Pierrenicole Sainteadele Reviews 

Les vêtements sont faits et viennent de Chine, ça prend 2 semaines à les recevoir et j'ai reçu des grandeurs XS au lieu de XL. SVP ne pas commander de vêtements ou autre avec cette compagnie! Ce sont des voleurs! Ils n'offrent que 20% comme remboursement.

DO NOT BUY FROM PIERRE & NICOLE.
When I first opened the package, I saw right away that the “Block Waffle Knit” sweater I had ordered was not a waffle knit at all, that is a honeycomb textured fabric with a raised thread three dimensional waffle. Instead, the waffle effect was simply “printed” on the fabric ! Canada’s Competition Bureau prohibits all false or misleading representations made in advertising products.

I also looked for the information any consumer would look for as to the fabric, country of origin, care instructions, importer or retailer. There was no label at all, in violation of Canada’s Textile Labelling Act. In addition, I ordered XL as recommended, based on my usual Canadian shopping habits. One product was much too small to be an XL and the other much too big, more like 3XL. I understand that these products are coming from China, the lack of quality control and compliance with Canadian laws is terrible.

I requested a refund for these products following the company’s policy. No response. I will be filing a complaint with the Competition Bureau Canada. I also have written to the Netherlands (Dutch) Embassy as it is a Dutch company operating in Canada.

If I could rate my experience with this Company with negative stars i most definitely would. A one star rating, is far to much for this unprofessional and untrustworthy company. It is a sham as others have stated.

The reason, I purchased from this company was thst their product was just what I wanted and the price was reasonable. Although they identify (on their website) that they are a Netherlands Company they did show that they had a Canadian Office in Unionville Ont along with a Canadian phone number.

The first inclining of a concern that I had of a problem was when I got an email with a tracking nummber that indicated my order was actually being shipped from China to Canada. At this point I wrote to them asking that my order be cancelled. Then a couple of days later I got an email saying that unfortunately it was already in the shipping process but they would see what they could do. Then another day later gota “sorry” but couldn’t do anything and explained their return process. Upon receiving the packge I sent the required photos of the unopened package and another of the contents. I then got an email indicating that I had to return the package to their designated guality-control and returns warehouse inChina. Return was to be sent to “kungfubuy” no reference tothis being Pierre & Nicole. Funny enough, the last mile courier showed the parcel as having been shipped from a location in Mississauga Ont.

Extremely disappointing quality and customer service. The coat I received looks nothing like the product shown on their website. In their photos, it appears thick, opaque, structured and high quality. What I received is extremely thin, visibly transparent, poorly structured, and noticeably different in appearance, cut and length. I’m attaching photos so you can compare for yourself.

I contacted customer service and provided clear evidence. They first offered a 20% refund if I kept the coat. After I insisted that the issue was not simply “expectations” but that the item did not match what was advertised, they increased the offer to 50% if I kept it.

I then asked about returning the coat for a full refund, including the return address, shipping costs and whether they would provide a prepaid label. They never responded.

Very disappointing experience. I would not purchase from this store again.

NYC
Sent 3 emails for return procedures, no reply yet .
Tried to call but phone number always busy.
This taught me a lesson , I should’ve verified the company and reviews first .

Very deceptive. Buyers beware.

My experience with Pierre & Nicole has been extremely disappointing. The quality of the clothing I received was nothing like what was portrayed on their website. The item looked and felt significantly different from what I believed I was purchasing based on the photos and description.

What was even more frustrating was the return process. It was not clear to me when ordering that a return would require international shipping to China. My item was unworn, with the tags still attached and in its original bag and packaging, yet I was told my return was considered a “remorse purchase” and that I would be responsible for the international return shipping costs.

Rather than simply allowing me to return the item for a refund, I was repeatedly offered alternatives: keep the clothing and receive a partial refund, accept 50% back, or receive additional clothing at no charge.

To me, this feels like a return process designed to discourage customers from actually returning unwanted merchandise.

I would not purchase from Pierre & Nicole again. I strongly encourage potential buyers to understand exactly where their order is coming from, what the clothing quality may actually be like, and what they may be responsible for paying if they need to return something.

Based on my experience, I would not recommend this company.

Ordered fall jacket from what was said to be Canadian company.
It comes from China. The quality is disappointing too. The website shows a canvas material..it’s actually thin windbreaker silky material? It was over 100.00 and truthfully it should not have been more than $40.00.

I strongly recommend avoiding this company, especially if you are ordering something for an important event or if there is any chance you may need to return or exchange your purchase.

The website makes it sound like returns are easy and that you have 30 days to return your item. In reality, the process is anything but easy. I was asked to go through a long, complicated process involving multiple steps and to provide pictures of the items so they could supposedly evaluate whether there was any damage — even though the clothes had never been worn once.

