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Beoordeeld met 1 van de 5 sterren

Avoid these scammers. They closed my account, took my money and banned me for life because what i can only assume is me not placing a bet for a couple of months. I've tried emailing support and they r... Toon meer

Beoordeeld met 1 van de 5 sterren

I have on multiple occasions told them that they offer odds on games which dont take place in Finnish League playoffs (ice hockey) and they have not corrected this. Their customer services has become... Toon meer

Beoordeeld met 1 van de 5 sterren

I am a regular VIP client on this platform with an annual turnover of $1.5 million. I make all my deposits using cryptocurrency.About 10 times now, I have faced a severe issue: Pinnacle provided fraud... Toon meer

Beoordeeld met 1 van de 5 sterren

Horrible site and owners. Requires you to win x3 your deposit to be able to even withdraw - as if you use some kind of bonus on a slots casino. Accidental double deposit because there's no signs of yo... Toon meer

Bedrijfsgegevens

  1. Online casino/bookmaker
  2. ook in
  3. Bookmaker
  4. Casino
  5. Gokdienst
  6. Online sportwedkantoor

Over Pinnacle

Informatie afkomstig van verschillende externe bronnen

Pinnacle knows what it takes to win in sports betting, and gives you everything you need to succeed. It provides a level playing field for bettors, you can bet more and win more, all with the peace of mind that your account won’t be restricted or closed if you win. Pinnacle is the mark of success in betting, the bookmaker of choice for those that want to win.
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1,6

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TrustScore 1.5 uit 5

267 reviews

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1,6

Alle reviews

(267)

19 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Best company nowadays!

Best betting company worldwide!Never limited winning players,Quite good limits per bet and the most important nowadays with many scam companies out there this company is reliable at all!!Highly reccomended!
Ps.Only thing that you can improve is the limits betting at some leagues and make the platform quicker because many times running too slow

10 november 2020
Beoordeeld met 4 van de 5 sterren

Pinnacle review

For esports:
pros:
-BEST odds, 80% of the time+
-games get put up very quickly.
-near largest selection of esports games and matches, even lower tiered games/matches.
-decent live betting odds and options
-dont get limited
-high maxes for main big official games and leagues

cons:
-no cashout
-cant cancel a bet
-no live chat
-deposit/withdraw more annoying and has fee than b365
-no phone app
-UI clunky and often times infuriating to use, especially live betting page for each game. live odds often annoying to know if locked or not. often shows not locked but its actually locked.

10 november 2020
Beoordeeld met 5 van de 5 sterren

Best bookmaker in the market

Pinnacle is one of the few bookies where I don't have to worry about my bets being limited. That's a huge differentiator compared with the other bookies.
Of course, improvements can be done at the interface but this matters less, my main focus is having good margins and not worrying about being limited.

7 november 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Pinnacle stolen

Hello, it's been a month since I have € 250 blocked on my pinnacle account I can neither play nor withdraw from the base I have credited my account to play once I have credited it pinnnacle blocks my account asking me to verify my identity by making a selfie something I do but with each selfie sent I am told that is not correct I made almost 15 selfies with different positions but always the same answer money always blocked help me.

2 november 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My money disappeared for over 48 hours

My money disappeared for over 48 hours. No explanation. Which cost me not being able to make 3 winning bets ($300). Then you have me my money back (again with no explanation on why it went missing) and only offer me a $10 frickin credit. Worst customer service I have ever encountered

26 oktober 2020
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Antwoord van Pinnacle

Hi Mackenzie,

I am sorry to hear you had such a frustrating experience. We have looked into your issue - you can expect an email from our customer service team shortly.

Thank you for your patience,
The Pinnacle Team

Beoordeeld met 1 van de 5 sterren

Are the customer support 3 years old?

The customer support is pretty fast at answering your questions but they probably only understand 1% of what you need help with even if you write extremely carefully and repeat exacly what you need help with. Which results in no solution to your question at all. It's like a third year old child reads the question and just smacks his head on the keyboard thinking he gave you an answer. I'm currently waiting for the fourth email from the support.

26 oktober 2020
Review zonder uitnodiging
Logo Pinnacle

Antwoord van Pinnacle

Hi Craftylemon,

We're sorry to hear you are having a frustrating experience, and thank you for your patience so far. Your feedback is very useful, and we will take this to see how we can improve our email support.

We would like to help you get the issue resolved, if you could please contact us at customerservice@pinnacle.com, and make sure to include your Client ID and “Trustpilot” in the email subject line.

Thank you,
The Pinnacle Team

Beoordeeld met 5 van de 5 sterren

Круто

Круто отлично все нравится

26 oktober 2020
Logo Pinnacle

Antwoord van Pinnacle

Уважаемый Zhumagali,

Благодарим за ваш отзыв! Мы рады узнать, что вам нравится наш сайт.

С уважением,
Команда Pinnacle

Beoordeeld met 5 van de 5 sterren

Best in the business

My name is Moe and I moved to pinnacle from bet365 because they (bet365) limited my account to 60 dollar bets since I won nearly 40K in a 2 month span. My brother recommended pinnacle. I can’t tell you how happy I am with the service. They won’t turn you away for winning, the deposits are easy, the withdrawals are quick, the service is tremendous, and I haven’t even mentioned the odds yet! Best odds in the business. I will never bet with another book. This is a winner friendly company. Too many perks to list, but you won’t be disappointed.

26 oktober 2020
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Antwoord van Pinnacle

Hi Moe,

Thank you so much for your feedback! We're thrilled to know you are enjoying your time with us.

