We have used pettable every year for our ESA animals. Each year, we have found the therapists to be extremely efficient and professional in their service and supports as well as timely in scheduli... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had a great experience with Pettable while getting my ESA letter. Kya Miller, LICSW, LCSW, was very professional, understanding, and easy to talk to throughout the process. She made me feel comforta... Toon meer
Bedrijf heeft geantwoord
Process was super quick and easy. My Dr. was Osinachi Ajaero MD and he was extremely nice and was so helpful. I received the letter the same night after my phone call and the letter was approved by th... Toon meer
Bedrijf heeft geantwoord
I would definitely recommend pettable it was super easy from filling out online forms to the phone call. The questions are easy they ask how your pet helps you out and just be honest and it would get... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Pettable ESA
Geschreven door het bedrijf
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere.
That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own. We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.
Why Pettable?
1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.
2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.
3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline.
4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.
5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323.
6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own. We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.
Why Pettable?
1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.
2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.
3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline.
4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.
5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323.
6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Contactgegevens
Verenigde Staten
- support@pettable.com
- pettable.com
4,6
Uitstekend
6K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very Grateful
I was very stressed and having trouble with my apartment complex using PetScreening for my cat. Pettable was simple, easy and my healthcare provider was wonderful. My letter was approved without issue and I am extremely grateful!
8 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Olivia,
Thank you so much for sharing your experience! We’re truly glad to hear that Pettable made the process simple and easy, especially during what sounds like a very stressful situation with your apartment complex and PetScreening. It’s wonderful to know that your healthcare provider was so helpful and that your letter was approved without issue. We understand how much peace of mind that can bring, and we’re grateful we could help make things easier for you and your cat.
Thank you for taking the time to share your feedback and for trusting Pettable!
Warm regards,
The Pettable Team
Satisfied customer.
I want to convey my consistent satisfaction as a valued client of Pettable ESA. Throughout this entire period, I have consistently found the level of engagement and responsiveness from your team to be exemplary. My concerns and specific requirements have not only been acknowledged but genuinely understood and thoroughly addressed, creating a truly supportive experience. This attentiveness has, without exception, led to the consistent fulfillment of my needs, which I greatly appreciate and value.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi there,
Thank you for taking the time to share such wonderful feedback about your experience with Pettable. We’re thrilled to hear that our team has consistently been responsive, attentive, and committed to understanding and addressing your specific needs. Knowing that you’ve felt supported and that our service has continued to meet your expectations is incredibly meaningful to us. We sincerely appreciate your continued confidence in Pettable and are honored to support you along the way. Thank you for trusting Pettable for your ESA needs!
Best regards,
The Pettable Team
They’re tryna get as much money out of…
They’re tryna get as much money out of you as possible, you will be charged additional fees for services they claim are included. And if you don’t pay your letter is practically worthless
14 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Victoria,
Thank you for sharing your feedback. We're sorry to hear that you felt frustrated by the costs associated with your experience and that the services included in your purchase were not clear. We strive to be transparent about what is included with each package and when additional services may be available or recommended. We understand, however, that if those distinctions weren't clear, it can leave clients feeling surprised or misled.
We'd appreciate the opportunity to review your experience and better understand which services and charges you're referring to. If you're willing, please reach out to our support team with the email address associated with your account so we can look into this directly. We take feedback about our pricing and communication seriously and appreciate you bringing your concerns to our attention. Thank you!
The doctor was very helpful and…
The doctor was very helpful and supportive what are you doing?
2 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi there,
Thank you so much for your kind feedback! We’re glad to hear that your doctor was helpful and supportive throughout your experience. Providing compassionate and professional support is exactly what we strive for.
We truly appreciate you taking the time to share your experience and thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Kya Miller, LICSW, LCSW
Kya Miller was very kind, I was listened to and nothing was rushed.
I had no issues with receiving my letter, I was able to talk about my concerns without feeling invalidated.
I'm very thankful & I will save $800 on moving costs
10 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Elaina,
Thank you so much for sharing your experience! We’re truly glad to hear that Kya made you feel heard, comfortable, and supported throughout the process. Knowing that you felt able to openly discuss your concerns without feeling rushed or invalidated means a great deal to us.
We’re also happy to hear that everything went smoothly with receiving your letter and that it will help you save on your moving costs. We’re grateful we could make the process a little easier during such an important transition.
Thank you for taking the time to share your kind feedback and for trusting Pettable!
Warm regards,
The Pettable Team
Kya Miller, LICSW, LCSW
Kya Miller, LICSW, LCSW Is the best! She helped in a very timely manner and was a professional throughout the process. Thank you Kya!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi there,
Thank you so much for sharing your experience! We’re thrilled to hear that Kya was timely, professional, and helpful throughout the process. We’ll be sure to pass along your kind words to Kya. We truly appreciate you taking the time to recognize her and share your feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Yes get it
It was not cheap but definitely worth it. Easy, efficient and fast!!
