PetBacker Reviews 

328
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

O meu usuário foi utilizado sem a minha autorização. Nunca fui passeadora de animais e na aplicação aparecia como se fosse passeadora e respondesse a comentários todos positivos, claro. Cuidado com a... Toon meer

Beoordeeld met 5 van de 5 sterren

Helpful and responsive customer service from this person named Jenny. She was patient in helping me with my queries and resolving my request

Beoordeeld met 5 van de 5 sterren

I was nothing before joining petbacker family now I'm proud myself part of petbacker family... Thank you so much giving me a opportunity to serve and take care kids 🙏 I'll be loyal to petbacker 🙏

Beoordeeld met 5 van de 5 sterren

App de confiança e segura tanto para tutores de Pets, Pets, tanto para os Backers/prestadores de serviço. Pagamento a horas! Algarve já tem Petbackers. Super recomendo para todos que tem amor aos seus... Toon meer

Bedrijfsgegevens

  1. Dieren en huisdieren

Informatie afkomstig van verschillende externe bronnen

Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

328 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(328)

105 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Pet Backer

Pet Backer is Very Helpful to me as a one of there Pet Sitter but over all Pet backer is the best app to find sitter and have a satified services.

17 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

1st time user

1st time using these guys, along with their provided app, and so far, am liking these guys a lot. The interface is pretty simple and straightforward, payment is easy and secure, and bookings are hassle free and rather flexible. Something came up (on my part) that I had to move the dates, and customer support was pretty prompt to address and resolve the matter. Definitely going for these guys again come next holiday!

20 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

One of the best app

One of the best app. From sign up to put your request on the app is amazing. There is lot of options available from boarding, daycare and pet taxi. Perfect app for the Pet owners to find wide options of pet sitters. Highly recommended for Pet Owners.

30 december 2024
Beoordeeld met 1 van de 5 sterren

Up to now Petbacker has not solved my…

Up to now Petbacker has not solved my issue. They did not even tried to negotiate, they keep asking to wait. My dog bite on the sitter’s furniture, we already offered to pay directly with the sitter but we want at least the non used amount back.

20 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Wast of time I could give a 0 star I would wast…

If I could give a 0 star I would wast of time been looking for a pet taxis put a request in about 2 weeks with the date and time needed got nothing back when you inquire about it all you get be patient email them about 4 times and that's what I get back

13 december 2024
Review zonder uitnodiging
Logo PetBacker

Antwoord van PetBacker

We apologize for the delay and understand your frustration. We’re working hard to improve our response times and connect you with the right service. Please reach out to our customer service team at https://petbacker.com/t/s for assistance with your request.

Beoordeeld met 5 van de 5 sterren

La mejor aplicación y atencion

Petbacker es una excelente aplicación y su servicio al cliente es fantástico recibo respuesta inmediata a mis dudas y el apoyo es total...sin lugar a duda una aplicación que me está ayudando a hacer crecer mi negocio ayudando a peluamigos a mover sus patitas y colitas de felicidad a través de mis cuidados y paseos....Gracias PETBACKER💚🦮💚

2 december 2024
Review zonder uitnodiging
Logo PetBacker

Antwoord van PetBacker

¡Gracias por tus amables palabras! Nos alegra saber que PetBacker está ayudando a hacer crecer tu negocio y que estás brindando excelentes cuidados a los peluamigos. Estamos comprometidos en ofrecerte el mejor servicio. ¡Gracias por ser parte de nuestra comunidad! 💚🦮

Beoordeeld met 5 van de 5 sterren

Thank you you’re great .

Thank you you’re great .
I am very thankful !

1 december 2024
Review zonder uitnodiging
Logo PetBacker

Antwoord van PetBacker

Thank you for your kind words! We’re so glad to hear you’re happy with our service. We appreciate your support and are here anytime you need us!

Beoordeeld met 5 van de 5 sterren

Excellent App

Excellent App, very friendly, excellent customer service, safe, reliable.