Thanks,
The Pinnacle Team

Beoordeeld met 5 van de 5 sterren

The GOAT of sports books…

The GOAT of sports books biggest limits reduced juice and no banning of punters, only complaint I have is that they should start offering UFC livebetting on all cards ;)

26 oktober 2020
Review zonder uitnodiging
Logo Pinnacle

Antwoord van Pinnacle

Hi Lewis,

Thank you for your review, it's always great to hear from happy customers! I will pass on your recommendation for more live UFC odds to the appropriate team.

Thank you,
The Pinnacle Team

Beoordeeld met 1 van de 5 sterren

Tried to join Pinnacle

Tried to join Pinnacle. I provided the required documents but kept getting a generic email back saying that the documentation that i submitted was declined. I resent the ID (drivers licence) and Utility Bill and followed the very detailed instructions that Pinnacle has but to no avail. Kept getting declined.

I tried to get them to be specific as the reason i was getting declined but kept getting the same generic answer back "Decline due to one of the following reasons..."

Around my fifth attempt, someone replied back that i was being declined due to the fact that i sent a copy of a Utility bill in someone else's name. "The Utility Bill has 2 names on it" i tried to explain one last time. "My wife's name and mine". I got the same reply from a different person.
So gave up and joined Bet365 and PartyPoker sportsbook. Sent the same documents and was approved at both places on my first attempt.

20 oktober 2020
Review zonder uitnodiging
Logo Pinnacle

Antwoord van Pinnacle

Hi Roch,

Thank you for alerting us - we're sorry to hear you had such a frustrating experience with the verification process. We are working to improve this system, and have taken your feedback in making additional improvements.

We would like to help you get verified asap. Please contact us at customerservice@pinnacle.com, and make sure to include your Client ID and “Trustpilot” in the email subject line.

Thank you,
The Pinnacle Team

Beoordeeld met 5 van de 5 sterren

You rock guys

You rock guys. Period.

19 oktober 2020
Logo Pinnacle

Antwoord van Pinnacle

Thank you T.T. we really appreciate it!

The Pinnacle Team

Beoordeeld met 3 van de 5 sterren

Wish you could parlay with props...

Wish you could parlay with props.... more live betting

19 oktober 2020
Logo Pinnacle

Antwoord van Pinnacle

Hi Al,

Thank you for your feedback. I will make sure your wish is passed on to the proper team to see what is possible.

Thank you,
The Pinnacle Team

Beoordeeld met 2 van de 5 sterren

Very good odds but they do not offer a…

Very good odds but they do not offer a cash out feature and their live betting is very poor. With the exception of soccer they don't offer live score updates which makes in play betting virtually impossible. Would really only bet futures markets on this site.

19 oktober 2020
Logo Pinnacle

Antwoord van Pinnacle

Hi Tim,

Thank you for your review. We are always looking for ways to improve the experience, and this is great feedback. I will make sure to pass this on to the team.

Thank you,
The Pinnacle Team

Beoordeeld met 1 van de 5 sterren

The 3x rollover betting is absolutely…

The 3x rollover betting is absolutely ridiculous and shady AF. It’s one thing if they give you a free bonus but if it’s your own money than I should have a right to deposit/ withdrawal at my own leisure.. especially during these times.

18 oktober 2020
Review zonder uitnodiging
Logo Pinnacle

Antwoord van Pinnacle

Hi Lisa,

Thank you for your feedback.

When you deposit we do require that prior to withdrawal you roll over the deposit amount a set number of time. We do this for 2 reasons: 1) industry regulations require a minimum 1x roll over due to AML (Anti-Money Laundering) and 2) the 3x rollover is how we strike a fair balance between Pinnacle absorbing the withdrawal processing fees and not passing that on to you.

We do our best to ensure customers are aware of this prior to making a deposit by alerting you both within our T&Cs and also on the deposit page prior to you making your deposit.

You may opt for the 1x minimum rollover, although this will incur extra withdrawal fees. If you require further assistance, please contact us at customerservice@pinnacle.com, with your Client ID and referencing TrustPilot in your email, so we can assist you.


Thank you,
Pinnacle

Beoordeeld met 5 van de 5 sterren
Logo Pinnacle

Antwoord van Pinnacle

Hi Edward,

Thank you for your note! Our customer service team works very hard, and it is always very nice to hear this.

Thank you,
The Pinnacle Team

Beoordeeld met 2 van de 5 sterren

Slow verification

As a new customer I had enjoyed my first week playing however my account was abruptly disabled (as I was making a play) and when I inquired I was told my account needed to be verified. Wasn’t happy but understood and provided all of the required documents in total I have now sent 4 documents but still disabled going on 2 days. I joined to play not wait the process to verify is just too long needs improvement.

26 september 2020
Review zonder uitnodiging
Logo Pinnacle

Antwoord van Pinnacle

Hi EM,

Thank you for alerting us - we're sorry to hear you are experiencing difficulties with verification. Please contact us at customerservice@pinnacle.com so we can help you out. Please make sure to include your Client ID and “Trustpilot” in the email subject line.

Thank you,
The Pinnacle Team

Beoordeeld met 4 van de 5 sterren

high odds

I found pinnacle the best bookmaker on high odds. But need to improves on live betting section.

23 september 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Web-site working terrible when i need to place bets quick, place bets on maps in esports

Web-site working terrible when i need to place bets on-fly, for example bets on maps in esports, it can go offline for no reason few minutes before start, and then it can go back online again. Also for no reason , its laggy and slow in refreshing odds numbers, so i have to refresh page again and again, and in the end it can go totally offline ..... It gives so much pain to try and place bet when i want to.

23 september 2020
Review zonder uitnodiging
Logo Pinnacle

Antwoord van Pinnacle

Hi Karina,

Thank you for the review. I am sorry to hear that your experience has not been a positive one. We will look into these issues as we aim to continually improve for our players.

Thank you,
Pinnacle

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