Planteia Reviews 27

I ordered a large olive tree and they sent me a small olive tree in a large pot!
When I contacted them they said ‘your dissatisfaction is based on personal assumptions’!!!
I asked to return and they said I have to ship it at my own cost and they would deduct a 40% restocking fee!
Do not buy anything from them. They are scammers.

Let's start with their response when I told them I wanted a refund after waiting almost a month for my order. I got no response when asking for a refund. I eventually made a complaint with my credit card company because they were not making good on their promises. I told them and got the fastest response.
"
Planteia
So why are you writing us at all if you filed a complain?

Planteia
We understand that the Canadians are not taught to communicate in a civilized way, instead they prefer complaining in impatient and hysterical way. OK, we have nothing to do with it. Bad for you.

Planteia
If you were smarted and more respectful, you should simply ask about the expected delivery date instead of sending us pointless offensive messages. OK, we reserved for you these plants that need time to acclimate after being repotted in the beginning of the spring season (otherwise you should have done it by yourself), but as your behaviour is inadequate, we’ll use them to fulfill the other orders instead of shipping the to you in the next week. You get what you deserve."

If you see the reviews on their website its only people who gave 5 stars. They are not honest to their buyers and they are incredibly awful in making good with their promises. They try to bully customers when we honestly question why the order was never received. They are a scam! I highly recommend not going with this company as I never received my product. If I do get something I can guarantee it will be dead.

I was happy with my plant when I received it, it was shipped fast, all good until I got my pot, I purchased it somewhere else, when I put my plant inside it, the black nursery pot was not fully inside, my pot was short. Thus I wanted to share that with the company because on the website there's only the diameter of the plant but not the height. I emailed them explaining this and stating I was happy with the plant, from the get go and later on my email. The company replied by being rude, disrespectful and in an immature way, that is frightening and also pathetic to see so little customer service in a company who is supposed to be in contact with customer on a daily basis...They misunderstood but being ill mannered there is no excuse! They thought I was criticizing the plant, they accused me of being rude and they stated that was all my fault and told me to never come back to purchase with them! Their professionalism is at the very bottom of all you don't do as a company.

I’d give them zero stars if I could. My first order experience with them was a nightmare. Ordered two plants (a pomegranate and a myrtle) both of which arrived in a single tiny box, squished together and the pomegranate was almost dead yet the myrtle was all but a live plant with almost all its leaves completely dry already. I immediately sent them very clear photos of the horrendous situation the poor plants were in and they got back to me claiming that these are very healthy and it will take them a bit if time to acclimatize to their new environment!! They have since, completely ignored all my follow up emails along with all the evidence I’ve sent them proving they’ve basically sent me dead plants and stolen $150 of my money from me for just that! I highly recommend against this scam business. Please take the time and go to your local nursery and support your local businesses that way instead of thrown ng your money away like I did!
In a nutshell, terrible product, horrible packaging, and most importantly dishonest healthy plants policies and customer service! What a shame!

There is no less than one star. After waiting for a v. long time for the delivery, I was made to make a trip to the post office and charged to bring two large packages of 6 plants inside. Both large Olive trees leaves fell IMMEDIATELY. One died after a few months. The 2nd died a month ago. The sight and experience of seeing an olive tree naked and dying slowly is sorrowful. Two gardenia : One died immediately, the 2nd dried gradually and eventually died recently. The pomegranate is now dry and ugly with a completely deformed 'fruit' and no leaves. The two Jasmine : are doing well and both blooming w' very nice odour. There is no where to put my review on their site.

If I could give this shop and owner 0 stars, I would. Plants arrived dead. Email was written to the company. They wouldn't honor their refund policy. So, I got my cc to dispute the claim, which they did. Got the refund. Followed by an email from the company:
"Wish you and your family a lethal year. You deserve it thief"
I sent an email stating this was wildly inappropriate to the reply I received, verbatim:
We wish you and your family a lethal year. You are mental, and you are a thief. Besides, you're a 10-dollar sl*t. That means, being f'd is your prerogative - we recommend that you keep it as it's the only thing you can do at all in your pointless life.

If I could give Planteia NO stars, I would. Thought I'd give them a go based on an Instagram ad they'd posted. Since this is a supposedly Canadian company, I wanted to give them my business and enjoy the convenience of ordering a houseplant online. What a HUGE mistake. I ordered an olive tree - largest one they had. The total cost was approximately $184.00 and it took them well over three weeks to ship it to me. The "Shop" app they partner with is completely inaccurate (at one point it said the olive tree had been delivered and it hadn't even been shipped yet). I followed up with Planteia several times via email (there is NO customer service phone number you can call) asking why there were delays. The responses were not particularly acceptable in my opinion - they were more like excuses. Eventually I asked for a refund (well BEFORE the olive tree arrived) but they would not provide a refund. The plant is dying as far as I can tell. It has a fine white particulate on most of the lower leaves, which I think is a blight of some kind, and it's been losing way too many leaves. I'm not over-watering it. It's in a full sun location where it needs to be. I've been growing houseplants for decades and know what I'm doing. DO NOT order from these people!!! Planteia is a major rip-off and I'll NEVER buy ANYTHING from them ever again. Don't waste your money - go to a garden centre that sells indoor houseplants instead.

Ordered twice from Planteia. First time everything was great.
Second time the Begonia arrived wrapped and shipped upside down next to the Pomegranate (a bigger plant).
The begonia was brown and dead, mushy and soft. Nothing alive on it at all.
I received my order Friday afternoon. I waited the weekend to contact Planteia. When I reached out to them Monday morning, I was told I waited too long and they offer no warranty.
They said it was my fault, I waited too long to contact them, and that perhaps I didnt know how to care for my plants and killed it.
Insisting that the plant arrived dead and I had no proof they even sent me something alive to begin with they just stuck by their no replacement warranty. I mentioned that I had yet to leave a review and they didnt seem to care one bit.

