Petal & Pup Reviews 480

Pant sizes are not always true to size. First pair I ordered were great. Second pair was 2 sizes too small. I won't be using again. I had problem with using the return procedure which added to the stress. No one answers the phone as well.

Hello, I hope that my review will help others as Petal and Pup is an incredibly awesome company and business all the way around, there was an issue with the carrier, but I let the company know and everything was working wonderfully and I was very patient. I always receive my clothing and products carefully packaged up! I absolutely love Petal and Pup! You will not be disappointed. Ty so very much!

I returned 3 dresses that were the wrong size/didn't fit right using the return label Petal and Pup sent me. I received an email saying they received them, they would assess the condition, then process a store credit.
This was December 2025. I have sent numerous emails with no response since that last email. It is now June and I am still waiting for my $257 store credit.

Clear and quick communication. Friendly! Will 💯 purchase with P&P again x

The customer service at Petal and Pup is outstanding. Not only do they have an amazing selection of dresses, they go above and beyond to make sure your experience is great - they respond right away to any concerns and resolve them promptly going above and beyond. I have a birthday trip planned on the weekend and I purchased dresses for the trip but I accidentally chose standard shipping. I emailed them that night and they responded the next day already upgrading my shipping and making sure I received my dresses on time.

One of my favorite retailers and recently on an order I needed quickly their support went above and beyond!

Awesome/ Speedy/ Helpful Customer Service when i realized i might have ordered the wrong size - First purchase and won’t be my last. So excited for my tomato dress to come in for my shower. Was recommended by another mama who also wore the same exact dress for hers!!

The best customer service I have ever received . Tina was the best and truly so thankful!

I ordered a shorts/top set and was really happy when it arrived. Unfortunately after the first wash it seemed to shrink a little and meant I couldn't wear it together anymore. After posting a review on P&P and mentioning this small issue, they reached out within hours. After 2 quick emails and letting them know what happened I was given an unexpected full refund for the item. Elizabeth at customer service was so friendly & professional and customer service was 10/10.

Fantastic quality of clothes and the most incredible customer service. Quick, polite, professional and issue resolved within a single response, no going back and fourth etc, even when it wasn't their fault. I honestly can't fault. Will shop there over and over.

I had the best experience with Griffin from the Petal and Pup customer service team! He went above and beyond to ensure my refund was processed and my replacement item arrived on time! He was quick to answer and solve my problem. I love my pant set!

I had a shipping issue with the carrier for some items that I ordered that didn’t arrive at my house. Petal& Pup responded to my email promptly and issued me a full refund. Their customer service team was very friendly and responsive. I was very impressed. I love Petal & Pup clothing and I am happy to know that their team is as wonderful as their brand..

Absolutely cannot fault Petal and Pup. My new fave online store. Clothes quality and sizing is amazing and customer service was fabulous.

The staff at Petal and Pups are exceptional.
They always go above and beyond to make sure your issues/queries are resolved quickly and efficiently!
Best customer service ever!
I highly recommend them ☺️

I purchased the Lucille maxi dress, very disappointed as it’s 100% polyester and looks so different to the photos online. Feels very cheap and the website advertised 100% rayon. Not happy that I paid $120 for a poly dress made in China. When I left a negative review on their website it was deleted.

I sent a message to Reagan today. As always, she was just THE best help. She makes the company look great. Most companies are happy to see you when you're buying, but customer service for dealing with even the simplest of complications can be maddening! Reagan has answered my questions multiple times and is wonderful. Be sure she knows how much the company values her! Give the girl a raise, for the love of Pete! Kate Clements

Ordered a dress to big, shipped back within a few days they got my items now been over 10 weeks no return, ordered through afterpay sent screenshot to afterpay they told there still working on it still haven't received anything, would not use ever again.

Bad customer service, in regards to following up refunds they say it takes 3 to 5 days but took 11 days
Don’t buy from them as they take too long to sort out the refunds to your account!!!

Ella was great to deal with. Very prompt with her reply and friendly and helpful. I am from NZ and love your online shop

I love petal & pup! It is my go to store for teacher outfits, wedding guest dresses, and of course everything in between. I have never been disappointed with product quality, sizing, etc. however I am writting this review for the amazing Reagan, who happily assisted me with making a return - she was fast at replying, clear communication, friendly and efficient. My problem was resolved within half of a day - this positive customer service I have never received before, especially dealing with online stores! Thanks Reagan for the great experience shopping at petal & pup :)