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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Pilot team is very helpful. I’ve been a customer for years and team has always supported and been there. Moiz from instagram helped fix my login issues and pause treatment while oversees which I’ve ap... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

i think the service from the staff is good but slow, However, i think the cost of treatment is far more expensive. for example I can ge the same treatment form MOSH for $50 per month less, plus the... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been using pilots prescription for about two months now. Before this I was always worried in the back of my mind that I wouldn’t be able to perform, my confidence was very low because of this.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Spent all the time entering the details to consider weight loss medication at an advertised cost of $249pm. Once in the medical meeting they advised that the cost and medication goes up every 4 weeks.... Toon meer

Bedrijfsgegevens

  1. Gemeenschappelijk gezondheidscentrum
  2. Medische kliniek
  3. Online voorschriftgeneesmiddelen verkoper
  4. Apotheek

Informatie afkomstig van verschillende externe bronnen

Pilot is a technology platform that helps Australian men take command of their physical and mental health by connecting them with trusted doctors and psychologists.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

856 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 78% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Misleading on Price

Spent all the time entering the details to consider weight loss medication at an advertised cost of $249pm. Once in the medical meeting they advised that the cost and medication goes up every 4 weeks. It would have been nice to have this information prior to make a more informed decision before wasting my time.

14 april 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

My experience

Pros

Medication is well priced.
the drs/nurses are good to talk to.
Medication arrives quickly

Negative

Medication gets sent out as you’re half way through it

10 april 2026
Review zonder uitnodiging
Logo Pilot

Antwoord van Pilot

Hi, thanks for taking the time to share this - really glad to hear the treatment has been well priced and the team easy to talk to, and great to know it's arriving quickly!

Appreciate the feedback on the timing of your next order, that's something we're always looking to improve. Feel free to reach out to us anytime if you need to adjust the timing of your next delivery.
All the best,
Moiz
Pilot Team

Beoordeeld met 4 van de 5 sterren

Pilot team is very helpful

Pilot team is very helpful. I’ve been a customer for years and team has always supported and been there. Moiz from instagram helped fix my login issues and pause treatment while oversees which I’ve appreciated. Product has not always worked but help me be confident most of the time.

15 januari 2026
Review zonder uitnodiging
Logo Pilot

Antwoord van Pilot

Hi, thank you so much for this, really appreciate you taking the time to leave a review after all these years.

Glad we've been able to support you along the way and get things sorted when needed. Great to hear the treatment has helped with confidence too. Always here if you need anything!

All the best,
Moiz
Pilot Team

Beoordeeld met 5 van de 5 sterren

Happy and comfortable

I was happy that I was able to reduce the frequency of repeats and thought the doctor I spoke with was well informed and very comfortable to talk to.

3 april 2026
Review zonder uitnodiging
Logo Pilot

Antwoord van Pilot

Hi Mark, really glad to hear the experience felt comfortable and that you were able to find a plan that works for you. That's exactly what we're here for!

All the best,
Moiz
Pilot Team

Beoordeeld met 1 van de 5 sterren

I had ordered a treatment plan…

I had ordered a treatment plan requesting on multiple occasions for the shampoo and conditioner you can add. I had asked several times losing count, asking the doctor and supports. On top of that, the support team are basically ignoring me, and I'm about to cancel the treatment plan, I'm losing more hair from the stress of dealing with this shit. On top of this, they didn't accept my HAIR50 code that would take 50% off. They also told me to get the shampoo and conditioner, I would have to complete my treatment plan for the availability of the shampoo and conditioner, only to do that and have nothing come up in terms of "extras." I'm actually disgusted by the preying on vulnerable victims being scammed.

6 april 2026
Review zonder uitnodiging
Logo Pilot

Antwoord van Pilot

Hi,

We are really sorry to hear how frustrated and upset you are.

We can completely understand why this situation has felt overwhelming, especially when you’ve been trying multiple times to get clarity and support. We are also very sorry that you feel you haven’t been properly heard, that’s not the experience we want for you at all.

We can see you’ve been trying to access the shampoo and conditioner add-ons, as well as use the HAIR50 discount code, and we understand how disappointing it is when something you were advised about doesn’t appear as expected. We are really sorry for the confusion this has caused and for the delay in getting this resolved for you.

To help fix this properly, we have escalated your case to our support team to review:

- The discount code and whether it can be applied or honoured in your case
- Your current treatment plan status and next steps, including cancellation if you still wish to proceed with that

You will receive a follow-up email shortly once this has been reviewed in detail, so we can make sure everything is properly resolved rather than going back and forth.

We are really sorry again for the stress this has caused you. We understand how personal and frustrating hair loss concerns can be, and we want to make sure we get this sorted for you properly.

Kind regards,
The Pilot Support Team

Beoordeeld met 5 van de 5 sterren

Street free

The experience has been efficient, simple and stress free.

5 april 2026
Review zonder uitnodiging
Logo Pilot

Antwoord van Pilot

Hi Glen, thanks for the review! Great to hear you're having a positive experience. Let us know if you ever have any questions.

Thanks,
Moiz
Pilot Team

Beoordeeld met 5 van de 5 sterren

Ultimate performance!

