Pinks Insulation & Drylining Ltd Reviews 

45
•
TrustScore 4 uit 5

4,0

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Beoordeeld met 1 van de 5 sterren

Extremely poor service, prices change in the space of a day, ordered let me down with delivery when work was booked. Unreliable.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordered Tuesday, Delivered Thursday! Requested ETA & told Thursday confirmed Wednesday between 10.00 & 12.00. Received call from driver 45 mins from drop off as requested. Turned up at 10.45 great... Toon meer

Beoordeeld met 5 van de 5 sterren

Second time I've used Pinks Insulation. Both times they've been great. Much cheaper than alternative suppliers. Quick delivery (2-3 days), pleasant delivery driver, good/quick communication and good p... Toon meer

Beoordeeld met 5 van de 5 sterren

Needed insulation fast for a new build. I e mailed Pink on a Sunday morning and within the hour Katy had confirmed they had stock that they could deliver within 2 days on a small vehicle to meet diffi... Toon meer


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4,0

Goed

TrustScore 4 uit 5

45 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(45)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

All round brilliant !

Amazing customer service and amazing delivery time!
Ordered on Monday and it came on Wednesday with everything being perfect. Will definitely be ordering again in the near future, thanks again to the pinks team.

11 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordered Tuesday Delivered Thursday.

Ordered Tuesday, Delivered Thursday!
Requested ETA & told Thursday confirmed Wednesday between 10.00 & 12.00. Received call from driver 45 mins from drop off as requested. Turned up at 10.45 great driver offloaded with truck forklift onto pavement. Gone in 10 mins!
Fantastic service great Prices!
Congratulations Pinks !

21 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First class service

Enquired about some Kingspan phenolic insulation late Friday afternoon and got reply from Katy straight away. Delivered on time as promised early the next week and the driver was really helpful and friendly. The service has been first class and a good price too. Will be back with further orders in due course.

20 november 2024
Beoordeeld met 5 van de 5 sterren

Amazing company and service

First class company and service. Ordered some insulated plasterboards and I put in the wrong delivery date, emailed Katy and got a rapid response saying delivery date changed to when I needed.
Products arrived on time and dropped off where I wanted them .
I couldn't of wished for a better service. Well done,would definitely recommend pinks insulation & Dry lining Ltd.

1 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A trustworthy and reliable company

A trustworthy and reliable company. Sources great products, at competative prices, and delivers in no time. Super helpful customer support and drivers - went beyond and above to make this exprience worth exceptional.

1 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A fantastic company

I would highly recommend this company. Great friendly service. I needed help with the measurements and they helped me and delivered the next morning and the price was just brilliant. I will definitely be using them again. Great service.

29 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service. Gave me a date for delivery which I changed for another date, no problem. Good quality items and cheapest I could find. Thank you

2 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No customer service

After making the payment, they completely lost interest in providing any further service. I received the order from another company, as they likely don’t have the stock. In my case, they tried to deliver a different type of plasterboard that was half the price. I refused to accept it, and the next day they brought the correct order, but one of the boards was broken along its entire length and unusable. I tried reaching out to them, but they no longer answer the phone.
And one more thing, the driver left his trash near the gate of my property. This behavior is unacceptable and shows a lack of respect towards customers.
P.S. After posting my review, I was contacted by the seller, and I was offered money to change my recommendation. Again, they did not answer my calls and only sent me messages, despite my repeated attempts to reach them, asking them to call me back.
P.S.2.
I am forced to edit my review once again as I am being accused of making false statements. I unloaded the plasterboard by hand with the driver because it was not delivered with a crane truck, and the packaging was left on his truck. After I closed the gate, he threw the packaging on the ground. Since the gate is at the back and far away, I didn't notice this until a neighbor knocked on my door to warn me. I sent an email to the supplier with a photo of the incident.
The ordered plasterboard was Moisture and I received normal so it wasn't a brand but a quality, usage and price difference. No false allegations here
Normal plasterboard £10,30
Moisture plasterboard £16,50

28 september 2024
Review zonder uitnodiging
Logo Pinks Insulation & Drylining Ltd

Antwoord van Pinks Insulation & Drylining Ltd

*EDIT*
Hi Marius, we appreciate the time you have taken to review us although would like to reply as this is not all correct.
We pride ourself on our customer service before, during and after the process of any order. Our landline is down currently due to our move of premises, it does state this boldly on our website that you would need to contact our mobile or email address.
You placed the order on the 17th September and it was delivered on the 19th September. There is a tickbox at the checkout which you have to manually select stating you are happy with alternative brands if the ones you have ordered are not stocked, you ticked this option.
We use more than one supplier and it’s usually the one who can get it out the fastest to our customers, although we always request the exact products ordered, an alternative is sometimes sent, which it was in this instance. The plasterboard you received is not half price, it is the same price thus just a different brand.
You contacted us after delivery to advise you were not happy so the specific products you ordered were sent. You ordered 15 of them and 14 of them were in perfect tact, unfortunately boards sometimes get chipped whilst being unloaded which must’ve happened to the 1 board. You sent us a text message stating you needed to speak to us about your order and we replied asking for your order number, you did not reply and still have not replied to this day for this to be rectified, whether it be a swap or a credit for this 1 board.
I appreciate this situation has been a little frustrating but we try our best and are disheartened with your 1 star review when there’s been such a lack of communication from your end for us to rectify your concerns.

You’ve now edited your review and are quite clearly making false allegations now about rubbish being left, this is such a shame. We have contacted you since offering you money, to offer you a credit on the boards, as this was one of our resolutions which you chose to ignore when we reached out. We have also not received any photo evidence of your damages so were trusting this was true without any proof to get it rectified quickly.
If you wish to resolve this sufficiently please respond to our attempts to reach out.

Beoordeeld met 5 van de 5 sterren

Matt at Pinks insulations kept me well…

Matt at Pinks insulations kept me well informed about my order.
Although he couldn’t arrange delivery to our area for the small order that we had, he arranged for us to collect from our nearest supplier.
Very helpful service!

19 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Would recommend these guys anytime

Needed some insulated boards at a great price. Found Pinks and the price was right; even with delivery. I mentioned in remarks that I needed them on a specific date, as I needed to install in time for other trades coming in, and couldn't receive them earlier. I got email confirmation from Katy that they would deliver when required, which was a weight off my mind. Sure enough, the boards arrived on time today as promised. The driver was a great guy. Went the extra mile and used the on board Moffett to get the boards closer than I thought possible, saved me over an hour unloading time. I would recommend these guys anytime. Well done and thank you.

27 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service

This is the second time I've ordered from Pinks and both times were excellent. Great price, super fast delivery and Katy (who I delt with both times) answered my queries quickly and went above and beyond. Thanks again Katy!

7 maart 2024
Review zonder uitnodiging

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