blowout on my car. The airbags activated and the alarm called the control centre who in turn called the police. It saved me a lot of time a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Contactgegevens
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Verenigd Koninkrijk
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4,7
Uitstekend
243 reviews
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Antwoord van Personal Alarms from Age UK Trading
Hi Ms Sampson, Customer Services will be happy to help if you would like to change your alarm. They are available on freephone 0800 0121 321. Lines are open Monday – Friday 9am – 5pm.
Many thanks,
John
Antwoord van Personal Alarms from Age UK Trading
Hi Seana, thanks for leaving a review and positive comments.
Many thanks,
John
Great watch
After a sticky start all problems were resolved and now I am delighted with my watch
1 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Maureen, that's great to hear and we hope the service provides you with reassurance.
Kind regards,
John
Amazing product and service
Fast delivery and my husband had a fall within a week of installation. The system worked amazingly and the alarm was promptly responded to. They called the ambulance and escalated the call some time later when he was struggling further. Cannot fault the amazing service.
4 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Christine, thanks for leaving a review and for the 5 stars. We hope the service continues to provide you with reassurance.
Many thanks,
John
Easy to purchase and set up
Easy to purchase and set up
Friendly service also when setting up
23 juni 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Gemma, thanks for leaving a review and positive comments.
Many thanks,
John
The instant reply system.
The instant reply system.
It is a very sensitive system. Myreceiveris near the door and it picks up other items that have been dropped but that has made me more aware and I can
Get to the cancel button to stop this.
24 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Mrs Ashcroft, thanks for taking the time to leave a review and we hope that your alarm is providing you with reassurance.
Many thanks,
John
Reassuring presence with me
Very easy to order the watch and set up emergency contacts. After charging it, I did a test emergency call and was impressed with the clarity of reception and with the calm and kind response from the person answering. It is reassuring to have with me in case of a sudden severe asthma attack.
4 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Janice, thanks for taking the time to leave a review and share your experience.
Many thanks,
John
Quite good just a couple of niggles
Quite good just a couple of niggles. Some of the set up instructions could have been clearer and more helpful. Not everyone can put the base unit in a central location unless you have a bungalow and 'ground height' needs clarifications etc etc. Disappointed that my direct debit came out a month earlier than the letter told me. If it wasn't for my bank warning me I would have been overdrawn.
Had to phone a couple of times but support was very good and helpful.
9 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Roz, thanks for leaving a review and we're pleased that our support was helpful. Hopefully you are happy with the service now that you are up and running. If you need any more help, our Customer Services team will be happy to assist.
Many thanks,
John
Do have problems with signals certain…parts of the house
Do have problems with signals certain parts of the house there is no signal
23 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi, thanks for leaving a review. If you are still experiencing a weak signal in certain parts of your home our Customer Services may be able to advise. They are available on freephone 0800 0121 321. Lines are open Monday – Friday 9am – 5pm
It is helpful to know that in the event…
It is helpful to know that in the event of a fall I can contact someone
9 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're glad to know our support provides you with peace of mind. Your safety is our priority.
Kind regards,
Hilary
Very good service
Very good service, except when I set my pendant off by accident and you rang a next of kin, instead of ringing our home landline, where my wife was
10 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Ken,
We appreciate your feedback and are glad to hear about your positive experience overall. We understand your concern regarding the accidental pendant activation and the contact protocol. We are reviewing our procedures to ensure we prioritize contacting the home landline in such situations.
Kind regards,
Hilary
Limitations of the system
The actual buying and setting up process was efficient and those guiding me were patient and helpful. However,after3 months when about to go on holiday I wanted reassurance on what I needed to do. I had read the booklet but feel there is no substitute for being able to speak with a customer servicer employee. I was only able to hear a recorded voice and unable to ask questions which could have helped ease my anxiety. I feel this is a great limitation of the system.
22 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Pam,
Thank you for taking the time to leave a review and for your kind comments about the support you received when purchasing and setting up your alarm.
We're sorry to hear that you felt anxious before your holiday and were unable to get the reassurance you were looking for. We understand that sometimes there's no substitute for speaking to someone directly, especially when you have questions about using your alarm.
Our Customer Service Team is available to speak with customers Monday to Friday and is always happy to answer any questions or provide reassurance about your alarm. We're sorry if this wasn't clear at the time or if you were unable to reach us when you needed support.
We really appreciate your feedback, as it helps us continue to improve the service and information we provide to our customers. If you have any questions in the future, please don't hesitate to get in touch, we're always happy to help.
Kind regards,
Hilary
Taking care alarm for piece of mind
I ordered a take care alarm system on recommendation of my husband’s carer. It arrived within 24 hours . My son set it up for me and I now wear the alarm 24/7. I found the instructions easy to follow and have added a couple of more contacts if needed for emergencies
16 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Margaret,
We're so glad to hear that our alarm system arrived quickly and that your son was able to set it up easily for you. It's wonderful to know that you found the instructions helpful and that you've added additional contacts for emergencies. We appreciate you sharing your positive experience with us.
Kind regards,
Hilary
Having not been in a situation yet i…no
Having not been in a situation yet i can not tell you much but you equipment is good all seems to be working well michael good
7 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Michael,
We're so glad to hear that our equipment is working well for you! We appreciate your positive feedback and thank you for sharing your experience.
Kind regards,
Hilary
It is quite easy to setup- following…
It is quite easy to setup- following explicit instructions.
28 juni 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so happy to hear that setting up was easy for you! We appreciate your positive feedback.
Kind regards,
Hilary
Very good experience so far
Very good experience so far, easy to set up and help was there if needed. My mum has dropped the pendant a number of times and the operators have been in touch straight away stop make sure everything was ok so it does work.
18 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Jenny,
We are so pleased to hear that our service has provided such a positive experience for your mum and that our team has been there to assist immediately when needed. We truly appreciate you sharing this valuable feedback with us.
Kind regards,
Hilary
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so glad to hear you had such a positive experience with our delivery and setup, and that our team was friendly. We appreciate your kind words!
Kind regards,
Hilary
Staff very professional and polite and…
Staff very professional and polite and called me back when they said they would.
20 mei 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so glad to hear our team provided professional and polite service, and followed up as promised. Thank you for sharing your positive experience!
Kind regards,
Hilary
Easy to set up and gives me peace of mind
Setting up the account for the personal alarm was simple and straight forward and it was the same when the alarm arrived we had it up and running in no time, iv not had to use it yet but iv tested it which they recommend you do every so often and it works great they answered in seconds.
1 juni 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Mavis,
We're so glad to hear that setting up your personal alarm was a simple and straightforward process, and that you had it up and running quickly. It's wonderful to know that our recommendation to test it regularly is proving effective and that our response time was excellent. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
problems with my alarm watch
I was really pleased to receive my personal alarm watch. However, it is so thick that I ended up with with bruises all over my lower arm .Please is it possible to change it for one that hangs round my neck?
16 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Shelagh,
Thank you for your review. I am sorry to hear your current alarm watch is causing bruising. I have requested a member of the Customer Service team to contact you to discuss an alternative alarm.
Kind regards,
Hilary
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