I do recommend it 100%
20 juli 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Grace,
Thank you so much for sharing your experience! We’re glad to hear that you found the process easy, efficient, and fast, and that you felt the service was worth it. We truly appreciate your 100% recommendation and are grateful you took the time to share your feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I had a disappointing experience with…
I had a disappointing experience with Pettable. Nowhere on the website did I see that you must already have your pet before obtaining a letter. In fact, their FAQ specifically states “or a new pet you adopt or rescue" - which directly conflicts with what I was told during my consultation.
The consultation made it clear that the opposite was required, which was frustrating and left me feeling that the information provided on the website was misleading or inconsistent.
On a positive note, the refund process was extremely easy and straightforward, and I appreciate how quickly that was handled.
Overall, I would recommend making the website and consultation requirements consistent so customers know exactly what to expect before paying for a service.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Natalie,
Thank you for sharing such thoughtful feedback. We're sorry for the confusion you experienced regarding the timing of obtaining an ESA letter in relation to adopting or rescuing a pet.
We understand how frustrating it is when information on our website and guidance during a consultation don't appear to align. We appreciate you pointing this out, as clear and consistent communication is important so clients know what to expect before purchasing a service.
We're glad to hear that the refund process was straightforward and handled quickly. We've also shared your feedback with our team so we can review how these requirements are communicated and help prevent similar confusion in the future.
Thank you again for bringing this to our attention and for recognizing the positive part of your experience.
Right on questions pretty thorough and…
Right on questions pretty thorough and very nice to work with! Thank you!
7 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Christine,
Thank you so much for sharing your experience! We’re glad to hear that the questions were thorough and that you found the process easy and pleasant to work through.
We truly appreciate you taking the time to share your kind feedback and support. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I had such a great experience with this…
I had such a great experience with this service! My psychiatrist stopped providing ESA letters, and I needed an updated one. I was already extremely stressed about the situation and even tried seeing two different psychiatrists in my area, but neither of them provided ESA documentation.
It was especially frustrating because my mental health struggles are well documented, and my animals genuinely play a huge role in my life. They are one of the reasons I keep trying, take care of myself, and do my best to stay okay.
While looking for a solution, I came across this website. I read through the reviews and decided to give it a try, especially because they offer a full refund if your letter isn’t accepted, so I felt like I really had nothing to lose.
I was completely open and honest with the doctor I worked with about my situation, my mental health, and the role my animals have in my life. She listened to me, and, like other professionals I've worked with in the past, agreed that having my animals with me is genuinely important for my well-being. She provided the documentation I needed without making the process unnecessarily stressful or complicated.
The entire process only took a few days, and most importantly, my letter was accepted! For anyone wondering, my landlord uses PetScreening.com, and everything went through just fine.
Thank you so much for taking this huge headache off my shoulders during an already difficult and stressful time in my life. I truly appreciate how easy and straightforward the whole process was.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Ania,
Thank you so much for sharing such a thoughtful and detailed experience! We’re truly glad to hear that Pettable was able to make an already stressful situation feel easier and more manageable. It means a great deal to know that you felt heard and understood during your consultation, and that your provider took the time to listen to your situation and the important role your animals play in your well-being. We’re also so happy to hear that the process was straightforward, that you received your documentation within a few days, and most importantly, that your letter was accepted through PetScreening.
We understand how much peace of mind it can bring when everything works out, especially during a difficult time. Thank you for trusting Pettable and for taking the time to share your experience. Your recommendation means so much to us!
Warm regards,
The Pettable Team
I had a very upsetting customer-service…
I had a very upsetting customer-service experience with Pettable today. I missed an ESA consultation because the provider’s call was intercepted by my call-screening service. I contacted customer service within minutes to explain what happened and reschedule.
During that call, the representative told me, in substance, that he had been willing to waive the rescheduling fee but no longer wanted to and that I did not “deserve” to have it waived because of how the conversation was going.
I ultimately paid the $30 fee and rescheduled, so this review is not about getting money back. My concern is how I was spoken to. A customer-service representative should not use a discretionary fee waiver as leverage or make a customer feel punished during a disagreement.
I have asked Pettable management to review the recorded call. I hope they actually listen to it and address how this interaction was handled.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Jennifer,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and, most importantly, that you felt disrespected during your interaction with our customer service team. We understand that the missed consultation was unintentional and that you contacted us promptly to explain what happened and reschedule. Regardless of the circumstances, you should feel that your concerns are being handled respectfully and professionally. We take your comments about the conversation and the handling of the rescheduling fee seriously.
We have noted your request for management to review the recorded call, and we will use your feedback to help evaluate how this interaction was handled and identify any areas where we can improve. We appreciate you bringing this to our attention and hope we can provide you with a better experience moving forward. Thank you!
