Platinum Cleaners Reviews 

My First review of this company was negative because my experience with this company was negative, there is nothing more to it. Anita replied as expected, read if you’d like, or move on further down…
Firstly. Sabina.
You booked your clean in with us for the Sunday of the queen's jubilee.
Secondly.
We turned up, called your number which was provided prior to booking
Thirdly.
My team who attended knocked your door, NO ANSWER. We tried calling you, no answer, my team drove 50 minutes to your address from their first job, you didn't answer the phone, open your door.
I did say id call you, apologies for that,you live in SE, so i was matching work up to a certain day.... When we are in your area.
You declined, said you couldn't do that day..
If customers dont answer our calls, open their doors to allow access, im afraid we have no alternative, but to leave.

So,
Anita forgot to mention that she has suggested the Jubilee Sunday at 3pm, whereas her team has contacted me at 2:03pm, with no message left, so I couldn’t see who called me. Then claims that the team knocked on door, was it at 3pm or 2pm? Still, not recommending the company.
Disappointing…

Best-wishes

Anita and her team..wow! Done a fantastic job throughout. So pleased with my clean. I booked a deep clean and i certainly got a spotless house back. I've used cleaning company's before which havent come close to my very high standards. I'm so pleased with the results I've decided to have Anita and her great team on a regular basis. My oven is like new. Dont hesitate to book these guys. Worth every penny.
Ann :))

Having accepted a quote for £1,000 to "Deep Clean" our property following building works, and paying 50% upfront to "Platinum Superior" who appear to go by the name of The Perfect Cleaning Company and Platinum Superior Cleaners, they turned up on time on the agreed date.
It became very clear, very quickly that there was a poor standard of work being undertaken (especially after being asked if I wanted the stairs hoovered by one operative!!). The gentleman who appeared to be in charge was asked by me to have a walk round before completing to make sure everything was acceptable. This did not happen, and they left at 15:00 whereupon I called their office to be told that the "Complaints Manager" had left for the day, which is surprising given the tsunami of poor reviews we should have paid more attention to.
I have spent almost a week trying (and failing) to get them to come back to carry out what they were contracted to do, only to be told I had to pay in full before they would return. This, after failing so badly to undertake a deep clean on a six bedroomed house with three operatives who left at 15:00 more interested in their journey home and taking a leisurely lunch, than if we were happy with what they had not done during the day.
All we wanted was the property cleaned and would have happily paid for that to be done, but that seems to be beyond the understanding of this company who, after to failing to deliver once now want full payment up front before they will consider returning. Full payment for a job which needs doing again - this time by a reputable company who understand what customer care and service delivery actually is.
STAY CLEAR OF THIS COMPANY AND ANY ASSOCIATION WITH PLATINUM SUPERIOR AT ALL COSTS.
Unless of course you are happy with overpriced inferior quality work and appalling customer care, in which case, of course, this lot are perfect for you.
We are commencing County Court proceedings for recovery of the deposit paid and their failure to complete the task they were contracted to do. Stay clear to avoid being in the same position as us.

I had a end of tenancy clean booked in Bedford. There were no white goods, or cooker to clean. No carpets needed cleaning either as they were due to be changed. I live in London so I couldn't be there on the day but someone had a key to let them in. I received a call around 1pm to be told they would finish in 30mins. All done and paid. Went on the Sunday to discover doors were still dirty, so I cleaned them with a sponge and fairy liquid, windows inside were still dirty and so were the inside window frames. So I cleaned all those. Tiles in one of the bathrooms still had dirt on them, one of the showers had some blackness on the tiles which wasn't cleaned so I simply sprayed flash bleach and it all came up clean. Seeing there wasn't that much to clean in reality, what actually did the cleaners clean then? because most of it I done myself the next day. I wish I had been there on the day but sometimes its not always possible and you trust these companies to do as they claim. Waste of money

I wanted to write a review because I was so grateful to Anita and her London Team for the end of tenancy clean. I paid £800 for the size of my house and the number of appliances that required cleaning. They did an excellent job. They cleaned the carpets to almost brand new. Anita was very polite and very friendly together with her team members. I actually gave her a tip as I was very extremely satisfied. She gave the tip to her team and did not keep it herself showing me that she values her team and the hard work. It surprises me reading reviews that have rated her a low score and have said otherwise as that certainly was not my experience. It makes me wonder why people would say such things and need to consider their own actions. I will be using Anita again for my next move and fully recommend her to anyone needing a cleaning service.

Do not trust Anita or the fancy website.
She charged £ 800 for an end of tenancy clean , and I sent photos of the level of cleaning required . She paid her team of 3 ladies a pittance of £60 each , what did she do with rest of the money.??
The ladies tried their best to do what she expected of them but the property was left not cleaned to the level she had guaranteed.They had children to go home to and could not work any longer.
Even after given the opportunity tó send other cleaners in to finish the job, she couldn’t be bothered. She already had my money, and women needing work that she could exploit.
Please , please don’t trust her or use this company. I dont usually write reviews, but perhaps I can save others out there from being ripped off.

