the app just takes too long to load, and sometimes requires multiple devices to eventually open the app. The apps idea is great, but it clunky and hard to operate smoothly, and slow to get measureme... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve had a really great experience using Planner 5D. It helped me a lot to bring my ideas to life, especially when planning my space. One of the things I liked the most is how easy it is to use.... Toon meer
Bedrijf heeft geantwoord
Furniture and furnishings do not "land" on the floor. My floor is raised 30" and I have to manually adjust everything I add, including windows, doors, walls, etc. Non-square angles must be rotated by... Toon meer
Bedrijf heeft geantwoord
I use to work there. Not work with them - they will cheat you - change job agreements before they will play to stop contract and after - they not pay you for last month, for not used holidays. They br... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Planner 5D is an intuitive home improvement platform that empowers users to design, visualize, and renovate their spaces with ease. Featuring a vast library of furniture, decor, and architectural elements, it enables the creation of detailed 2D and 3D floor plans without prior design experience. With cutting-edge AI-powered tools, users can generate smart design suggestions, automate floor plan recognition, and enhance their projects with realistic renders. Take part in the competitions for the best interior design of the room on the theme of the week and get prizes! Planner 5D offers a flexible set of features to suit different needs, including a free version for basic designs, a premium plan with advanced customization options, and a pro plan for professionals seeking high-quality renders and AI-driven enhancements. Whether planning a full renovation, redesigning a room, or experimenting with layouts, Planner 5D provides powerful yet user-friendly tools to bring any vision to life. Start your journey with Planner 5D today and take the first step in your home design, house flipper, or home makeover project. Redefine your living space with style, creativity, and the joy of renovation and decoration!
Contactgegevens
Vilnus, Litouwen
- planner5d.com
2,7
Slecht
790 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fraude
Fraude, mucho cuidado con esta "App" que para empezar no hace lo que dice, y te cobra $2,299 pesos a pesar de haber solicitado la cancelación
Apple se niega a reembolsar, mucho cuidado son ESTAFADORES Planner 5D
6 april 2026
Review zonder uitnodiging
Clunky App
the app just takes too long to load, and sometimes requires multiple devices to eventually open the app.
The apps idea is great, but it clunky and hard to operate smoothly, and slow to get measurements correct, and rooms to line up. also u accidentally move one room and it can throw out the whole project. its also hard to move around and see what you want to. let alone being able to zoom out and view the whole project at once.
Very disappointing to be honest, especially for what it cost to purchase
14 april 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Hello Zac,
Thanks for taking the time to share such detailed feedback.
Regarding the time it takes to load - we would love to investigate it on our end. Could you please reach out to our support and provide the details of your projects and app version?
Regarding the issues with room alignment and accidental movements — features like locking walls, hiding elements and adjusting snap settings can help reduce accidental changes.
If you’re open to it, we’d really appreciate the chance to look into your specific case and help — you can reach us at support@planner5d.com with details about your device and project.
Thanks again for your honest feedback!
Je ne recommande pas cette application
Prise en main très compliquée,
Peu d’options
Le design de l’appli n’est pas ergonomique
12 april 2026
Review zonder uitnodiging
Antwoord van Planner 5D
San, merci pour votre retour!
Nous comprenons que la prise en main puisse sembler compliquée, surtout si l’interface ne paraît pas intuitive. L’amélioration de l’ergonomie et de la facilité d’utilisation fait partie de nos priorités, tout comme l’ajout de nouvelles fonctionnalités.
Si vous le souhaitez, nous serions ravis de vous accompagner pour mieux prendre en main l’application. Vous pouvez nous contacter à tout moment à l’adresse support@planner5d.com.
Votre avis est précieux et nous aide à améliorer continuellement l’application.
Not current appliances and furniture
It’s all old appliances and furniture
11 april 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Hello Cindy,
The good news is that now you can add your own objects to your catalogue if you cannot find objects to your taste!
Out of all the apps, I’ve tried it was the best still needs a lot of work
I thought it was pretty cool. I could upload a picture of the blueprints and get it kind of close to scale, but when adding islands and cabinets, the selections were really too fancy. And it was very hard to. And change sections of flooring
30 maart 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Hello Samuel,
Thank you for sharing your experience! Have you tried uploading your own objects? We have that feature available so that if you can't find a suitable match in our catalogue, you can always add your own object!
I had a wonderful experience using…
I had a wonderful experience using Planner 5D for designing my home layout. The interface is very user-friendly, even for beginners with no architectural background. The drag-and-drop features make it easy to create floor plans, arrange furniture, and visualize interiors in both 2D and 3D modes.
7 april 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Hello Srikanth!
Thank you! We hope you'll soon be able to bring your ideas to reality!
