Great range of products and prices. We could not find what we wanted in the garden centres and then found Planters and just what we were looking for. Excellent customer service. A sign of a good com... Toon meer
Bedrijf heeft geantwoord
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Ordered a £169 galvanised planter and received a dented and peeling planter. Asked for a refund and was offered a 20% discount which I refused, offered 30% off and then a replacement, so agreed on... Toon meer
Excellent customer service. Our new zinc galvanised planter was delivered very quickly & was extremely well packed. The planter itself is very light & a great colour. We've put it on a wheel base f... Toon meer
Bedrijf heeft geantwoord
Ordered three of the zinc galvanised metal planters and absolutely love them! Arrived quickly and very well packaged, so in perfect condition. They look so smart in the garden and especially love the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to PLANTERS.CO.UK, your go-to destination for premium planters that blend style, functionality, and sustainability. We are passionate about helping you create beautiful, thriving green spaces—whether in your home, garden, or office. At PLANTERS.CO.UK, we believe that every plant deserves the perfect home. Our mission is to provide high-quality planters that cater to every style and space, making it easy for you to bring nature into your life. Our vast collection features contemporary, classic, and unique designs to suit any aesthetic. Your satisfaction is our priority. We’re here to help you find the perfect planters - We don’t just sell planters; we inspire you to transform your spaces into lush, vibrant oases.
Contactgegevens
25 Albury Close, RG30 1BD, Reading, Verenigd Koninkrijk
- 0118 315 1220
- support@planters.co.uk
- planters.co.uk
4,3
Uitstekend
54 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Non existent customer service throughout my experience
I placed a preorder with Planters on 20th March for five planters and matching feet. I ordered expecting delivery on 1st April.
I received no further information about my order and when it failed to arrive, I contacted them to ask where it was. I was advised that it would now arrive on 7th April, which I accepted.
Once again the parcel did not arrive, despite a message from the carrier DHL, saying that it was delayed, and would arrive on 8th. I contacted Planters on 10th April for further clarification, and was advised that it was being collected and would arrive over the weekend of 11/12th April. The parcel did not arrive! I tracked my parcel using the DHL link which still showed my parcel delayed; basically my parcel was lost in the system but had been with them since 2nd April!
On 13th April I contacted Planters again for their update, and an explanation of why I was receiving information that did not hold true. I was basically fobbed off and told that it would take them a day to get in contact with DHL and that I would be called back. The call did not materialise and unprepared to wait any longer I called back and asked for a refund of my order. I was informed that until they could contact DHL to confirm that the order would not be delivered, I could not be refunded.
I explained that it was not my issue, and asked to speak to a manager, even offering to attend in person to get the matter resolved!
I was miraculously put through to a manager who issued my refund there and then, which I have now received.
Today, 17th April I have just turned away a DHL delivery of the items that I originally ordered! That’s 17 days late, with no customer support coming directly from Planters and despite me cancelling the order and being refunded.
Shocking company to deal with when things don’t go to plan, with dire customer service. Will never use them again!
17 april 2026
Review zonder uitnodiging
Good quality poor return.
Hi. The service is great and product is very good. However the returns policy not so good and trying to return large items was expensive.
10 april 2026
Review zonder uitnodiging
Excellent service excellent product. excellent product and…
Excellent service excellent product and good customer service.
12 april 2026
Review zonder uitnodiging
Great service
Great service, lovely items, very pleased with purchase
15 april 2026
Review zonder uitnodiging
Wide product range and impeccable customer service
Great range of products and prices. We could not find what we wanted in the garden centres and then found Planters and just what we were looking for. Excellent customer service. A sign of a good company is how they react when things don't quite go to plan. We had a glitch but Planters dealt with it efficiently and quickly. No hesitation in recommending Planters.
8 april 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi Chris,
It’s fantastic to hear that you found exactly what you were looking for with us after searching the garden centres. We really appreciate your kind words about our team; we always aim to resolve any issues as quickly as possible to get things back on track. Thank you for your feedback, we’ve taken it on board to help improve our service. We truly appreciate you recommending us!
Kind Regards,
Thomas
Customer Success Manager
Great design
Great design, well made planters with options for rubber feet and linings.
14 april 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi Ann,
It’s great to hear that you’re pleased with the design and quality of your new planters. We’re glad you found the customization options like the rubber feet and linings useful, too! We hope they make a lovely addition to your home.
Kind Regards,
Thomas
Customer Success Manager
Great product excellent delivery
Great product excellent delivery
Would definitely buy again
8 april 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi Alison, it’s wonderful to hear that you’re pleased with your order and that the delivery went smoothly. We really appreciate your kind words and look forward to welcoming you back again soon!
Kind Regards,
Thomas
Customer Success Manager
Disappointing packaging. V good customer service
Ordered a £169 galvanised planter and received a dented and peeling planter. Asked for a refund and was offered a 20% discount which I refused, offered 30% off and then a replacement, so agreed on a replacement. The customer service at this stage was great, no issues and happy to listen. Planter 2 arrived, dented again. The packaging was laughable, no decent cushioning and the box hardly closed. Emailed customer service again with images and currently waiting for a response. Would not buy again from this company given the damaged items.
Edit 16/4. Customer service have been fab and a personal message from the MD. Thank you
2 april 2026
Review zonder uitnodiging
Ordered 2 large planters
Ordered 2 large planters. Money taken and and delivery organised for 2nd. April. From then I have been trying to contact both DX [ delivery agents ] and Planters. I'm promised a call back but absolutely nothing happens. I have never before had to deal such an awful Company. So fed up, I have cancelled and requested a refund. They have not even acknowledged this so I am not sure what to do next.