2 november 2024
Review zonder uitnodiging
Logo PetBacker

Antwoord van PetBacker

Thank you for your fantastic feedback! We're thrilled to hear that you find our app friendly, reliable, and that our customer service meets your expectations. We're here to keep supporting you!

Beoordeeld met 3 van de 5 sterren

Overskuelig app

Overskuelig app, men mangler en del information ift. tidpunkter for afhentning og aflevering på dagene for hundepasning

22 oktober 2024
Review zonder uitnodiging
Logo PetBacker

Antwoord van PetBacker

Tak for din feedback! Vi er glade for, at du finder appen overskuelig. Vi værdsætter dit forslag om at forbedre informationen vedrørende afhentning og aflevering på hundepasning, og vi arbejder på at forbedre dette. Hvis du har yderligere spørgsmål, er du velkommen til at kontakte vores supportteam på https://petbacker.com/t/s.

Beoordeeld met 1 van de 5 sterren

What a waste of time

What a waste of time.
Literally no one replies as look like fake accounts. How can you have 5 reviews yet all the reviews were left on the same day? It seem’s to happen alot.
Customer service just tell you to wait, then send a link of other boarders yet one was in glasgow i’m south east!
Page looks fake, either fake profiles or old profiles that are dormant but they won’t delete them to make it look like a big community.
Told customer service to delete all my information, which legally they have to and they just reply telling me to try do another search for a sitter.

Not worth wasting your time on, looks like they delete negative comments on instagram also, whole things fake

18 oktober 2024
Review zonder uitnodiging
Logo PetBacker

Antwoord van PetBacker

Thank you for your feedback. We're sorry to hear about your experience and would like to address your concerns.

We take your privacy very seriously, and as per your request, all your information has been deleted from our system. We apologize if our initial responses didn’t make that clear or meet your expectations.

Regarding profiles and reviews, we are committed to ensuring that all profiles are genuine and active. We appreciate you bringing up the issue of mismatched recommendations, and we are working to improve our search filters for better accuracy.

Thank you for giving us the opportunity to improve our platform and for sharing your thoughts with us.

Beoordeeld met 1 van de 5 sterren

They lose your pets and do nothing to help look for them

Cat left with 'pet sitter' in West London who then LOST the cat and refuses to do anything to help or assist the owner with i formation that led to her pet being lost! Please be careful of the 'pet sitters' registered with this company, in particular a male pet sitter who lives in the Hammersmith and Fulham area. If you have to use this company, please avoid leaving your pet with the man who lives in White City, W12. He will openly let your cat out in an area it does not know and will lose your cat and wash his hands of the situation while you stress and panic about your pet being lost on the streets in an area they don't know for weeks in terrible weather.! Absolutely disgusting! He's extremely lucky it's not my cat that's all I'm going to say!!

16 september 2024
Review zonder uitnodiging
Logo PetBacker

Antwoord van PetBacker

Thank you for sharing your experience, and we’re truly sorry for the distress this situation caused you. We completely understand how upsetting it must have been, and we’re relieved that your cat was eventually recovered.

Our team worked closely with you throughout the process to assist in finding your pet, and as part of our commitment to resolving the situation, we provided a full refund and contributed to the vet fees. Additionally, sitters who fail to meet our standards, like the one involved, are put under investigation by our Trust and Safety team. We appreciate you for bringing this issue to our attention, as it helps us maintain the safety and quality of our services.

Thank you again for your feedback. We are committed to continuously improving our platform to ensure the safety and well-being of all pets in our care.

Beoordeeld met 5 van de 5 sterren

It’s a great app for someone who is…

It’s a great app for someone who is looking for a home options to board there cats and dogs. Very convenient and easy to book options and also the customer service is responsive at time. I use this app almost everyday to check on pet boardings and has been very usefule to me. I appreciate Pet Baker for there services.

12 september 2024
Review zonder uitnodiging

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