Reassuring, professional and helpful. So pleased I booked this as I didn’t want to wait 6 weeks for NHS. The sonographer talked me through all the findings and I came away with the knowledge and infor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From easy online booking to very next day appointment. Diagnosed with Leiden V mutation at early age I was thinking of vein ultrasound for some time. I am glad I found this clinic as SVT was found and... Toon meer
Bedrijf heeft geantwoord
I had a pregnancy scan. Fantastic experience from start to finish, booking was super easy, no waiting, lovely staff and results / time spent was over and above what I was expecting. Thank you
Bedrijf heeft geantwoord
I had a wonderful experience at Phoenix Ultrasound. The sonographer, Gwen, was amazing — warm, with a lovely bedside manner that put me completely at ease throughout the appointment. She was thoroug... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Phoenix Ultrasound Clinic is a trusted private ultrasound clinic in the UK, offering a full range of high-quality diagnostic ultrasound scans in a comfortable, patient-focused environment. We specialise in: - Pregnancy Scans (including early pregnancy, gender, growth, and wellbeing scans) - Women’s Health Scans (pelvic, abdominal, breast, and fertility assessments) - Men’s Health Scans (abdominal, prostate, testicular, and urinary system evaluations) - Vascular Doppler Scans (including DVT, carotid artery, and peripheral vascular assessments) - MSK (Musculoskeletal) Scans for joint, tendon, and soft tissue issues - Shear Wave Elastography for advanced liver and tissue stiffness evaluation Our team of highly experienced sonographers and clinicians use the latest ultrasound technology to deliver fast, accurate, and reliable results — often with same-day appointments and reports. At Phoenix Ultrasound, we are committed to providing clear answers and peace of mind with every scan, ensuring all patients are treated with care, respect, and professionalism.
Contactgegevens
1 Portpool Lane, London, EC1N 7UU, EC1N 7UU, London, Verenigd Koninkrijk
- 020 3318 1373
- Contact@phoenix-ultrasound.co.uk
- phoenix-ultrasound.co.uk
4,9
Uitstekend
370 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Very Good Service
Very good service. Made me feel very comfortable. Explained everything to me very well. Received the report within 24 hours. Would highly recommend.
17 april 2026
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
The booking is smooth and fast
The booking is smooth and fast . Specialist Ali is professional and provided me comfort and calm . The receptionist is nice and made me feel relaxed during the transvarginal.
12 april 2026
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Don’t judge a book by its cover
Don’t judge a book by its cover . I have been to plusher clinics but never to a warmer one where I felt cared for . Thank you so much for being thoughtful and reassuring.
5 april 2026
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Professional
Professional, calm echocardiologist, comfortable experience. Would recommend.
12 april 2026
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Highly recommended
I highly recommend Hootan Mohsenian if you need an echocardiogram. After struggling to get my medical/surgical team to recognise the urgency of my deteriorating health condition, I decided to get an echo privately and chose Phoenix Ultrasound. I was fortunate to be seen the following day by Hootan.
Hootan listened carefully and was extremely thorough in attempting to understand my complex medical history. He also examined previous echo reports for comparison.
After the echo Hootan explained his recommendations and advised me to go to A&E with the report he sent very soon afterwards. I can't thank him enough and apologise for the delay in completing this review!
As a result of the echo report, I was admitted from A&E under cardiology and my condition stabilised with changes in medication and an iron infusion, now waiting for a catheter ablation. Without the echo and report, I may still be waiting for my cardiology appointment in May, my heart continuing to deteriorate.
21 maart 2026
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Quick service, nice staff
I was able to book an appointment and go for a check on the same day I needed an ultrasound. The receptionist was very nice and the whole service was conducted in a professional and polite manner.
9 april 2026
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
The whole experience was very pleasant…
The whole experience was very pleasant and professional. I will definitely be back.
9 april 2026
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Professional, clean and helpful
Second time using Phoenix Ultrasound! I was once again left very assured and calm after my appointment.
