Plaid Reviews 193

I appreciate the integrations. There have been a couple of times where it hasn't worked as well as I had hoped but most of my experiences have been positive. I appreciate a future where secure API connections like these can thrive and make our lives more efficient and simple.

Plaid uses the bankcard number for the account number on Wisely account. I can't verify data and am denied services I need. No help from their ai system and no way to talk with someone live to fix it. Terrible customer service.

As another commenter said, I wish I could give less than one star!
I have wasted so much time trying to use it.

Literally unusable in every single application I've seen it used. Did Elon Musk start this garbage platform?

I hate when a company uses plaid as it never works for me so I end up not using the company that uses plaid. Awful company been like this for years I had issues never works.

Tried to link a bank account to my financial institution. Uh oh, I said, Plaid is involved. It can't even get through the initial authentication. It sends the code to my phone. I enter the code they texted me. Buggy Plaid issues message "Invalid Code". I enter the code again. Plaid says "Invalid Code".

So Plaid wants me to believe their buggy software instead of my own eyes. Plaid has been unreliable / unstable for years.

I wish I could give less than one star. I’m entering the correct information and it keeps telling me it’s incorrect. Your service sucks

Horrible customer service it’s non existent. No phone no email only a form to fill out online to their “sales team”. Does t work with so far 6 different banks I’ve tested myself and with other trusted accounts all with different banks.

Can y'all please fix Knoxville Tennessee credit Union tva keep having problems

If I was a financial institution I'd do everything NOT TO work with Plaid. There are constant errors, what once worked perfectly now falls apart almost every time. What once was a few second money transfer is now a multi hour ordeal full of strange errors, misleading messages, and ultimately failed transfers and locked bank accounts requiring multiple support calls. This occurs 90% of the time I have to do a money transfer. Today, yet again I'm unable to transfer money because Plaid decided my Tangerine username is wrong, after it hanged 5 times trying to relink my bank and Wise, even though I cut and pasted this number and checked it a 100 times. Plaid gives you this error telling you to check this number and and try again. You click on try again but it doesn't give you a chance to correct the number (if it was incorrect). It sends you to the page where you have to input your security code AFTER you logged into your bank. And then your bank calls you 5 seconds later with another 2-step verification code which Plaid accepts but gives you an error that your bank username as entered is incorrect. How do you break this cycle, re-enter the number, it's hard to know... it's Plaid. No rules apply. A few days ago while I was outdoors, I received a 2 step verification code by phone even though I wasn't trying to transfer money that day. I got very nervous. More nervous still when I received an email from Wise telling me that my bank details have changed so my bank Tangerine, told them (Wise) to unlink Wise and Tangerine. In case you are wondering that is EXACTLY what it would look like if someone broke into your bank account or was trying to (unsolicited 2-step verification phone call, followed by a notice that your banking details have changed). Was it, though? No, it was just Plaid doing its thing, nobody knows what. Wise support was completely confused and sure Tangerine send them this message, and Tangerine, also confused, swore that no such message was sent, as they were dealing with hundreds of calls that day from freaked out clients. And, no, Plaid didn't think this behaviour warranted any explanation to anyone - institutions or clients. Just another day of doing business with Plaid. So, seriously: avoid. I will be forced to leave Tangerine, Wise or both to avoid this incompetent 3rd party troublemaker. When everything is working fine, you can always find an incompetent company that tries to interject itself in the middle and mess everything up. That's Plaid for you in a gist.

PLEASE FOR THE LOVE OF GOD WILL BANKS QUIT USING PLAID FOR CONNECTION AND VERIFICATION. It's terrible!

What a horrible service this is. Terrible customer service terrible instructions doesn’t work for banks in Canada. Absolute garbage site. Avoid this clown. Show of a company at all costs.

If I could give this service a zero I would. The worst company ever and a lot of coding issues. They stated my name on my account was not matching my debit card which is false and failed to approve me for a company that I have been doing business with over a year. All of a sudden, I am a bad guy and not trustworthy since I am not who I say I am. What a joke. The company that I have been dealing with for way over a year is agreeing with them and no longer want to do business with me. So guess what, Good bye company and loss of my income as well to them.

Stay away from Plaid. They collect all personal financial records, take complete control of your bank accounts & you can't even log into your banking accounts. What they do you have no idea what they are doing.

Plaid’s data collection policies are insanely invasive. Be aware that any time you link an account with Plaid, Plaid collects your entire transaction history for everything linked to those credentials. If you’ve used the same bank for years, and link an account with Plaid, they collect every single transaction, bank statement, and credit card statement. Every single payment you’ve ever made with that account, Plaid knows.

It’s outrageously invasive, and completely unnecessary to the service it provides. We used to be able to link our bank accounts without giving our entire financial history over to some third party tech company, but unfortunately many banks are now working with Plaid. If you value your privacy even the tiniest bit, I highly recommend you never use Plaid’s services.

THEY DO NOT Provide Customer Service available by phone number being available and only Bogus links. Never use this.

I used plaid for a loan transfer and 8 days later still not received in my account

If an APP does not have live Customer Service, I refuse to use it. Their canned responses never address your problems.

I never had problems with my bank account until this fool service got hooked up with it. Before, I could transfer money from the bank (with PLAID services) to another already verified bank. Now, it tells me I have to "verify account." And THAT wouldn't be a problem if the screen requesting a code input didn't take up the entire screen space. It says they have deposited $.01 into my checking account and to retrieve the 3-character code next to the #symbol in that account. Great. Except, when I try to navigate to my checking acct to check on that, I get a message saying, "Are you sure you want to exit?" ?!?!?! Ok, so I tried again on my browser, instead of on the mobile app. Same thing...whole screen is the code request with no way to navigate away from it. No problem! I have my cell phone. So I go to look for the deposit and the accompanying code. Only, there is no deposit and no code!!! Plaid is utterly useless. If my bank does not disengage itself from Plaid, I will likely close that bank account. Plaid is not a good look for a worthy business.

Horrible. I created an account to test out the platform and now can't even delete it after just 30 seconds of being on the platform. Apparently I have to cut on 2 factor authentication by supplying my number and downloading the app. Yes, you read that correctly. In order to delete my information, I must first supply more information. I can't reach out to the CS team due to the 2 factor authentication. The account is virtually useless. I'm not interested in anything from this company.