Pharmamarket Uk Reviews 

I would not buy from this company. The trainers I ordered a month ago still haven't arrived despite being told "yes they are in transit" which is rubbish as when you look at the tracking they have been in the last place in China for 2 weeks. Avoid them they tell you they will arrive in a few days which is not true. Spend your money on a reliable company even if it means the item costs more.

Purchased trainers from this website for £69.99.

The product received was not as expected and appeared to be a low-quality imitation of a branded style. While the listing does not explicitly state a brand, the design is clearly intended to resemble well-known trainers, which is misleading.

After raising the issue, the company offered only a £15 partial refund instead of a proper resolution. When I declined and pursued a chargeback through my bank, I then received a threatening email advising me to withdraw the dispute or face “legal action”.

This behaviour is extremely concerning and unprofessional.

I have since been refunded by my bank, but based on my experience, I would strongly advise others to be cautious when purchasing from this site.

Overall: misleading product, poor customer service, and aggressive communication when challenged.

I ordered New Balance trainers on 28/2/26 I am still waiting for them £64.95. Keep getting mixed responses when I contact them. I am in the UK. They are coming from China.
If you're in a hurry to get them don't bother.

Avoid at all costs, sent fake rip off trainers.
Scamming rip off merchants.

The trainers arrived after a few weeks of waiting. They were far too small and obviously FAKE. Contacted them and was asked to keep the product for a 10% refund. I didn't want the fake goods so chose to return them at my expense which cost £23. My goods have been in customs in China since 9th January and I don't know when or if I'll get my money back. AVIOD AT ALL COST! CHEAP CHINESE FAKES AND A COMPANY WITH NO SCRUPLES. LEAVE WELL ALONE AND BUY FROM A REPUTABLE FIRM

Total joke of a company delivery of items states 8 to 10 days 3 weeks later and nothing tracking hadnt moved in 2 weeks i emailed them to get a refund and was given an address to return the goods i havent received to China i emailed again stating i hadnt received the goods only to be told i couldnt have a refund as the goods has been sent out all of a sudden the tracking then updated 11 days later to exactly the same as it was before so still no progress whether i receive the goods remain to be seen but 8 to 10 days delivery is false advertising

Product arrived in perfect condition. Customer service excellent with quick responses. Very happy with the service.

Waited 5 weeks and parcel never arrived, numerous emails and requests to cancel the order and refund but instead informed it has been resent. So 6 weeks since ordered and no trainers or refund.

This is the worst company I have ever dealt with. I ordered orthopaedic trainers uk6.5 and after a long time they arrived as size 7.5! The customer care is shocking and no way to get a straight forward answer. Under the consumers rights act 2015! They should be shut down.
I’m so angry that I paid good money for no way to return or get a straight answer on how to or get refund.
Do not waste your time or stress.
I will keep persuong till I get an answer..

I was happy with my sneakers, but the size was not true to UK7 , I always by them in the UK size 7. They kindly offered to replace my shoes, as the first order was delayed by two weeks, but then i was told to pay custom charges. So i never had to send the shoes back but after many emails, since my order placed begining of decememer I will finally get my shoes.

I couldn’t be more disappointed. When the trainers eventually arrived 16 days from the date of order they were MUCH SMALLER than sized rendering them useless. On top of that they are not genuine New Balance trainers but FAKE goods. The PHARMAMARKET website is very misleading with its claim of shipment in 1/2 days by Royal Mail when actually the shipment is coming from China. The reviews on the website are glowing written by very satisfied customers whereas an independent search for reviews for PharmaMarket reveals that my experience is common with numerous people receiving fake goods which are way too small. As for the refund process that’s unsatisfactory too.

BEWARE......A PROFFESIONAL LOOKING WEB SITE IS JUST A FRONT FOR A CHINESE SHOPIFY DROP SHIPPER !!!!
Purchased 2 pairs of the orthopedic trainers in size 7. When they arrived they were more like a size 6. Contacted the seller and returned the trainers for an exchange.
Received the replacement trainers but they arrived un-boxed, wrapped in bubble wrap and had obviously been worn before as the soles were marked as well as the uppers. The insoles were too small so moved about in the shoe.
I contacted the seller again, provided photos of all the damage and stated the shoes arrived un-boxed.
They said I was not legible for a refund as I had already had an exchange and the damage on the shoes can happen during shipping. I replied that the damage would not happen if the shoes were boxed and the nature of the damage would only happen if my post man wore them to deliver them!!! .
Never got any further replies from my emails so had to do a charge back through Visa to get my money back.
I have informed them of this and have said that now if they want their goods back they will need to provide a pre-paid postage label.

UPDATE 14/01/26
I received an email back from them basicly trying to get me to write a good review in exchange for replacement trainers.

Would rate zero if option. Arrived later than expected. Too small not as described, trying to return -return address london however want returned to China at my expense! Waste of money!

I was sent a pair of trainers and did not realise they were a fake pair of NEW BALANCE, cleverly marketed is NEW BALNACE, yes, can you tell the difference? Not only are they 2 small they are flimsy and I want to return them. They are not sending me a return address but keep offering me 30% off to keep them. I dont want them they cost £65 and I am due the refund. I will be contacting my bank. Do not use this company

Do not order from this company!

They sent me damaged trainers and the only way for me to get a refund is for me to send the package back and pay for the return myself. The return to china is £20 approx so I have lost £20 as they have sent me DAMAGED goods.

Would give no stars, this seller is a scammer, sells fake items and then when your unhappy, you have to pay return costs back to China, which then becomes too expensive and not worth the hassle, DO NOT USE this seller, negative reviews are Justified, you have been warned…..

Brought a pair of new balance size 7. More like a size 6 tiny fit. The writing on the trainer is spelt new balnce , the material is awful cheap and the soels are like carboard. Cant even return them do not waste your money

Deceiving advertise in terms of delivery.
I placed an order on 20th for a Christmas Present as on the website is advertised 1-2days delivery. It is 26th of December now and cant even track the item. Scam and untrustworthy. Asked refund and said I must return first but can't return an item that has not been received.
DO NOT RECOMMEND!

I haven't received the item (New Balance trainers) yet but they're coming from China. So cross I didn't notice more than 1 PharmaMarket site on here.