2 april 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Dear Mr James,
Thank you for your review and we're sorry for the experience you've had — this is not the standard we aim to provide and we apologise.
I can confirm that a full refund has been processed and a goodwill gesture has been sent across to you. I hope this goes some way towards making up for the inconvenience caused.
Your case will be raised at our next directors' meeting to ensure we understand what went wrong and prevent it from happening again.
Should you remain interested in our products, we would welcome the opportunity to restore your confidence.
Kind regards,
Mateusz Golda
Managing Director
Terrible customer support
I ordered & paid for two oak barrel planters. When they didn’t arrive I contacted Planters who told me to contact the seller directly (didn’t know they were just a middle man taking a profit). Got given the company’s name by Planters. Contacted Tulipy who had no record of my order or payment. Contacted Planters who told me I had to deal with Tulipy. Don’t buy from this company as if there’s a problem they don’t want to know. Got a refund by going through my bank.
1 april 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Dear Mr Brookes,
Thank you for taking the time to leave a review. We'd like to clarify that Tulipy and Planters.co.uk are one and the same company — there is no middleman involved. Planters.co.uk is our trading name and Tulipy LTD the registered company name you will see in Companies House. We can see from our records that you did receive responses to your enquiries and were dealt with in a timely manner by our team. We sincerely apologise for the delay with your order delivery, as this is not the standard of service we aim to provide. We're sorry the experience left you feeling this way and hope you would consider giving us another chance in the future.
Kind regards,
Mateusz Golda
Managing Director
Great prompt service and excellent…
Great prompt service and excellent quality galvanised metal cube planters. Thank You
2 april 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi,
Thank you so much for your kind review! We’re thrilled to hear that your order arrived promptly and that you’re happy with the quality of your new planters. It’s great to know they hit the mark for you!
Kind Regards,
Thomas
Customer Success Manager
Garden troughs
Nice choice of product.. easy to order…well packaged…
Arrived on time.. the troughs look good ..just what I wanted …would recommend
3 april 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi Janet,
It's wonderful to hear that you're so pleased with your new troughs! We're glad the ordering process was easy and that everything arrived safely and on schedule. It’s great to know they’re exactly what you were looking for. Thank you so much for the recommendation!
Kind Regards,
Thomas
Customer Success Manager
I bought 2 galvanised zinc planters and…
I bought 2 galvanised zinc planters and have planted them up, very pleased so far but am hoping the spray paint on them will last so that in time I don’t have to repaint them.
26 maart 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi Linda,
It’s lovely to hear that you’re happy with your new planters and have already got them planted up! We really appreciate your feedback regarding the longevity of the finish, and we've taken your comments on board to help improve our service in the future. We hope they look fantastic in your garden for a long time to come.
Kind Regards,
Thomas
Customer Success Manager
Great product and great service.
1 april 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi,
It’s wonderful to hear that you’re pleased with your recent order and the service you received from our team. We truly appreciate you taking the time to share your positive experience!
Kind Regards,
Thomas
Customer Success Manager
the planters are as sold and delivery…
the planters are as sold and delivery fast and tracked. Will use again.
2 april 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi Nina,
Thanks so much for the lovely review! It’s great to hear that you’re happy with your new planters and that the delivery went smoothly. We really appreciate your support and look forward to helping you again in the future.
Kind Regards,
Thomas
Customer Success Manager
We are very happy with our Oak Barrel
We are very happy with our Oak Barrel. It is a high quality wood, well preserved and it fits beautifully in our garden.
30 maart 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi Miglena,
Thank you so much for your kind words! We're thrilled to hear that your new addition has found a perfect spot in your garden and that you're pleased with the quality and condition of the wood. It’s wonderful to know it fits in so beautifully with your outdoor space.
Kind Regards,
Thomas
Customer Success Manager
Happy customer
Ordering easy and efficient. Lovely product. Delivery by DHL not great.
7 april 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi Mrs Gill,
It’s wonderful to hear that you found the ordering process so smooth and that you’re happy with the quality of your new items. We’re sorry to hear the delivery side of things wasn’t quite as good, and we’ve taken your feedback on board to help improve our service moving forward.
Kind Regards,
Thomas
Customer Success Manager
Great website and great service
Great selection of products on the website with lots of information and pictures on the products. I ordered 2 large metal planters which arrived well packaged in perfect condition. Kept well informed about the delivery of my order.
28 maart 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi Lisa,
Thanks so much for sharing your experience! It’s great to hear that you found plenty of helpful information on our website and that your new planters arrived safely and in perfect condition. We're also glad that our delivery updates kept you well-informed throughout. We hope you enjoy the new additions to your home!
Kind Regards,
Thomas
Customer Success Manager
Excellent service from Planters and…
Excellent service from Planters and great product. We would definitely order again
31 maart 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi Sandra,
It’s wonderful to hear that you had such a great experience with us! We’re so glad you're happy with your new planters and the service you received. We truly appreciate the support and look forward to helping you again whenever you're ready for your next project.
Kind Regards,
Thomas
Customer Success Manager
Genuinely helpful and pleasantly…
Genuinely helpful and pleasantly friendly.
6 april 2026
Review zonder uitnodiging
Antwoord van Planters.co.uk
Hi Anne,
Thank you so much for your kind words! We’re thrilled to hear that you found our team helpful and friendly. It’s always our goal to provide a great experience, and we’re so glad we could assist you.
Kind Regards,
Thomas
Customer Success Manager
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