Incredibly rude, incredibly unprofessional. And horrible customer service overall.

Do no buy from this company unless you have money to throw away. And in today's day and age, who has money to throw away.

Support a local Greenhouse or Garden Centre instead. They usually stand behind what they sell.

One star for the people who grew the plants and carefully packed them. To keep this short - tropical bonsai plants arrived after an unexpected cold spell - had been held by UPS in -30 weather for 12 days. They arrived with the soil frozen solid. I sent a video showing the solid soil and the heat back which was frozen solid. They said - everything looks fine, with some insulting comments about me not providing objective evidence. I sent a photo of the thawed and completely dead plant the next day. I received abusive comments and an assurance that the plants were "perfectly healthy" and more abusive comments. Wish I had come to Trustpilot before ordering. It is sad because there is some effort from the plant growers and packers, but the company policy is obviously abuse and refuse. I wish I could upload a picture of the completely dead plant that they claim is "perfectly healthy". Please stay away from this horrid company.

I would've looked passed the way the trees came packaged on their side somehow folded into eachother.. but no it's about principal.. I had an order consisting of 2 fruit trees..4 soil(8kg total) and a fertilizer that was supposed to be shipped.. out of my entire order i received everything except the fertilizer.. i have sent THREE emails.. and have not heard back. When my shipment was delayed and I emailed them they confirmed I would get it by that Friday.. and while they were right and I emailed them back thanking them I realized that my fertilizer was not shipped out to me (nor was I refunded). I really just wantrd an answer and my fertilizer. Their customer service based on my experience says they are 1star bc when they know they are wrong they do not like to respond with apologies and they dont like to correct their errors. I read a lengthy amount of negative reviews about this place but i only thought to check after my experience. Would've been nice to be able to say those reviews are just a few bad transactions or some picky customers (like i said I would've looked passed the packing of my trees..but once i am actually ripped off for something i paid for fair and square this isn't to far off from stealing)
ALSO IF YOU LOOK AT THEIR BETTER BUSINESS BEREAU (BBB) SCORE ITS NOT GOOD. and I'd say is accurate based on my experiences and all the reviews I read.

Appalling- I ordered a plant December 14 2025. No plant still at the end of January. I’ve emailed them 3 times to no avail. I cannot get any from of communication or tracking. I reported to my bank and planteia disputed the claim! The audacity of radio silence them denial. I will never use them again. I will tell people not to use them. Utterly unprofessional.

1. Received a dead plant from this company.
2. Does not reimburse your purchase, will only replace the plant.
3. Does not answer emails in a timely manner. Usually must wait 5-7 days between emails.
4. Sent a rude email accusing me of being a liar and emotional after I sent a follow-up email 5 days after the original email.
5. Terrible customer service

We have given the combination of:

The documented condition of the plant upon arrival

The clear discrepancy between the received plant and advertised images

The delayed communication and handling of my inquiry. Its such so poor experience and I thought they event dont’t care about it

if you want your plant life Fuller and stress-free, stay away from this company.

delivery took forever and the packaging wasnt nice
soil everywhere

Absolutely terrible customer service that's haunting me with how aggressive the response was. I didn't know that the height of a plant includes it's pot and in response I was berated. Not worth it. I ordered from them out of convenience, but they are more expensive than a box store for that luxury, and the product is no better. Go elsewhere, save your money, and don't support poor business practice.

I’m disappointed with my recent order. I placed it on August 9, but it wasn’t shipped until August 15—right before the weekend. This meant that my plants sat idle in the delivery network over the weekend, which is not ideal for live plants.

On top of that, Planteia shipped the order with Canada Post, a carrier that doesn’t deliver on weekends and often experiences delays. My package wasn’t even brought to my home but redirected to a post office, adding further delays.

Given the circumstances, I’m genuinely worried about the condition in which my plants will arrive. For a company specializing in shipping live plants, I expected better logistics and more reliable shipping choices.

They have an F rating on BBB for a reason. They ignored my request to cancel an order that took over a year to ship as it was new technology. When it arrived it didn’t work and refused to send a shipping label for return. Most requests sent to customer service over the year were ignored. Unfortunately I don’t know how to add screenshots to this review for evidence, but the BBB has them.

I only wish I had checked their reputation before ordering a 200$ plant. First excuses, took a month to ship, 6 days in transport and dead and limp on arrival. They were condescending, rude, and despite photos taken within minutes if unpacking and asking for a refund they accused ME of causing the plant’s condition. Refused refund repeatedly. Worst customer service ever! Toxic and downright abusive. Forced to try for refund through cc company and Pkanteia threatened they would ruin my credit rating!

Posting this here too as two profiles are showing up for Planteia.

I ordered a plant as a gift in December 2024 and was assured it wouldn’t be shipped until the weather was favorable (above +5°C). Despite this, the plant was sent on January 31st—during freezing temperatures—and arrived severely damaged due to shipping delays.

When I reached out to Planteia, I was met with deflection instead of accountability. They falsely claimed that I pressured them to ship, even though I explicitly said I was fine waiting until spring. After multiple frustrating email exchanges, their “solution” was to wait until March 2nd to see if the plant would regrow and offer a mere $35 plus shipping for a replacement.

The lack of responsibility, poor customer service, and unwillingness to rectify their mistake make this company one I cannot recommend. Save yourself the trouble and buy from a more reliable seller.

I wish I could attach all email exchanges here; you would be shocked how they responded. I even have screenshots of support chat. Such a nightmare!