Very satisfied with the service
Very satisfied with the service. All my inquiries were responded in a timely manner. When the property management company required extra verification the agent emailed with an explanation noting there was an additional charge and prepared an invoice which I then paid and was approved.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Diane,
Thank you so much for sharing your experience! We’re glad to hear that your inquiries were answered promptly and that our team was able to clearly explain the additional verification required by your property management company.
It’s wonderful to know that the additional documentation was handled smoothly, that you received clear information about the extra charge, and that everything was ultimately approved. Providing transparent and responsive support throughout the process is exactly what we strive for.
We truly appreciate your kind feedback and are grateful you took the time to share your experience. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Process was so easy.
Process was so easy.
Provided step by step instructions.
The therapist was professional and very nice.
Highly recommend.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Debra,
Thank you so much for sharing your experience! We’re thrilled to hear that the process was easy to follow and that the step-by-step instructions made everything straightforward. It’s also wonderful to know that your therapist was professional and kind throughout the process.
We truly appreciate your recommendation and are grateful you took the time to share your feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I have had two great experiences and I…
I have had two great experiences and I will continue to work with Pettable for future needs.
Excellent customer care.
29 juli 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Michelle,
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve had two great experiences with Pettable and that you’ve been happy with the customer care you received. It means so much to know that you plan to continue working with us for your future needs. We truly appreciate your continued trust and support.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I live in California and my landlord…
I live in California and my landlord said no pets unless it's ESA. My Dr doesn't do ESA letters where I live and gave me info to look online. I came across pettable and saw good reviews. I was a little skeptical not going to lie. I chose my appt time for the following day and spoke with Dianzta and she asked me some questions and got the letter within hours I have a cat. Dogs it does take 30 days for the ESA letter to be sent. I sent the letter in and good to go. I will be using them again in the future.
Laura
7 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Laura,
Thank you so much for sharing your experience! We completely understand your initial hesitation, and we’re so glad Pettable was able to provide a smooth and reassuring experience for you. It’s wonderful to hear that you were able to schedule your appointment quickly, that Dianzta took the time to go through the necessary questions with you, and that you received your letter within hours. We’re also glad to know everything went smoothly with your landlord after submitting your documentation.
Thank you for trusting Pettable and for choosing us again in the future. We truly appreciate your kind words and recommendation!
Warm regards,
The Pettable Team
Kya Miller
Kya Miller, LICSW, LCSW was very polite and helpful through this process, very satisfied thank you! Will definitely recommend.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Tom,
Thank you so much for sharing your experience! We’re delighted to hear that Kya was polite, helpful, and supportive throughout the process, and that you were very satisfied with your experience. We truly appreciate your recommendation and are grateful you took the time to share your kind feedback.
Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Easy peasy
The process was fast and easy and now I have the letter I need.
31 juli 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Michele,
Thank you so much for sharing your experience! We’re delighted to hear that the process was fast and easy, and that you were able to get the ESA letter you needed.
We truly appreciate you taking the time to share your kind feedback. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I felt really cared for
The whole process was quick and easy. I was asked really thorough questions and really felt like the therapist cared for me and for my well being. I will definitely recommend this to others.
28 juli 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Margarita,
Thank you so much for sharing your experience! We’re delighted to hear that the entire process was quick and easy, and that your therapist took the time to ask thoughtful questions while making you feel genuinely cared for. Providing compassionate, personalized support is exactly what we strive for, and it means so much to know you had such a positive experience.
We truly appreciate your recommendation and thank you for taking the time to share your kind feedback!
Warm regards,
The Pettable Team
The wrong phone number for them to call…
The wrong phone number for them to call was entered and I have not heard back about rescheduling and have not receive any services at this time when payment has been made.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Derek, thank you for taking the time to share your feedback. We're sorry to hear about your concerns.
After reviewing our records, we weren't able to find any recent contact regarding the issue you described. Our records show that your consultation was completed and your ESA letter was issued previously, and we haven't received any follow-up requests since then.
We'd be happy to look into this further and assist you if you're experiencing an issue. Please reach out to us at support@pettable.com using the email address associated with your account so we can review your case and help resolve any concerns as quickly as possible.
We appreciate you bringing this to our attention and look forward to assisting you.
Highly recommend
Purchasing the right package for an ESA letter and verification/forms was helpful, as well as being able to talk to a licensed professional to help obtain the proper documentation for my pet in regards to housing issues. Highly recommend as the turn around time to meet with a professional and receiving the proper documentation.
27 juli 2026
Review zonder uitnodiging
Antwoord van Pettable ESA
Hi Samantha,
Thank you so much for sharing your experience! We’re delighted to hear that choosing the right ESA package and speaking with a licensed professional made the process smooth and helpful for your housing needs.
It’s wonderful to know that you found the turnaround time for both your consultation and documentation to be quick and efficient. Providing timely, professional support is exactly what we strive for. We truly appreciate your recommendation and thank you for taking the time to share your kind feedback!
Warm regards,
The Pettable Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.