I explained clearly that I had ordered the outfit for a wedding, but unfortunately the size did not fit. I would have been happy to order another size, but because I am travelling soon, there simply wasn’t enough time to wait for another shipment. I therefore asked to return the item and receive my refund so I could purchase a dress elsewhere in time.

And then… silence.

Despite explaining my situation and trying to resolve everything reasonably, I received no response for several days. It feels like the company makes the return process unnecessarily difficult rather than actually helping customers who need an accommodation or refund.

The quality was also very disappointing. The clothes arrived extremely wrinkled and stuffed into a plastic bag, and the quality felt very cheap compared with what was presented online.

The biggest issue, however, is the customer service. A company can have inexpensive products, but when something doesn’t fit, customers should be able to return it without having to jump through endless hoops — especially when the company advertises a 30-day return policy.

If you are ordering for a wedding, vacation, event, or anything time-sensitive, I would seriously think twice before ordering from this company. If you need a return, exchange, refund, or any kind of accommodation, be prepared for a frustrating and unnecessarily complicated process.

I regret ordering from this company and would not order from them again.

DO NOT BUY FROM THEM. Dropshipping scam. Ordered a product. Received something looking completely different than picture online. When i requested a return and refund/sent pictures of the item, they said it falls under their "customer regret/change of mind" they couldnt fully refund me - unless i sent the item back to CHINA. They are trying to pass as a canadian company. Aftwr some arguing about me reveiving a different dress than what i ordered, their final offer was a 50% refund and keep the item. The item was poor quality with no tags or even a packing slip. Stay away

I chose to order a dress from this company as their website states that they have a warehouse in Canada. Don’t be fooled, if they do have a warehouse in Canada (which I highly doubt) they do not accept returns there. Their “simple and transparent” return policy is ANYTHING but that. After back and forth emails explaining my concerns with the dress, they offered me a 30% return (approximately $21). If you want a full refund, you have to ship the dress back to their “designated returns and quality control warehouse” which is conveniently located in China.. oh, and you have to make that return at your own expense. Nice, right? DO NOT BUY FROM HERE! You’ll be disappointed with the quality, the fit of the dress, their horrible return policy and lastly their fake “we understand your frustration” AI generated email responses. Save yourself the hassle.

As many other buyers complained about their return and refund policy. They are absolutely right. Once you place an order there is no returning back. Basically your money is gone and you have to live with whatever you bought.
The company is based in China with French name a like. Beware and run away from it.

Do not fall for these. Biggest scam website. Poor-quality Temu-like products. Return and Refund is a nighmare even with a policy clearly stating that 30days return and refund is available.

Scammed! I purchased two jackets knowing there was the possibility of returning. I can't even zip one up it's so tight, so obviously I need to return it. To return it, you need to email them. I sent email to the email address on the website and received an "Address not found" reply.
I've tried several times, to no avail. They stole $100 from me. Unacceptable. And yes, as other reviewers mention, it shipped from China. The dishonesty is remarkable. I'm not sure what to do next.

The clothing is misrepresented in pictures. The quality is not good and overpriced for what it is.

Do not buy from Pierre and Nicole. They claim to fulfill and ship their products from a warehouse in Unionville, Ontario, but this is completely false.In reality, they are just a drop-shipping operation from China.The items take forever to arrive, and when they finally do, they are absolute poor quality trash. To make matters worse, their customer service is completely nonexistent when you try to get a refund or fix the issue. Save your money and stay away from this business

I bought a blazer that looked very nice on the website, but the quality is really bad. The fabric is cheap, you can see the seams, it does not fit and one of the sides was twisted.
The easy returns are not true, they asked for pictures and they said they will return 20% of the price paid...what scam.
Do not buy for them.

Firstly, it takes a very long time to get any reply from this company. They don't accept returns for full refund, in fact they give 20 percent refund of what you paid. They typically will consider exchange for another item or a different size. I will never order from this company again. Terrible customer service and they do not make the customer their priority. I am still waiting to get a refund.

Customer service did not email me back for three weeks. Sizing runs very small. Do not believe “Easy Returns”. You have to pay to return with a tracked shipment number or the best they will do is give you 30% back. AVOID ordering from this company.

Do Not order from this web site!
It is not Canadian . Products are sent directly from China and are of poor quality.
Shorts were advertised as linen and they are 100% polyester.

I purchased a dress that looks beautiful on their website. I am extremely dissatisfied with the quality and on the same day that I received the dress I sent an email informing I would like to return it for a full refund. I then received an email saying, "At Pierre & Nicole - Sainte-Adèle, we truly care about the environment and do our best to minimize our CO₂ footprint. For this reason, we generally try to avoid full returns whenever possible, as returning items creates additional shipping and environmental impact." I informed them that I would like a complete refund. Until this day I have not received any further replies to my numerous emails.