Pinecone research Reviews 311

This survey website should be taken down! No longer the reliable site it used to be, surveys close as soon as you click on them, even if they've only just come through, or you end up completing the survey - as I did a few weeks ago - reaching the end where it said 'thank you for completing the survey' only to then be shown a page where it said 'you
don't qualify.' Also the questions are often really weird, I got asked if I had travelled in a submarine lately. Are the people who run the survey on something? This website is DISGUSTING, they've ruined what used to be a great site. If I ever reach 1000 points - yeah right - I'm off, along with no doubt, many many other people! Pathetic.

Really awful setup
Regular experience = receive invitation to a survey. Spend up to 30 minutes answering questions, then told you don't qualify.
Pity I can't give zero stars for them.

Wow. You used to get 400 points for a survey. Then it dropped to 300.

Now, it’s 75 points for wasting half an hour of your life on a survey.

It’s time the packed up and went home.

I've been with Pinecone for years , always prompt payers and regular surveys, since new website I'm screened out all the time or complete the survey then told at the end not a match, to top it all you now need 1000 points, no thanks, AVOID

Man beantwortet 20-30 Minuten eine Umfrage, klickt auf "Absenden" und dann heißt es auf einmal "Studie geschlossen" und man bekommt keinerlei Vergütung. Ich bearbeite seit mehreren Jahren Umfragen bei diesem Panel aber wenn mal etwas schief läuft, was in letzter Zeit immer häufiger vorkommt, kann man es vergessen, eine Lösung mit dem Kundenservice zu finden. Man bekommt nur Textbausteine, die absolut gar nichts mit dem Problem zu tun haben und es wird überhaupt nicht auf einen eingegangen. 15€ (enstprechend 5 Umfragen á 20-30 Minuten), die mir zustehen, weil die Umfragen ordnungsgemäß beantwortet wurden, wurden mir auch auf mehrere Nachfragen nicht gutgeschrieben. Lasst besser die Finger von diesem Panel!

Been with this site for years, really not worth it anymore.
Since the update, majority of surveys are closed after only a few hours and if you are lucky enough to get into one it bins you out right at the end so you don't receive any compensation for your answers.

Used to love doing the surveys but since the change I haven't managed to complete one - always screened out even after answering many questions like many others on here.

I currently have 730 points, earned by working on previous surveys, but can't redeem them as they've upped the minimum claim limit to 1,000. How can this be fair? I've earned those points!! I did email the customer care but got a pro forma email saying how to redeem points; emailed back but no reply as yet.

Anyone know where we can complain to? If we all file our legitimate grievances maybe they'll have to do something.

Looking at all of the recent reviews, I don't think there's much I can add apart from yeah - I've been a member since 2019 and it really has changed for the worst. The latest changes which they trumpeted as being wonderful are absolutely terrible. The surveys may be more regular, but they pay less, take longer and constantly re direct you if you don't tick all of the (mainly difficult to see) boxes. I've immediately unsubscribed. Received a very brief email back without any questions why, sad to see this happen.

As people say it used to be good, Now a waste of time, Removed a lot of my points i had saved ,about £70 with no warning & just replied it was in there terms,It never used to happen. Now the points are rubbish,was offered a 20minute survey for 25 point & out of interest started doing it,10 minutes in i don't qualify this has happend 3 time,Also click email for surveys & full,Avoid

What on earth happened? This used to be the survey organisation that you were lucky if you were invited to. Surveys were regular, if sparse at times but they paid fairly for your time at £3 and were interesting. Now, after the 'changes' I will close my account because I don't need to work for such small amounts, or for nothing if screened out. I feel disappointed really.

This site was good, I wouldn't get many surveys but I was informed really early on in the survey if I wasn't eligible for it. Now I spend 20 minutes filling it out, they get the information they want and then tell me I'm not eligible and don't pay me. Absolutely disgraceful behaviour, pinecone used to be the pinnacle of survey taking, you had to be invited, now it's no better than the rest of them.
It's such a shame, I actually enjoyed doing their surveys but I think I'll be closing my account.

