Pinkcolada Reviews 247

5 (!) months have passed and no bikini.
Despite that the custumer service wants you to believe that it is all going to be ok.
They have simply stolen 200$ from me and refuse to return them.
Worst shopping experience ever.
Do not buy!

I ordered a bikini bottom and a set at the beginning of May for a trip to Italy. I was told the set was on preorder even though it did not say this on the site OR at the time of ordering. I then requested a refund and was told that it had been shipped. Got back from Italy 7 weeks later still no item. It's the end of July still no item, no refund and they keep saying the item is shipped and sending me the tracking number for the first order. This is a SCAM company and I doubt that they are an Australian company at all there isn't a number to call.

DO NOT order from this company. They scam their customers. They don't tell you everything is "backordered" until after you submit your order and ignore all requests to cancel/ return. I tried to cancel my order THREE TIMES and each time they completely ignored my request and kept promising to expedite it (with no proof). They eventually stopped responding entirely until the day my item arrived. I don't understand how a company like this stays in business but absolutely no respect towards them for shady business practices.

Shipping took several months. They have taken the money a month ago. They keep saying that it has been send, but they refuse to send any shipping details as proof. Now that I have finally received them, it is very nice quality bikini though

Not trusted. They take your money and never send you the bikinis. Scam!

DO NOT USE THIS COMPANY! They engage in unfair consumer practices. They trick customers into purchasing items they don’t have in stock. They then claim a bunch of random letters and numbers should indicate to customers that it’s a pre-order item, and then they will refuse to refund your purchase, and ship items knowing you are no longer in the country. Not having items in stock has happened now on two separate occasions a year apart so this is a pattern of behaviour for this company. Avoid them!

This company is a scam! Received an mail about a product that was back in stock and ordered it. When I didn’t hear anything for weeks I contacted the company and received a response from Marvie who promised that I would receive my order within 2-3 weeks. It’s been 8 now and there’s still no sight of it nor a refund.

Not sure about all reviews about Marvie's customer service. In my case, so far, she/he only has sent(twice) the same copy/paste answer.
Three weeks and only one item is ready to be shipped, but everytime I take a look, nothing has changed.
If is not a scam, they should warn people on the main page about dalays, etc.

The item I purchased was on back-order, which I had no warning of until weeks after I purchased it. Customer service said they would mark it “urgent” so that is would ship right away, that didn’t happen. I wouldn’t buy from Pink Colada unless you’re willing to wait a month or more for the arrival.

NOT A SERIOUS BUSINESS!
The company is dishonest on their website, does not take responsibility for their mistakes, does not take action on informing their customers and doesn’t hesitate to charge the money - even if they can’t deliver the project. I’ve ordered a bikini online. On the website it said that the bikini would be shipped within 2-3 days. The company charged the money immediately but never sent my order. When I didn’t hear anything for two weeks I contacted the company myself. Marvie wrote that the order wasn’t in stock even though it said so on the website but that they might be able to send it within the next month. I explained how I am moving across the country in 3 weeks and therefore won’t be able to receive the packages by that time. Therefore, I wish to cancel my order. The company denies to do this and instead offers to add a free item to my order - clearly this is of no use to me as I will not be able to receive any of the items with this delay.

Marvie was very helpful and supportive. She was always on top of the issue and gave her best to solve it, amazing customer service.

It’s hard to find good customer service people like Marvie anymore. She was an absolute pleasure to work with and was extremely helpful! The suit is beautiful and I’m excited to wear it, but 5 STARS GOES TO MARVIE! ✨

Marvie was so nice and so helpful. I couldn’t find my order and she inmediatly handeled it and help me find my order.
Really great customer support. Thanks a lot to the Pink Colada Team💗

Marvie was great to deal with and provided second to none customer service. Marvie made sure my issues were resolved as quickly as possible and I was happy with the changes that needed to be made. Thanks Marvie.

Marvie was so helpful when my package did not arrive. Customer service great. Thank you Marvie

Great customer service from Marvie, quick response and a real person! Products arrived and happy with the quality. I sized up, the bottoms fit great, top maybe a little big but would rather that than too small.

great quality, I have many pairs! A one off was sent a faulty item, was sent new and voucher, great customer service. Highly recommend

Had an amazing experience dealing with Marvie who supported me with a concern! Very supportive and super friendly and urgent in offering helping so thank you so much for this!

Excellent customer service! They replied my emails ASAP, and gave me real updates of my order. Thank you.

Excellent customer service. My order was internacional and it had a delay, and as soon that I got on contact with the customer service they resolve all the problems. I’ve love the fit and quality of the bikini.