PetBacker Reviews 

The support staffs response to both the pet sitter and the pet owners so so fast no matter what time it is. And they have good hearts, they are the kindest. I got harassed from bad people who left me fake reviews before, one of them was my ex and they stood up for me. They gave me courage to move on with my life. They gave me the kindest words that helped me through the darkest time. And they will not stand for any dishonesty. They will help you and protect you if you work for them. I love them the most. They are my family. I have worked for them for so many years now. You can trust them, I swear to god.🙏🏻

Good app easy to find customers I recommend, very trusted

The best Customer support, I had an issue and they immediately responded and solved the problem.
Special thanks to Khushali

Prompt and clear response from the customer service

First Time using the app, Had issues navigating and communicating with Potential borders!
However, However, the PetBacker team was very helpful in guiding me through the necessary steps and ensuring that everything was properly handled. Their prompt assistance in marking the task as completed was greatly appreciated.

convenient, and reliable

Everything is very convenient. Customer support is always there for us, and replying back as soon as possible. The only thing is that the fees are slightly high and the withdrawal process from the account takes too long. Other than that, excellent app for pet sitter and owners!

Très bonne application

quick resolution of any query

Customer service staff replies quickly and helpful.

Fantastic Apps! It is not just we can earn by taking care of those pets; It really help me to enhance my knowledge about the different behaviour both dogs and cat. And it help me a lot how to interaction from different breed of dogs and having also a good relationship with the pet owner, actually I meet a good people and build a frienship with other pet owners.
Petbacker customer service is very responsive they will help and to assist you whenever you have a concerns..

A caring and supportive support and a wonderful and warm community. Great app to connect pet owners and pet sitters. Definitely recommended.

Soy cuidadora de pequeñitos, vivo en México, es la primera vez que use una app para dar a conocer mis servicios y todo fue extremadamente maravilloso, ya llevo varios servicios y todo SUPER BIEN la asistencia del servicio ante problemas técnicos fue 100% rápida y resolutivos, al ser estudiante me permite trabajar a mi ritmo y tengo seguridad por parte de la app, gracias a esta app, puedo continuar mis estudios a parte de que amo mi trabajo..!!🥰🥰♥️

Espero seguir creciendo en la app, por parte de las personas que solicitan el servicio, les puedo decir que su dinero está seguro, ya que la app digamos que "congela el pago" hasta que se concluye con el servicio, además de que si no estás conforme con tu cuidador, sin problema puedes solicitar que te regresen tu dinero. Es muy seguro para ambas partes. 🤗🐶

平台的客服專員回應效率極快也非常有誠意的處理我的請求,讓我感到安心和貼心

請大家有需要的都來這裡預訂服務

The app is a bit difficult and confusing to use at first.. the UX could be improved..

Customer Service is super reactive and helpful big thumbs up for their work

Best pet care application that available in Japan.

¡Tremendamente mal!!!! Contrate el servicio el 06 de marzo del 2025, y el cuidador me dijo que no podría cuidar a mi perrita, solicite la devolución porque según está garantizada, y hasta el momento no he obtenido el reembolso su atención al cliente es nefasta, pues tienen boots que no resuelven nada. No se confien.

This was my first time offering cage-free home boarding services, and I got my first pawstumer through PetBacker. I specifically chose PetBacker because I wanted a structured and reliable process, and I appreciate how the platform ensures a safe and transparent experience for both pet sitters and pet owners.

During the booking, I encountered some challenges with the pet owner’s cooperation in completing the process. However, the PetBacker team was very helpful in guiding me through the necessary steps and ensuring that everything was properly handled. Their prompt assistance in marking the task as completed was greatly appreciated.

This experience has taught me a lot, and I now feel more confident in choosing the right bookings in the future. I’m grateful for PetBacker’s support and would recommend the platform to fellow pet sitters looking for a secure and professional way to offer their services.