Build Plumb Plastics Limited Reviews 

Will helped me purchase some drainage crates, he is very helpful and made my purchase easy.

Ordered 4 infill man hole covers and arrived next day. Unfortunately they had been inappropriately packed and all were broken. Contacted Will at Build Plumb Plastics who asked me to send some photos over and he would rearrange delivery of 4 new parts and the pick up of broken items. 9:00am next morning 4 good parts delivered and broken parts removed. Brilliant customer service.

I ordered 110mm pipe and couplings on 27 July and was told they would arrive 31 July, so arranged for workmen on site. I received the couplings next day but only of part pipe order on 31 July. No response from an email I sent. No tracking info even though I registered on website.
Was told the rest would be the next day but no sign. Work was delayed.
Then 1st August told that suppliers lorry had broken down. - Oh Yes. Work delayed again.
Pipe order arrived 2 August, with despatch date listed as 1st August.
Same as other comments. BP plastics use sub suppliers who they have little control over, especially when it comes to deliveries. Do not, like me, rely on their stated delivery times.

After some very bad customer service from Sky Plastics (ordered placed online, goods didn't turn up after 10 days, so phoned up to chase to be told they never had any in stock and weren't sure when they were getting any, but no phone call or email to advise me and still showing stock available online!!!!) I called Shaun from BP plastics who was very friendly and knowledgeable, I placed an order and he arranged next day delivery to me, order received with no problems at all. I will definitely be using BP Plastics for future orders. Very happy customer :)

Shaun sold me some guttering, he was very helpful and polite, best customer service I have received ever

Shaun was super helpful, and was happy to offer advise on which products I needed. He even asked me if I was sure I needed as much geotextile as I had ordered, thinking it was just for the water creates. So good observation there from Shaun of BP Plastics!
Delivery was arranged for one day, myself giving BP team a weeks notice, so all good. First delivery was the 6m lengths of pipe, driver very good with informing me when he would be on site. Now site has a maximum 9 foot wide gate, and with that challenge we got the pipe off and into the site. Second delivery was all plastic wrapped on a create, so straight into the safe place.
Cannot recommend BP Plastics enough, very good with communication, very good with all questions I put to them.
Shaun is a credit to the business, and professional where customer service is needed. Well Done!!

Shaun was super helpful, and was happy to offer advise on which products I needed. 1st parcel arrived quickly but DPD driver just dumped it and ran. Obvious parcel left in full veiw to be stolen. Second lot of items, supplied by a third party arrived some days later. All my instructions ignored; 1 pipe missing, again ,no knock at the door, just dumped, possibly stolen, as I told them it would be if it were just left. Replaced a few days later. Shaun is great to deal with but the BP plastics need kick all these 3rd party goons up the backside

Shaun was extremely helpful and went out of his way to advise us. Will definitely recommend Build Plumb Plastics.

Shaun Neal is a highly professional, he has a strong work ethic and fantastic knowledge about the products range. We always appreciate Shaun's advice and our lasting business relationship. He always does unflagging efforts to help, being endlessly quick in replies, flexible and effective. Shaun's professionalism and dedication are second to none!

Shaun was very helpful and efficient.
I was very please with the service.

Very good service, ordered some parts in white they changed to black. Will was on the ball all the time. as for delivery well, ordered Monday morning arrived Tuesday afternoon.

Had technical questions needing a quick answer, Shaun was extremely helpful and quick to respond, excellent service

Shaun was excellent, sorted everything we needed and was quick and well priced

I had the pleasure of coming across shaun in regards to getting something soreted and he dealt with it promptly and professionally in a way that it was an absolute pleaseure i can highly recommend anyone when dealing with them that he will endeavour to make sure you are satisfied many thanks shaun

Shaun was brilliant - kind and helpful and professional and friendly - a real pleasure to work with. Huge thanks to him from us both for all his super expertise and help.

Shaun from the Harwich branch was an absolute life saver, we had an urgent request and without Shaun's help the entire site would have come to a standstill
Super flexible and helpful, 5 stars all the way!!

Sean was great, good advice and fast service

Shaun Neal is always a pleasure to do business with, he is always pleasant and willing to assist. I can't recommend BP Plastics enough. Great service, fast delivery, good prices, all with a smile!

Shaun Neal was the expert I needed. Helpful, knowledgeable, proactive. But there was another thing which really made him special: He grasped the unique nature of the project we are carrying out, and then was really insightful with his suggestions of how BP Plastics could solve my many problems. He has a charming manner, and he does what he says he will. I was so impressed.

Shaun went the extra mile and made ordering exceptionally easy
Even though some of the fittings were not in stock he sourced them from other suppliers to make it easy for me to place the one order
10 out of 10 for a great service
Many thanks Dave Bradbury