Pakistan International Airlines Reviews 

Worst airline service always flight delayed for 5 to 6 hours, for the same reason operation services. Shame on PIA management if you can't run airlines than why distributing customers. Go to hell with this Haram benefits and salary which you get from PIA.

Cheap people at the airport don’t listen and don’t help

I am very happy with the services of PIA Airlines, especially the courteous staff and their hospitality. The food quality has also improved, making the travel experience much better day by day travelling finding lots of improvements better way I must say appreciate the staff services and the way they serve you is outstanding respect and care.

Pathetic disrespectful staff and stupid management, making u feel hostage as if they're taking you for free. Worst mistake to fly with PIA check in staff have no manners. Just taking pay, no customer support. Baggage Check in counter was trying to extort money out of me by not letting me check in with my own baggage which was in the limits of my 30kg limit. It totalled 20 kg but he refused to let my baggage check in and demanded 10,000. Approached The section manager and he was even more ill mannered and refused to listen to the complaint to solve issue. Govt employees getting paid to do nothing. No customer care, inflated egos of pathetic staff. Never Fly PIA

I purchased two economy flight tickets on the PIA website for travel from Lahore to Karachi on March 18, 2025. Due to a change in my itinerary, I sent two emails to PIA and also spoke with a PIA agent in Skardu, who assured me that I would receive a full refund. However, as of today—June 10, 2025—I have not received any response or refund. This experience reflects extremely unprofessional and irresponsible service. I strongly advise others to avoid using this airline.

worst experience, stinky, dirty planes, no service, people bullying me into giving my window seat that i asked for to a lady, tvs dont work, seats broken, absolutely the worst

As someone who's been flying between Pakistan and the UAE for almost 10 years, I've never encountered the kind of issues I had on my most recent flight with PIA. Up until now, I’ve always flown with Emirates or Flydubai, with zero problems related to flight cancellations or baggage issues. But after hearing a few rumors about PIA's service improvements, I thought I'd give them a shot. Big mistake!

I booked a round trip from Dubai (DXB) to Multan (MUX) three weeks ahead of time. Just one week after booking, I received a notification that my return flight from MUX to DXB had been canceled and rebooked to a much later date—totally inconvenient since I had to get back to work in Dubai. When I contacted PIA's customer service, I was told to visit their office in person to resolve the issue. In this day and age of digital communication, that was absurd! But I had no choice, so I drove to their office, got the flight changed to a different day, and thought the worst was over.

That was until I landed in Dubai. To my horror, when I collected my checked-in baggage, I found that it had been severely damaged. The zipper area was torn, and my belongings were spilling out. To make matters worse, despite having wrapped my bag at MUX for extra protection, the wrapping was completely ripped apart, and the bag itself was slashed open. It was beyond frustrating!

In short, PIA has not only failed to deliver on their promises of improved service but has also left me dealing with avoidable hassle and stress. After this experience, I am absolutely done with PIA and will never consider flying with them again.

#PIA #TravelFail #NeverAgain #CustomerExperience #FlightIssues #DamagedBaggage

I flew from Yyz to isb on28th February flight departure and landing was excellent but very disappointed with the conditions of the aircraft. None of the tvs were working every other toilet was clogged and out of order not happy about this atall food quality was good but very low quantity and small portions.

Good food and good smooth approach into ISB and smooth landing just some politicians have intervened and ruined things

Very poor service , plane was fully broken , even the eating trays , I was told to balance my food on it for my 2 year old. Spicy biryani for my 2 year old , when asked if there’s any yoghurt or any other food they said this is the best they can do . Toilets were broken My seat smelt of urine so bad I asked them to move me if they can as I was almost sick and nauseous due to the smell and they told me to sit somewhere else .. once I settled my 3 kids (2,4 and 6)they told me to sit there . They then said it’s 60 dollars per person sitting there even though these seats were broken the tvs weren’t working , not sure why they wanted to con us. I asked them to get rid of the foul smell and I will move back no problem . They kept harrsssing us . They also changed my ticket and sent us 5 and half hours before our scheduled flight so in total we were now staying 26 hours- we asked for a hotel as we would require two hotels now due to change of time it was now two nights we had to stay , they were very rude and said you have no chance for anything go buy your own hotel , we only made it earlier it’s not our fault, very aggressive and rude , DO NOT FLY WITH THESE CON ARTISTS ..

It is no lunch
Only on business class

Disgrace of a company. Avoid at all cost. Planes are nasty and ground crew try to scam you at any chance they get.

You must be mad to fly with this bunch.
Your lucky if the pilot has a genuine license..
Banned in many countries

Worst airline ever
Always get delayed or even cancelled.
PIA must be banned even from Pakistan

Major Drawback is frequent Cancellation of flights; either its on delay or sudden cancellation.

Not bad at all. The whole process was smooth, the take-off and landing was actually great. The best part was the food. Awesome biryani. There are though aspects that definitely need an improvement.

The cabin crew barely smiles and looks like they have been forced to work. The planes are just not top notch and definitely of older quality. Seats were not comfortable either. Too hard and congested.

Overall, I would rate is as 3/5 while hoping that Pakistan government could really work on PIA and bring back its glory.

It's been nice for domestic experiences as well as for international
Not bad as people speaks ill about it

I recently had a terrible experience with PIA airline. They lost my luggage, and despite assurances, it was never delivered. To make matters worse, I didn't even reach my destination on time due to their inefficiency. The lack of communication and poor customer service only compounded the frustration. I would strongly advise against flying with PIA based on this experience.

I had a GOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOD Experience some of it was not great but I will give it a 5 stars