Planet Telecom have been fantastic for our business. They helped move a number of sites away from BT for phone line and broadband, which all went smoothly. Great customer service as well. Would high... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Amazing Amazing Amazing! Saved my business from a terrible phone system that was not doing what we were promised! Callam was not pushy at all, he actually listened and went away to see if he can help,... Toon meer
The product didnt work for me . I Asked for a refund. They said they refunded and it would taks 3-5 days untill the fund went back to my card. 2 weeks later I had to ask for a refund ag... Toon meer
Bedrijf heeft geantwoord
We've just ordered our latest business marketing phone number from Planet Numbers and added some cool call features too. Fast set up and competitively priced. We've enjoyed using this great telecoms... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Planet Telecom is a trusted provider of innovative communication solutions, empowering businesses across the UK to stay connected and thrive. From hosted phone systems and reliable internet services to mobile connectivity and advanced call handling solutions, we offer a comprehensive suite of telecom services tailored to your needs. With a focus on simplicity, flexibility, and customer satisfaction, Planet Telecom is dedicated to helping businesses of all sizes optimise their communications. Our human, jargon-free approach ensures you understand exactly what you’re getting, while our cutting-edge technology delivers the reliability and performance you expect. As experts in international call routing, VoIP, and telecom regulations, we’re also your partner for navigating complex communication challenges. Whether you’re looking to transition from PSTN to modern systems, scale your operations with Unified Communications as a Service (UCaaS), or enhance your business with custom connectivity solutions, Planet Telecom is here to make it easy. Discover how we can transform the way your business communicates by visiting planet.uk.
Contactgegevens
Verenigd Koninkrijk
- planet.uk
4,3
Uitstekend
137 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fast and efficient service.
13 december 2018
5* Product and Service
Easy to sign up. Cheap cost and a quality line for the calls I needed to make. What more can you ask more?
1 oktober 2018
Review zonder uitnodiging
The best customer care we’ve ever experienced in telecoms
After being dissatisfied with the customer service and care provided by a large telecoms company we decided to try Planet Numbers and we are so glad we did. The professional and friendly staff are easy to communicate with and nothing is ever too much trouble. Not only have they beaten our previous provider on price and service but the actual product is infinitely better too. The hosted VoIP service gives our business more flexibility than we have ever had before and I am only sorry that we didn’t switch to them sooner.
14 september 2018
Quick response and action
The guys on the other end of the phone in are really quick and efficient.
13 september 2018
Antwoord van Planet Telecom
Hi Melanie,
Thank you for taking the time to write your review of Planet Numbers.
We really do love hearing positive words from our customers about the work we do - it helps give a sense or pride and that we are providing a good experience to all our customers, so thank you very much!
Please don't hesitate to get in touch if we can assist any further with the service you receive from us.
Kind regards,
Robin James, MD
Planet Numbers Ltd
Personal service that goes beyond...
We have been working with Alex and his team at Planet Numbers since February this year.
As a small and fast-growing business we have needed a lot of support and help in order to get on top of our phone system and procedures.
Alex and his team have been beyond helpful. They have been patient, responsive and on several occasions helped us fixed problems that we created. Their service is excellent and we'll be sticking with them for years. It's a huge contrast to our last suppliers who were the very opposite.
27 augustus 2018
Antwoord van Planet Telecom
Thank you very much for taking the time to post your supportive feedback, it really makes a big difference to us when we hear such positive words about our service :)
Thanks again and best wishes,
Robin James, MD
Planet Numbers Ltd
Antwoord van Planet Telecom
Dear Andrew,
Thank you for leaving us this kind review. If there's anything futher we can help with, please don't hesitate to let us know.
Thanks again and best wishes,
Robin James, MD
Planet Numbers Ltd
Planet Numbers have been great.
Planet Numbers have been great.
If we have ever had any problems, Jordan from the provisioning team has been excellent with helping us.
9 mei 2018
Antwoord van Planet Telecom
Hi Sara,
Thank you for your 5 star review of Planet Numbers - it makes me very proud of my team to see these kind words.
If there is anything else we can help with, please don't hesitate to let us know.
Kindest regards,
Robin James, MD
Planet Numbers Ltd
A shining example of how a business should be run.....
I have to say these guys are a pure pleasure to do business with, intelligent, resourceful individuals who waste no time in getting any issues identified and sorted. A real example of how business should be run...
Thanks so much....
19 januari 2018
Review zonder uitnodiging
Antwoord van Planet Telecom
Hi Andrew,
Thank you for such a wonderful review! I have passed on your kind words to the team who are feeling very pleased with this. It's always a lovely feeling to be praised, thanks again :)
Best wishes
Robin James, MD
Planet Numbers
What you're told isn't what you get - REVIEW UPDATED 17.11.17
I only started using Planet Numbers recently both privately and for my business and was assured, when I called them prior to starting to use Planet Numbers , that the existing rates for calls to South Africa and the USA wouldn't be changing in the near future, so I was extremely annoyed to discover today that the rate for calls to South Africa had been hiked from about 5p per minute to 18p per minute without any warning. Absolutely disgusting.