2 april 2026
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Last minute reassurance ultrasound
I went it for a last minute reassurance ultrasound, having a bit of a complicated pregnancy history. The doctor and his staff were the absolute best. They took all the time they needed, were very thorough, answered all of my questions and more.
4 april 2026
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Kind and compassionate service
I got a same day appointment, and the radiographer was excellent, very calm and reassuring, explained things well. Very impressed with the service and I've already recommended it to some friends and family.
2 april 2026
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Excellent
Previously I have waited 8 weeks for this scan on the nhs. At phoenix I was seen within a few days. The whole process was stress free, the welcome warm and friendly and the radiographer was thorough and professional. Immediate feedback meant that I was reassured. I would highly recommend this as an alternative to the long wait for diagnostics on the nhs. I have been sent the scans and a report and will forward it to my GP prior to making an appointment to discuss.
Thank you so much
4 april 2026
Review zonder uitnodiging
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Avery concise and thorough scan that…
Avery concise and thorough scan that was explained clearly, with copies if scan and notes received straight after appointment, highly recommend
2 april 2026
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Very professional and helpful services at Phoenix Ultrasound
The staff were very professional and welcoming.
Gwen Williams, Ultrasound Practitioner was exceptional, excellent and very professional Will definitely recommend my colleagues and friends whenever they need Phoenix Ultrasound services.
Thank you all
31 maart 2026
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Antwoord van Phoenix Ultrasound
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the highest standard of care.
It was our pleasure to look after you, and we look forward to welcoming you again whenever you need our services.
Regards
PHOENIX ULTRASOUND
Don't waste your money like I did
I don't usually like to write negative reviews because I try to get things resolved first. But they've not replied to any of my emails and I don't feel like I should have to keep calling them. The scan was done quickly but the lady didn't have a very friendly demeanour but I just put it down to maybe a cultural difference. During the scan I asked her to confirm that the lump wasn't a lipoma and she said it wasn't and that it was just fat that can be removed with liposuction. I also had my thyroid scanned but the neck lump was something I was more concerned with.
My report never mentioned the neck lump so I contacted them by email, and then phone call when they didn't answer my email, to ask for clarification on the lump. The woman on the phone struggled to understand what I was requesting.
I then received an email from the woman who performed the scan apologising but telling me something completely different to what she said during the scan. That the neck lump was a lax platysma muscle, which if true would mean more invasive and expensive surgery. I've emailed to question this but have had no response. Also the email report was written using ChatGPT which to me makes it seem untrustworthy as it's not coming from her voice directly. I really regret spending nearly £200 on the scan as I'm more confused that ever.
17 maart 2026
Antwoord van Phoenix Ultrasound
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt unclear about the findings following your appointment.
Following your concerns, we conducted a detailed review of your case, including the information provided at the time of booking, the examination performed, the ultrasound images and report, and the subsequent communications.
The examination booked was a Neck and Thyroid Ultrasound. During the assessment, the thyroid and relevant surrounding neck structures were examined, including the area of concern indicated at the appointment. Importantly, **no sonographic evidence of a lipoma or other discrete mass was identified** in the area assessed.
We appreciate that descriptions given during a scan can sometimes be interpreted differently from the terminology subsequently used in clinical correspondence. We apologise if any communication following the examination caused additional confusion rather than providing reassurance.
Regarding the concern about the preparation of clinical correspondence, digital tools may be used to assist with language, formatting and clarity. However, **clinical findings, diagnoses and reports are based on the examination and professional judgement of the clinician responsible for the scan and are reviewed and approved by the clinician before being issued.**
We also take your comments regarding communication seriously. Patients should receive clear and timely responses to clinical queries, and we are reviewing this aspect of your experience internally.
Following our review, we remain satisfied that the ultrasound examination was performed appropriately within the scope of the service booked and that no lipoma or discrete sonographic mass was demonstrated. Where a patient continues to feel a lump despite no corresponding abnormality being identified on ultrasound, further clinical assessment and, where appropriate, additional imaging may be recommended.
We are sorry that your experience did not meet your expectations and appreciate you taking the time to provide your feedback.
**Phoenix Ultrasound Clinic**
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