I’ve been a Planner5D subscriber since 2016
I’ve been a Planner5D subscriber since 2016. I’ve been a premium member for several years.. The “upgrades” to the new website are THE VERY WORST. I don’t know who thought this train wreck up. The website is now very difficult to understand and navigate, and I’m no longer a customer. I’m identified by a number, and not by log-in or name. Also, I now have to follow a link to log in to my account (projects I’ve been building for 10+ years) and only certain search engines will allow me access to Planner5D. Google Chrome, among others, does not. I think this is goodbye, Planner5D. I’ve contacted customer service numerous times and I’m still not satisfied.
6 april 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Hello Richard,
Thank you for taking the time to share your experience.
We’ve recently introduced a new feature called Spaces, designed to help organize projects more effectively. I can see that we reached out to you 8 days ago, and since then, several bugs have already been fixed, so you shouldn’t be experiencing the same issues as before.
However, if you’re still encountering any difficulties, we’d be more than happy to schedule a quick call with you to go through any questions or concerns you may have.
I use to work there
I use to work there. Not work with them - they will cheat you - change job agreements before they will play to stop contract and after - they not pay you for last month, for not used holidays. They bring their slavery russian rules from russia to European country. And yes, for customers - they try to get more revenue at any way - like they know that you might not cancel weekly subscription and pay for extra time and pushing it, and every step you pay extra.
1 april 2026
Review zonder uitnodiging
Its a cool app..very helpfull for us…
Its a cool app..very helpfull for us who doesnt know about detail of interior
5 april 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Hello Tresna! Thank you!
Very good platform to make virtual house
A very strong platform for creating virtual houses, offering intuitive design tools and realistic visualization features. It allows users to easily plan layouts, customize interiors and exteriors, and experiment with different architectural styles without needing advanced technical skills. With features like 3D rendering, drag-and-drop elements, and real-time previews, it significantly simplifies the process of turning ideas into detailed virtual models. It’s especially useful for architects, designers, and homeowners who want to visualize concepts before actual construction.
5 april 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Hello,
Thank you for such a thoughtful and detailed review!
Our goal is exactly what you described which is to make it easy for anyone, whether a professional or a homeowner, to confidently plan and experiment with their space before making real-world decisions.
The app is amazing to design a space…
The app is amazing to design a space which you would need as a concept for your dream office or home. Sometimes the accuracy is a bit low but can be improved.
1 april 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Hello Himarnav,
We also appreciate your honest note about accuracy. This is something we’re continuously working to improve.
If you ever notice specific cases where things feel off, feel free to reach out to us, we’d be glad to take a closer look and help.
Total Scam
It's useless and they will bill you even after you cancel your subscription. The entire thing is out of Lithuania so they aren't playing by any rules. It's an absolute scam.
2 april 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Hello Jon,
We take billing concerns very seriously and abide by EU regulations. Subscriptions are only charged according to the terms shown at the time of purchase, and cancellations stop future renewals. If you were billed after canceling, there may have been an issue with timing, a different account, or the cancellation not completing properly. In any case we’d like to investigate and resolve this for you.
Please reach out to us at support@planner5d.com and include the email associated with your account and any details about the charge. We’ll review everything carefully and make sure this is handled properly.
We’re here to help and will do our best to sort this out for you as quickly as possible.
Great tools and was easy to navigate
Great tools and was easy to navigate. Would recommend for first time home buyers.
1 april 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Thank you, Melissa!
If there's anything missing for you to full enjoy Planner 5D, please let us know! We'd love to explore other ways to make your experience better!
Shocking product
Shocking product, absolutely awful 3d model rendering which just jerks about all over the place, the help AI is all A and no I which just keeps saying “sorry something went wrong”. But above all the scammers tried To take £399 off me 5 days into a 7 day free trial. They had three attempts (all blocked by my credit card fraud detection) when I emailed them they totally ignored me so they knows they were trying to scam me
22 maart 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Hello Paul,
Thank you for sharing the details, we’d like to clarify a few things and help get this sorted.
What you’re describing with the charge during the trial doesn’t sound right. Our system does not bill users before the trial ends, or if it’s canceled at least 24 hours before the expiration date. One possible explanation is if the trial was activated through the App Store or Google Play more than once using different Planner 5D accounts. In those cases, the store may recognize that a trial was already used and apply the charge immediately. Unfortunately, we don’t have visibility into or control over that behavior, which is why trials are intended as a one-time use.
Regarding the 3D rendering — it definitely shouldn’t behave the way you described. While there’s always room for improvement, it should be stable in normal use. If you’re open to it, we’d really appreciate a bit more detail (device, browser/app version, or a short video), so we can investigate and fix it if there’s a bug.
As for your communication with support — we checked and saw that a reply was sent on March 22nd, but we didn’t receive a follow-up from you. It’s possible the message didn’t reach you, and we’re sorry if that was the case.
If you’re still open to it, please reply again or reach out to us at support@planner5d.com. We’ll take a closer look and do our best to resolve everything for you.