Hey I write from Germany and after many years with this panel I will say bye bye !!!
After the update, new website few days ago, it*s waste of time+ PAYPAL IS GONE.. you will get from now only vouchers ... no more cash opportunity. I am very disappointed and when I read the comments in the last days here so I am not alone.
The changing is waste of time, no quality like before where you get always 300 points. Now you must collect much more points 1000 that you receive the goal for nothing. Pinecone you made a BIG mistake with the new style etc. I say many people will leave this panel incl me. Lost also points they didn*t give me few days before the new look + many members have now no chance to change their points for Paypal because Pinecone didn't mentioned anything that they will delete Paypal option, this is not ok and fair. So my advice, look for another panel ...

been with them for 6 years and company removed the app and promised a brand new amazing experience through their new website . that was a lie. they increased the minimum cash out for rewards. reduced the amount of rewards and use a website for the rewards which are just as crappy as they are. survey get emailed to you and within a minute are magically full. surveys cut out in the middle or you don't get points for rewards and their support talk to you like something off their shoe. avoid this website at all costs

Useless site. I am still waiting to redeem my first set of points despite having completed several surveys. I discovered that 100 of my points had expired of which I was unaware. Recently I have been unable to access surveys despite responding quickly to e mail alert, and the customer service is hopeless. I have spent 10 mins completing what I thought was the actual survey only to be then kicked out as not eligible. Once (if ever) I manage to get to 1000 points and redeem a reward, I shall be leaving this as not worth the bother. I used to do face to face market research which paid much better

I have been a member of this panel for over 15 years and they used to be brilliant, paying out a nice £3.00 per survey and the ability to cash out at that amount almost instantly for PayPal. Now……. Since they have “updated and improved” the website, it’s gone to the dogs! Even the dogs wouldn’t want it. No more £3.00 surveys, lucky if you get offered a quid and surveys have all but dried up and if you get sent one you never qualify for it anymore, when it used to be a sure thing! You can’t cash out at £3. Now you need £10 and no more PayPal! If I ever reach the £10 cash out I will resign! Forget help with customer service as they don’t care about you! Please don’t waste your time joining what was once “THE” panel to join! Horrendously bad!

It used to be OK ( £3 for a few minutes of my time) but since the recent website 'improvements', it's pointless. Every survey I take, even after spending a few minutes answering their questions, it then says I'm not suitable or the survey is full or closed!? So I've been spending a similar amount of time and being rewarded with absolutely nothing. There are so many reviews stating similar and I find it shocking and deceitful that a company would treat loyal users of several years in this way. It's clear from this that they are now just data harvesting.

Same here. Been loyal to this for years. Good while it lasted. Won’t be bothering anymore. Quite literally pointless!!

As others have stated, used to be fine, now appalling. About a year ago, I noticed that I wasn't qualifying for any surveys, or that the quota was allegedly full even though I had clicked through from the email as soon as it had arrived. As a consequence, my points expired (didn't know this was a thing) and I had to email them, pointing out the above and they agreed to reinstate the points as a "goodwill" gesture. I told them several times that it was unusual for me not to qualify for anything for over a year but just got the insipid nonsense in response that others have reported. Bear in mind I'd usually get maybe one a month, so no huge loss to me. Now it's happening again, I've emailed, got the patronising suggestions about clearing cookies etc, and then some rubbish about full quotas (I waited to contact them until I had clicked through 2 MINUTES after the email arrived). What now makes me suspicious is that I can't believe their clients are not aware of this or happy with it - so how are they still going??

I used to complete surveys regularly and had only a few issues with he website being buggy but since the update it has had me fully complete surveys, submit then and then told me I'm not eligible and refuse to give points. Their customer service has been useless, the response from Karen Scott was dismissive and ignorant. It's really gone downhill and not worth doing anymore.

Null Sterne wären realistisch.
Man darf schön zeitraubende Umfragen beantworten, für die es mittlerweile nur noch 3€ statt 5€ als Punktegutschriften gibt.
Beim Einlösen der Punkte in Sachwerte funktioniert dann auf einmal nichts mehr. Bestellungen zum Einlösen der Punkte hängen irgendwo fest. Man erhält weder die Punktegutschrift zurück, noch den gewandelten Sachwert. So etwas nenne ich Abzocke meiner wertvollen Zeit.
Der Kundenservice hüllt sich in Schweigen antwortet nicht.