Planet Fitness Reviews 5

My wife and I recently signed up for a National Membership at Planet Fitness Waterkloof, where we were promised a waived activation fee as part of a promotion. After being called back a month later to redo paperwork — through no fault of our own — we visited the Olympus branch, only to be stopped at the front desk by a staff member demanding payment of the very fee that was waived.
What followed was an embarrassing, public back-and-forth during peak hours. The staff member was rude, condescending, and by his own admission, uninformed about the matter. We come to the gym to destress — not to be humiliated at the front desk over an internal administrative error we had nothing to do with.
We left and drove to Waterkloof, where the difference in professionalism was night and day. We were greeted warmly, taken aside privately, and informed that a waiver ticket had been logged, incorrectly reversed, and re-logged. The Waterkloof team handled everything with dignity and care.
Two branches, same brand — completely different standards. Planet Fitness Olympus needs to seriously revisit its customer service training. We remain members, but this experience has left a mark.

I am kind for a one star they should get negative 10. I joined Planet Fitness in January 2025, in October I added the Elevate platform, my original joinging club was Greenstone Elevate Club Bedord, all of a sudden in January my main club became bedford and second club morningside, never been to morningside ever, no one contacted me to say I can no longer go to Greenstone, I went to gym as per normal in january and was rudely informed I fdo not belong to this gym, to my surprise, I called head office so rude, iA then proceeded to report his matter 12 times, each time nothing happened, yet everytime I went to Greenstone I am treated like a second class citizen you dont belong here, when I get upset your staff say I am rude, and then proceed to discuss me with other member saying I am rude, and he is too cute to be shot he does not want to be shot, how disgusting, unlucky for him my daughter was standing right there listening to him be rude about me, i pay my fees never missed a payment yet each time i want to tarin i get treated like how disgusting. Today i had a whats app chat with your staff and again same attitude AI am so over this why must i pay a gym membership to be treated like they doing me a favour i did not ask for this change why do I have to fight to go to gym i pay -DISGUSTING SHOCKING MINUS 100 STARS

I am very disappointed with the security situation at Planet Fitness Brackenfell. My vehicle was tampered with (“key‑jammed”) in their parking area, and personal items were stolen. I reported the incident to the branch, but I received little feedback and had to follow up multiple times myself. No one checked in on my case or provided updates.
The manager confirmed that there are no security cameras covering the outside parking area, which means they were unable to assist further. This was extremely concerning to hear.
When I opened a case with SAPS, the officer mentioned that there have been other break-ins in the same business park, including an incident involving a Planet Fitness customer earlier this year. This left me wondering why members were not informed about these risks.
Based on my experience, I no longer feel safe parking there and have decided to cancel my membership.

SCAM ALERT: Planet Fitness Parklands – Contract Fraud and Ghost Management

If you are considering joining Planet Fitness Parklands, READ THIS FIRST. My partner and I are currently victims of what can only be described as internal contract tampering and a total breakdown of professional ethics.

The Reality of Our Experience:

The Bait and Switch: In February 2025, we signed a 12-month contract because we explicitly stated we would be leaving the country after a year. We have now discovered that after we signed, our electronic records were altered to a 24-month commitment without our consent.

The "Vanishing" Consultant: Our original consultant, Morgan, made several promises regarding switching main members and buddy tags—promises that "disappeared" when she left the club 5 months later.

Management Malpractice: Over the last year, we have dealt with THREE different managers. I have called, emailed, and visited weekly. I was ignored for months. Now that we are trying to leave, they have suddenly "found" their phones only to tell us we are trapped in a 2-year lie.

Convenient "Lost" Paperwork: When we demanded to see the original contract we signed, they couldn't produce it. They simply showed us the form the consultant filled in relying on an electronic system that was tampered with after the fact.

The Latest Insult: After 3 weeks of silence from Head Office, they now claim they need a statement from the consultant who hasn't worked there in over 6 months. This is a blatant stall tactic to keep debiting our account.

We have already engaged our bank’s Fraud Department, the Consumer Goods and Services Ombudsman, and are preparing further action. Planet Fitness Parklands isn't a gym; it’s a trap designed to bleed your bank account through administrative deception.

PLEASE DEMAND TO SEE YOUR CONTRACT ASAP!

I have been a Planet Fitness member for close to ten years. In the past, when there were operational issues such as water outages, power interruptions or shower maintenance, these were communicated timeously. Members were informed in advance or as soon as issues occurred, and were given the option to train at nearby clubs. This allowed us to make informed decisions and avoid unnecessary inconvenience.

Over the past year, this standard has deteriorated significantly.

Operational issues are now often not communicated at all. Members only discover problems on arrival, whether it is no water, showers under maintenance or steam rooms not working. This has become a recurring pattern rather than an occasional lapse.

This past Sunday was a clear example. I arrived at The Buzz only to discover the showers were unavailable due to maintenance, with no prior notification. It was water the previous week and steam rooms almost a month before; the issues keep adding up.

Based on previous practice, I went to the Planet Fitness at Fourways Mall, only to be told that they had not been authorised to allow members from The Buzz to train there. I ended up travelling between gyms unnecessarily, wasting time because of a lack of communication and internal coordination.

There are also ongoing equipment issues that have not been addressed. The spinning bikes, for example, have been poorly maintained for almost two years. Despite classes being scheduled for around 30 bikes, only about 10 are functional. This has been the situation for months, driving people to stop going to spinning.

What's even more frustrating is the contrast in communication priorities. Members regularly receive messages about promotions and referral incentives, yet there is silence when core facilities are unavailable. Timely communication about water, showers and basic access matters far more to members than marketing messages.

The relationship increasingly feels transactional. I have little doubt that missed payments would trigger immediate communication, yet when members’ time and routines are disrupted, there is no equivalent urgency. A friendly greeting at reception does not compensate for systemic communication failures.

These issues are significant enough to make one seriously consider changing gym brands. This is not due to isolated incidents but due to a consistent decline in communication and member experience.