I have been using pilots prescription for about two months now. Before this I was always worried in the back of my mind that I wouldn’t be able to perform, my confidence was very low because of this. Which doesn’t help performance either. But now I have no issues and my wife is loving it too. I have a new found confidence and am enjoying life to the max. Thank you pilot

3 april 2026
Review zonder uitnodiging
Logo Pilot

Antwoord van Pilot

Hi Sean, this genuinely made our day - thank you so much for sharing this. Confidence makes such a difference and we're so glad you've found it again. Sounds like everyone's winning! 😊

All the best,
Moiz - Pilot Team

Beoordeeld met 5 van de 5 sterren

Good times

Basically it works. The whole process was great and the stuff actually works, the partner loves it, I love it, I have more confidence in the bedroom and anywhere else. Would recommend

3 april 2026
Review zonder uitnodiging
Logo Pilot

Antwoord van Pilot

Hi David, love to hear it - happy days all round! Thanks so much for the recommendation. Feel free to reach out to us if you ever need any support.

All the best,
Moiz - Pilot Team

Beoordeeld met 5 van de 5 sterren

Very professional and helpful

Very professional and helpful

26 maart 2026
Review zonder uitnodiging
Logo Pilot

Antwoord van Pilot

Thanks for the 5 stars Amin, great to hear that. Feel free to reach out to us if you ever need any support!

All the best,
Moiz
Pilot Team

Beoordeeld met 5 van de 5 sterren

Very expensive compared to others

i think the service from the staff is good but slow, However, i think the cost of treatment is far more expensive. for example I can ge the same treatment form MOSH for $50 per month less, plus they also give some introductory offers. I am considering switching to save at least $600 per year.

24 maart 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

6 weeks in and I’m enjoying success🥳

I’m enjoying incremental success on the Pilot Programme. Averaging a healthy .25kg loss per week. So far, communication is relatively easy and my concerns are addressed swiftly and satisfactorily🙂

23 maart 2026
Review zonder uitnodiging
Logo Pilot

Antwoord van Pilot

Hi, thanks so much for sharing this, 0.25kg a week is exactly the kind of steady, sustainable progress that adds up! Really glad to hear the communication has been smooth and your concerns are being looked after. Keep it up, you're doing great.

All the best, Moiz | Pilot Team

Beoordeeld met 5 van de 5 sterren

I had a really positive experience with…

I had a really positive experience with Pilot for help with erection issues. The whole process was very straightforward, discreet, and professional from start to finish. I appreciated how confidential everything felt, which made it much easier to seek help without any discomfort.

The information provided was clear and helpful, and the support team was responsive and understanding. It’s a great option if you’re looking for a convenient and private way to manage your health.

Highly recommend for anyone wanting a simple, respectful, and confidential service.

16 maart 2026
Review zonder uitnodiging
Logo Pilot

Antwoord van Pilot

Hi Craig, thank you so much for this, really glad to hear the experience felt straightforward and discreet from start to finish. That's exactly what we're here for. Thanks for the kind words and for trusting Pilot.

All the best,
Moiz
Pilot Team

Beoordeeld met 5 van de 5 sterren

The team has always been very helpful…

The team has always been very helpful and respectful. Very happy with the service provided.

16 maart 2026
Review zonder uitnodiging
Logo Pilot

Antwoord van Pilot

Hi Mick, thank you so much, really appreciate you taking the time to share this. Glad we've been able to look after you!

All the best,
Moiz
Pilot Team

Beoordeeld met 1 van de 5 sterren

You shipped my parcel to the wrong…

You shipped my parcel to the wrong address. I had to follow up and raise it to your attention at which time you said you would contact me back within 24 hours with some kind of resolution…. It’s been 3 days and I still have not heard back from you despite more follow ups on my part. But you sure were quick to take my money! Let me tell you what I would have expected as a customer: Immediately despatch a replacement parcel whilst you work behind the scenes to have the wrongly sent parcel returned to your facility! I will be canceling this service as soon as refund or shipment is sorted and will make it a point to dissuade anyone I know from using Pilot.

12 maart 2026
Review zonder uitnodiging
Logo Pilot

Antwoord van Pilot

Hi Duncan,

We’re really sorry to hear about your experience. We completely understand how frustrating and disappointing this must be, especially after needing to follow up multiple times without receiving a response.

This is not the level of service we aim to provide, and we sincerely apologise for both the error and the delay in getting back to you.

We understand how concerning it is that your parcel was sent to the wrong address, and you’re absolutely right to expect a prompt resolution. We also hear your frustration around the lack of communication, particularly after being advised you would receive an update within 24 hours.

We truly regret the experience you’ve had and appreciate you bringing this to our attention so we can make things right.

Kind regards,
The Pilot Support Team

Beoordeeld met 1 van de 5 sterren

After I had a bad experience with pilot

After I had a bad experience with pilot, I had written a review via trust pilot and they had responded advicing me they will give me a call and will process for refund. They havent refunded and called me at all and its been a while.

13 maart 2026
Review zonder uitnodiging

Dit is Trustpilot

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