Phlanx Global Reviews 41

Edit: Lyra has been so helpful on this process. Refund has been initiated and hopefully get my money back in a few days.

I have been charged $468 after I canceled my subscription on the 4th of August. I'm traveling soon and i got only $100 left in my account and I'm freaking out. Sent an email, through their website, and even directly from Paypal. I'm freaking out and losing my mind. I hope somebody can get back to me soon or i'll be screwed.

I accidentally forgot to cancel my subscription and been charged for whole year price, while I am a student, it is a big amount money for me. But Katie, helped me out after knowing my situation, thanks so much for the help and patience！

Haven’t tried the full service but I encountered a small problem along the way and when I emailed customer service the help came very swiftly and was knowledgeable!

I forgot to cancel my subscription but Lyra helped to refund it

I accidentally forgot to cancel my free trial and got charged 400 euros; thankfully the platform was incredibly helpful and responded to my problem the day after and issued me a refund immediately even though I was the one who forgot to cancel.

I used the platform for market research and their sources were very helpful, once I can afford to do so I will most definitely subscribe.

Terrible. Low quality data and they want to trick you into a subscription; as soon as you cancel your free trial, they end the service which is generally poor; there is no contact data on their website (office address)

Stay away, I would recommend

Hello,

I read here that I'm not the only one who woke up one day and the free version became paid. And for $300. I wrote an email, but I don't know if correctly. Where did you send it to please? Me: info a phlanx.com... Because the contact form on that page doesn't work. Thank you very much for your help.

Outstanding customer service, I had accidentally subscribed to their service and Katie sorted it out super fast whilst being very understanding and professional.
Refreshing.

Recently signed up for a free trial with Phlanx.com for a short campaign where I needed to look at various influencer engagement rates. Only needed/used the software for a day. Never received any email confirmation regarding account creation nor did I receive notice of my account moving from the free trial to the basic plan. Woke up with a $300USD charge on my Visa.

I have sent an email to customer service regarding the charge but with zero email correspondence in the past, it feels like wishful thinking that I will get a response. I will gladly update my experience when I receive an email back from customer service. Their FAQ page says they are a "friendly software company" so lets see if that statement holds true.

-------
Update:

The charges have been reversed but looking through TrustPilot it seems like the majority of reviews are from people who forgot about trials due to lack of communication upon account creation as well as never receiving correspondence that their trial account is nearly over. This should definitely be addressed.

For an update to the upgrade of my review
Katie form there team got back to me and she has made there that I will receive my refund and waiting fir it to come.

Once it actually comes I will upgrade the review and let you guys know..
___
Phlanx is an amazing influncer marketing page, I used it for 1 month trial period and it was really good but even when I cancelled my subscription after one month free trial my money was deducted and also I am not being able to use the the benefits that I get after paying for the subscription.

I have emailed them I haven't got response, I will upgrade my review if i get it. Hoping for a response really soon

Phlanx is an excellent tool! I signed up for a free trial to explore their engagement calculators as I did competitive research to win a specific client. The tools were extremely easy to use and very trustworthy. I also love that they have a variety of useful tools, including competitive tracking and brand name tracking. We ultimately did not win the client and so we didn't have further need for Phlanx. I, unfortunately, forgot to end my free trial and was charged the annual rate. I sent them an email to see if I could get a refund - although I was resigned to the fact I likely would not. To my absolute delight, Katie from their customer service department was really understanding and processed a full refund! If you need insights into your brand - or a competitor's - online, Phlanx is an exceptional tool to exceed your needs. Plus, with such an amazing customer support team, you're really in good hands!

Update: 23-02-2022

I’m glad to upgrade my previous review about the company. They answer my mail very fast and kindly. I have my refund done. But, as an advice, It would be great if they send you an e-mail few days before the free trial is about to finish.

Thank you for the attention.

……………………………….

Date: 19-02-2022

You have to introduce a credit card number or Paypal account to access the free trial for a month. Well, I only use it one day and I realized it is a good service but not what I was looking for. Then, 30 days after my login, I’ve discovered a charge in my credit card for 300$!! A full year subscription!! A didn’t recieve a previous mail or communication about that charge… I’ve cancelled my subscription once I’ve seen that charge and I’m expected for a refund after sending an e-mail. I will inform about final solution. Hope to upgrade my current review depending on customer service.

Phlanx has such a good customer service. I forgot to cancel my subscription. After I write an email informing about my problem, the Phlanx team get back immediately and I received my refund within days! Awesome! Will recommend this apps for people around me who needs

I had signed up for the free trial and ended up forgetting to cancel my membership. Ended up getting the $300 annual subscription.

Thankful to Katie Elizabeth for the calm and friendly response and refund. Id definitely recommend the platform!

Only small issue was some hiccups with the website not having the contact us section working, but Katie assured me that she shall get it up and running as soon as possible.

... and was charged $300, Katie from support was extremely kind - and fast - in giving an immediate and full refund! I appreciate this kind of honest service, and I'll return to their excellent software soon when it eventually aligns with my company's needs.

Although I'm relatively new to using this service, everything so far has been exceptionally good.

In fact I'm most impressed by the customer service. They are very quick to respond and resolve anything immediately. They are a very friendly team.

I highly recommend.

Phlanx is very easy to use and enabled me to rank global engagement rates with ease. Excellent customer service, personable, fast and so helpful.

I had originally signed up for Phlanx on a free trial and was unexpectedly billed before the trial ended.
I was given a speedy response and refund from the team and offered a free life time membership for the inconvenience, excellent customer service.

A good experience with Phlanx.Katie is very helpful and responding to my issue and the problem solved quickly

Katie Elizabeth has been more than helpful - very kind with thorough + speedy responses.
Thanks again!