Sharon and George from the London team did an excellent job on my carpets. Some deep stains on the upholstery could not be completely removed but on balance I'm very happy.

Bearing in mind it says on the website 1hr to clean a carpet, and although we don’t have huge rooms in our house I booked to get the largest room done, the guy was finished in half an hour!
He showed me a bucket of dirty water but the carpet didn’t look any different.
Very disappointed and a waste of money!

Had an end of tenency deep clean, with double oven, and extractor fan.
Also a sofa and carpets steam cleaned.
I was absolutely delighted, the team in London came on time, and left them to it.
I returned 4hours later, they came with 4 people (all family) Sharon the team supervisor was helpful, and very professional.
A lovely happy bunch, I would highly recommend.
I’ll be passing on their details to the estate agents were I rent from.

Thank you!

Amazing cleaning service, punctual and efficient. I will definitely continue using their service! Thank you!

Easy to organise and quick and efficient clean of my oven. Would recommend.

No nonsense professional oven clean. The London team was friendly & very helpful.

Range cooker - double oven and gas hob left in sparkling condition - much appreciated

The London team arrived on time and were very pleasant to work with. They faced an uphill task, the flat was in a very poor state, but they got stuck in and completed the job. Well done team

I wish I had read the reviews before I booked this company.
Booked an oven clean WF14. The technician was 2 hours late, when I called to find out where the technician was the bloke on the phone was rude, abrupt and offered no apology for the inconvenience, he told me I couldn’t rearrange for a more suitable day/time so I felt there was not much I could do having already paid 50% upfront, I could stand to lose some money. He told me he would ring and find out where the technician was and call me back - he never called me back. Terrible customer service, all you have to do is read the replies to the negative reviews on here to see that customer service is NOT their forte. When the technician finally showed up he told me his last job was booked in as the wrong time slot so he was never going to make the time slot that they had booked me in for - this gives you an idea of how badly managed the company is. I had to leave the technician in my house as I had to go out so I wasn’t there to check the job before he left. The back of the oven is still THICK with muck. I emailed them with my complaint asking for a partial refund and I attached pictures as proof of my oven and also the sponge that was black from what I had just wiped off the back of the oven. NO REPLY TO MY EMAIL. I had to scrub the oven down later and finish the job myself, I should be entitled to a refund. Disgraced with my experience of this company, DO NOT USE!!!!!!!

I have nothing but amazing things to say about this company! I called for a end of tenancy clean, 2 days before I needed it. Anita managed to fit a team in for me, later in the evening. They knew I needed to go back to Yorkshire, so on the day of the clean they even managed to come 2 hours early. Lauren and George were both absolutely fantastic and made the house spotless. The company went above and beyond to help me and I can’t thank them enough :)

I booked for end of tenancy clean and honestly felt like nothing had been done apart from the fridge/freezer. The bathroom wasn’t even touched so we had to clean ourselves….on top of this they left a coffee cup in our food bin which had coffee still inside that spilt all inside the bin, so we ended up cleaning up after these cleaners! They also gave us a time of 1pm-3pm but turned up after 4pm. When I made a complaint to Anita she justified the standard of the clean by saying she gave me a discount of the VAT at the time of booking, (however I didn’t realise this meant the clean wouldn’t be done to an acceptable standard) and the coffee cup by stating the bin was on the porch so that was fine, and said her team were “highly skilled”. Wish I could add pics to show how awful it was! I honestly felt like I was scammed and wish I could escalate this further as we paid over £300 for this…

They didn’t turn up for my first booking. When I called the next morning I found they had tried to contact me so I rebooked. I was given the time of 10 30 but when confirmation came in Times was 10.30- 11.30. At 12 noon I called to cancel because I had been down this route before . Matt then called me back asked how he could help me. He explained that jobs could run over time or there could be traffic holdups which I am aware of. That is why they give you an hours grace. After that time I would have expected a courtesy call. Even if that was just to reassure me that they were on their way
Matt then told me he would have to make a charge for cancelled appointment. When they had t turned up?
The deposit was taken from my bank account on booking. It hasn’t been returned

Hadbi read these reviews( the reviews on their website are glowing). I would never have booked them

Service and cleaning standards not at all 'Platinum'!!! The presentation of the website does not reflect they cleaning staff they send out to you! We always booked them for 2 days in a row, 5 hours per time - they were often late or Anita had made an error with the booking and therefore got the time mixed up. When we said showing up 3 hours late was not acceptable, they commented, 'We have other customers and other jobs!'. Badly managed business with poor levels of customer service - it is down to them to manage their business and allow sufficient time to travel between jobs and also find parking.
Save Yourself The Trouble and Do Not Use Them!

Oh and Anita had held onto to our £300 deposit, when I rebooked I questioned this, to which she replied 'I will need to check' Bad administration!

Sharon and Anita from the London team did a fantastic job with our end of tenancy clean. They were so flexible and supportive regarding have to change the time of the appointment last minute. Thank you for the very thorough job, the flat looked brand new!