O Planner 5D é uma ferramenta digital…
O Planner 5D é uma ferramenta digital voltada para a criação de projetos de design de interiores e plantas em 2D e 3D. Ele permite que usuários, mesmo sem experiência técnica, desenvolvam ambientes completos com facilidade, utilizando uma interface intuitiva e recursos visuais bastante realistas.
Entre suas principais funcionalidades, destaca-se a possibilidade de criar plantas baixas detalhadas, adicionar móveis, ajustar medidas e visualizar os ambientes em 3D. A plataforma oferece uma biblioteca variada de objetos, texturas e materiais, o que possibilita maior personalização dos projetos.
Outro ponto importante é a renderização realista, que permite visualizar o resultado final com iluminação e sombras próximas do real. Isso é especialmente útil para quem deseja planejar espaços antes da execução física, como casas, eventos ou ambientes comerciais.
Apesar das vantagens, o Planner 5D possui algumas limitações. Parte dos itens e recursos mais avançados está disponível apenas na versão paga, o que pode restringir a experiência do usuário gratuito. Além disso, em projetos mais complexos, o desempenho pode depender da capacidade do dispositivo utilizado.
Em resumo, o Planner 5D é uma ferramenta acessível e eficiente para planejamento de ambientes, sendo ideal tanto para iniciantes quanto para usuários mais avançados que buscam praticidade e visualização realista em seus projetos.
2 april 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Olá,
Muito obrigado pela sua avaliação detalhada e equilibrada!
Ficamos felizes em saber que considera o Planner 5D intuitivo e útil para dar vida às suas ideias. Também agradecemos o seu feedback sobre as limitações — estamos continuamente a trabalhar para melhorar o desempenho e tornar a experiência ainda melhor para todos.
Se tiver sugestões, teremos todo o gosto em ouvi-las.
Obrigado pelo seu feedback!
The best application ever !!
The best application ever !!! I really enjoy working in it, its so easy and it gives great ideas, I recommend it 100 % !
1 april 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Thank you, Boris!
Wishing you great success with your projects in Planner 5D. If you ever have any questions or need help, we’re always here for you!
They are doing a great job in…
They are doing a great job in generalising all the features for different branches . i love working with them .
30 maart 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Thank you, Lumio!
Obligatory Review Title
This review is solely written to acquire a 7-day free trial of the pro plan. They advertised it as a free trial, I had to put my credit card info in already, but once i did and clicked purchase, i got a message saying that i could not purchase another trial (i hadn't purchased any trial yet). When directed to the incredibly intelligent AI Chatbot, i was told that writing a review for them could get me a free trial. So this is that
23 maart 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Hello Alexis,
Free trials are typically available once per account. If the system detects that a trial has already been used (even on a different account), it may block starting another one. That said, this should be clearly communicated, and we’re sorry for the mixed messaging you received.
Please reach out to us at support@planner5d.com with your account email, and we’ll take a closer look to see what options are available for you.
We’re here to help!
Ingen påmindelse om udløb af trial
Man ville få en reminder inden trial perioden udløb. Det fik jeg ikke så endte med at betale 35 USD for noget jeg ikke ønsker at benytte.
Skrev til dem - hurtigt svar men de valgte ikke at svare på hvorfor jeg ikke blev mindet om at prøveperioden var ved at udløbe. God måde at narre penge ud af folk. Indviklet app - chatgpt klarede min plantegning på ingen tid GRATIS
30 maart 2026
Review zonder uitnodiging
Antwoord van Planner 5D
Hej Katja,
Når man starter en prøveperiode, bliver den automatisk til et betalt abonnement, medmindre den opsiges inden udløb — det har du helt ret i. Der sendes normalt påmindelser, men de kan i nogle tilfælde blive overset på grund af e-mailindstillinger, spamfiltre, leveringsproblemer eller udfordringer hos betalingsudbyderen — og det beklager vi, hvis det er sket i dit tilfælde.
Vi kan se, at vores supportteam allerede har tilbudt dig en løsning for at forbedre din oplevelse. Du er meget velkommen til at vende tilbage til os og fortælle, om det hjælper, eller om der er noget andet, vi kan gøre for dig.
Complete junk and good luck getting any…
Complete junk and good luck getting any meaningful customer support or a refund.
18 juli 2025
Review zonder uitnodiging
Antwoord van Planner 5D
Hello Scott,
We’ve reached out to you via Trustpilot to request a few additional details about your Planner 5D account. This will help us review your case properly and make sure the solution provided fully addresses your concerns. If it doesn’t, we’ll do our best to make it right and find a resolution that both aligns with our policies and works for you.
If the challenge was related to the app’s functionality, we’d also be happy to offer a call with one of our specialists. We can walk through what you’re trying to achieve and help you get there in the simplest way possible.
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