Pioneer DJ Reviews 

The quality of your products has been constantly going down in the last years, rekordbox is unstable as hell or you need a super computer just to run it properly.

Besides all of this, you are charging your customers more and more money for any little thing you can come up with.

Thanks, but no thanks!

Denon DJ here I come.

rekordbox 6.0.2 is flawless, as if I was still on rekordbox 5.8 ! Hardware unlocked with my beauty of all controllers, past & present, DDJ-1000 (22 months old).

Worst company ever!!!

Support takes ages to answer, subscription to use some very basic functions and not to mention that rekordbox 6 is full of issues and literally eating up your CPU.

The list could go on, but I honestly don't want to waste too much time giving you any feedback.

All you want is more money, more money, more money...GREEDY and ARROGANT as many people from the industry describe you!!!

Well...at least I made the smart choice and moved my money to Denon DJ. At least they do not expect you to pay thousands of pounds for the flagship and then you still need to pay for a subscription???!!! What a JOKE of a company.

I mentioned a while ago on your page that you should have a review section, so you can actually see what your customers think about your company...Well this is even better...

I will share this link around now and see how many people feel the same way...Maybe you have your very loyal customers that would pay for anything, but not me, no no. Thank you, bye bye

This is a message to the whole Pioneer brand.
Your the best, good services, perfect Dj setups.
After my whole cdj 900 & djm 900 NXS set was stolen at an age of 20:(
I buyed over a lot of time the cdj 2000's (old ones) and the new DJM-750 MK2 because quality comes with a price. And to give me almost the same feeling as my set before.
Thanks for being there. Now gonna spare some money.. :-) :-)

After doing extensive research, I decided to purchase a DJ-200 controller to start a hobby of DJing. Pioneer is a well-known name and a leader in the DJing world.

My next decision was where to purchase. I chose to purchase this from Pioneer DJ, Inc. directly, rather than through a 3rd party (Amazon, local dealer, etc) to avoid hassles and potential problems. They even offered free shipping, so I thought this was an easy decision.

After waiting a few days, I met the FedEx driver at the door and excitedly opened the box. My first concern was that the tape sealing up the box said "Repack."

I took the controller out of the unsealed packaging, but couldn't figure out how to start using it, because it was missing all booklets, cords, etc. On the side of the box, it clearly said it included a 1.5m USB cable and 0.5m Split cable.

I opened the email order confirmation from Pioneer DJ and clicked on the Customer Support link, which took me to a broken website with a "404 - Not Found" error.

I called the phone number listed and explained my issue. The representative said I needed to call the parts department. After called that different phone number, they indicated that I would have to pay for the missing parts and suggested I call Customer Support back. When I called back, a different representative said she had never heard of this problem and didn't know what to do. She documented it and said someone would contact me within 24-48 hours. Within a couple hours, I received an email from sales support saying my request had been marked as solved: "I see that your order shipped with FedEx tracking. Tracking shows that it was delivered to you today." I replied to the email to try to reopen the case, but never heard back.

I called a third time and the support agent was the first to actually sound genuinely apologetic and concerned about the problem, but was unable to transfer me to a supervisor and only able to document the problem and assure me I would hear back within 24-48 hours.

As indicated on the shipping manifest, I emailed logistics with this issue. They offered me a return label so I can send it back and receive a refund after they receive it and verify the contents of the package.

In the end, I do not have the product I ordered and paid full price for from Pioneer DJ. I am expected to wait up to a week or more before they receive the return and process my refund. There were no efforts to try to get the correct product to me or even offer anything other than an apology to assuage my frustrations with Pioneer DJ.

Sales 101: take responsibility for your mistake, apologize, and make it right. In this case, pass me onto another representative, offer a refund, and force me to wait and find another company to do business with. I have no faith in PioneerDJ and am shocked by the lack of concern and care that this was handled.

Buyer beware: there seems to be a stunning lack of care and consideration for quality and customer service. Do not purchase your product directly from PioneerDJ, but via an authorized dealer.

DDJ1000, brilliant piece of kit. Do actually have back end support as well.