The other issue I have is that you are charged a 5p connection charge even if the call isn't answered and this can add up very quickly.
All in all, not a good experience.
UPDATE AS AT 17 NOVEMBER 2017
Thank you, Alex, for taking the time to repond to my comments and for your kind offer of some goodwill credit. That would be much appreciated.
As a small business, it's very important that I get best value for money on international calls and I sincerely hope the cost of calls to South Africa will drop again soon as that was a huge leap in price.
I also make a lot of calls to the USA but I don't believe that rate has been affected.
As you will have noticed, I only put £5 worth of credit on the account initially as I wanted to be sure of the line quality prior to committing to more credit as I've had a couple of bad experiences in the past with other companies' access numbers, but so far so good as the lines have been clear.
FYI - I have increased my review rating to 4 stars as I appreciate the fact that you have been so proactive and have taken the trouble to respond and also to offer me some credit.
That is the sign of a good business! It's sad that so few companies these days care about customer service.
Thank you again for your help.
Regards
Sue Oldfield
15 november 2017
Review zonder uitnodiging
Antwoord van Planet Telecom
Hi Sue,
I'm really sorry that you had a less than satisfactory experience with us, and am concerned to hear you were told that prices to South Africa and USA wouldn't be changing, as we state on our website that all of our prices can be subject to change.
Wherever possible, we try not to raise our rates but like any business, cannot operate at a loss. Therefore, when our costs rise to any destination, we have to pass these changes on to our customers.
ln the case of South Africa, we held on as long as possible before passing on the increased cost. This is the first time the price to call this destination has risen in many years and needless to say, we're working hard to lower the cost of calling South Africa as we speak.
I understand that you spoke to one of our customer service staff yesterday who informed you of the price change and that you are continueing to use our service to make cheap calls to South Africa on your account at these higher rates.
It's clear that you still have a requirement for cheap international calls so, if you contact me, I will add some goodwill credit to off-set against the unexpected price rise. This way, you will receive the rates you expected to receive in the first instance. Please call me free on 08000 886 886.
Please note, whilst I really hope this gesture will help improve your overall impression of Planet Numbers, this gesture is not conditional of a review amendment. Of course, as our company is built on reputation, more stars are always appreciated!
I look forward to hearing from you soon.
With kind regards,
Alex Deutsch
Planet Numbers Ltd
t: 08000 886 886
e: alex@planet-numbers.co.uk
Positive first experience
The user experience was quite straight forward. The helpline was answered swiftly and the service provided was first class. I would use Planet Numbers again and recommend them to others.
3 november 2017
Antwoord van Planet Telecom
Hi Anthony,
Thank you so much for your glowing review. I'm really pleased that your first experience with Planet Numbers has been so positive!
Please do not hesitate to contact us if there is anything we can help you with in future.
Kind regards,
Alex Deutsch
Senior Network Manager
leaving planet numbers for BT was the …
leaving planet numbers for BT was the worst decision we made, after a year of nightmare glad to be back with planet numbers!!!! from Shaz Saleem Beacon Taxis
27 oktober 2017
Review zonder uitnodiging
Antwoord van Planet Telecom
Hi Shaz,
Thanks ever so much for your review.
I'm sorry that the past year with a different service provider hasn't been great but we're so happy to welcome you back to Planet Numbers!
If there's anything we can do to make your experience at Planet Numbers even better this time around, please do not hesitate to contact us.
Kind regards,
Alex Deutsch
Senior Network Manager
Puzzled...
Puzzled.... Have been using Planet Numbers very successfully (with a Plusnet account providing free 0845 dialling) but am now advised "You cannot reach this country (Finland) with the access number you are using". What has happened?
UPDATE
Had a problem yesterday and used this review facility to explain it. All resolved this morning - thank you Alex: great service! Rating upgraded from 3 to 5
6 september 2017
Review zonder uitnodiging
Antwoord van Planet Telecom
Dear Graham,
I'm delighted to hear you've enjoyed making (effectively) free calls to Finland using our 0845 service.
I think its a shame that you've chosen to leave a less than glowing review here, rather than contacting our support team directly with your question.
Unfortunately, the rates for calling various countries change from time to time, which as I'm sure you can understand, is outside of our control.
I'd really like to discuss this with you further, could you please give me a call, free on 08000 886 886.
Best wishes; at your service.
Alex Deutsch,
Network Manager
Luke helped me with a difficult query …
Luke helped me with a difficult query which helped a project we are currently running. Great service.
30 augustus 2017
Review zonder uitnodiging
Antwoord van Planet Telecom
Wow, thanks for the lovely review Daniel - it really is appreciated.
If there's anything further we can help with, please don't hesitate to get back in touch.
Kindest regards
Alex Deutsch,
Network Manager
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.