Petwell.co.uk Reviews 3.303

My new repeat order was not sent. Originally I had an email saying it was a payment issue. I tried to update payment options but nothing was noted in my account regarding payments. I replied to the email and was advised that the original email was sent in error as the recurring goods were not in stock. I checked your website and discovered they're in stock. I placed a new order and replied to the email saying to cancel the original order, also as I had found the goods cheaper in a larger pack the recurring order was to be cancelled as it wouldn't update on your website. Another email was received saying my order was cancelled! I have already created another order for what I need and adjusted the new recurring order. One more chance is what I'm giving you to get my repeat order sorted correctly in July. If it isn't I don't care if your prices are the best I will not buy from yourselves or other associated companies again.

Web site easy to find product you want, good choice, price of it item I purchased less then a number of other sites I viewed, dog happy I'm happy

Speedy delivery - competitive pricing - excellent service.

I’m really disappointed with my experience with Petwell.

I received a pack of dog food tins that arrived damaged, which is obviously concerning when it comes to feeding my pet. I sent clear photos straight away, expecting a quick and straightforward resolution, but instead it’s just been constant back and forth with customer service asking for more photos over and over again.

What’s especially frustrating is that they even admitted themselves they wouldn’t be happy to feed from a pack of damaged tins, so I don’t understand why this has been dragged out for so long.

The whole process has been unnecessarily stressful and time consuming. Customer service has been unhelpful and inefficient, and it feels like they’re avoiding resolving the issue rather than taking responsibility.

I won’t be ordering from them again.

Good value and kept updated about delivery date

There was a delivery hiccup due to a slight mistake by the courier. Petwell customer services have responded to my satisfaction and I particularly valued Jamie’s efforts on my behalf.

Website easy to negotiate, found what i was looking for which was hedgehog food, very good price, cheaper than anywhere else I could find that had what I wanted in stock.
Payment transaction was smooth, good corresponding email updates regarding delivery.
Package arrived within a few days, outer packaging concerned me a bit as was only a plastic bag and was slightly damaged, torn, crushed but presume that’s how the courier had treated it, luckily the items inside come in a relatively robust thick paper bags so all was good.

Easy to order delivery very good let’s just hope they work? And will be ordering again.

Easy to order, prompt delivery with updates, and at a very good price.
Yes I would recommend this company.

Will take your money for an order then cancel it 5 days later and expect you to wait a week for a refund!! Do not use!

I paid for next delivery and it hasn't arrived I ordered it yesterday m mi

I ordered organic layers pellets on subscription, you sent mixed corn, I messaged straight away but have not yet had a response or the organic layers pellets which I urgently need.

Very good customer service top products would recommend

Petwell have excellent customer service, my delivery was delivered to the wrong address and they were very helpful in finding it, thank you Nicole for your prompt reply to my email, highly recommend this company

My dog loves these treats and I subscribed to Amazon delivery then cancelled because of price, Morrisons have just gone up 40%. Petwell are the cheapest by far with delivery. Easy to order, communication excellent, delivery quick. Will definitely be ordering these treats again and hopefully other items.

I purchased some wet cat food, 40 pouches per box priced at £11.36 each, I subscribed, then found the price had changed to £13.06, then changed again to £9.01, then a few days later to £15.43. I was never informed about this and it's a good job that I checked my account online because the total amount was for £150+. This surely must be against UK consumer law and I've decided to take this further. I have screenshots and emails showing what I've explained. A previous complaint, I had to pause my subscription because that price had gone up, but was told the price had gone up because I'd paused my subscription which didn't make any sense because the price had gone up before I'd paused the subscription.

In a nutshell, they're changing subscription prices without informing their customers. Beware.

***Update***
I contacted Petwell and they told me that there's nothing they can do when prices rise and to check my account every so many days and before dispatch, which shouldn't be the case if customers received an email about the price is changing. A £6 increase per box is a substantial amount.

Excellent service. Unfortunately first one arrived damaged, arranged a replacement and the price had dropped. They refunded the difference also.

GREAT PRICE AND GREAT DELIVERY...THANK YOU PETWELL

All good. Came on time. A great price too.

Good communication and a fast delivery service. Great service