Platinum Cleaners Reviews 

Fantastic company I've used this company twice each time they been professional respectful and always do a brilliant job cannot fault them at all. I would truly recommend them of you want your carpets chairs or rugs cleaned

Do not let this man called GARETH HUGHES into your house or business. He is a FRAUD!
I paid Gareth £120 in advance for a carpet clean in October 2020. When he turned up, he met my builder who negotiated for him to turn up the next day instead as the house still had workers and debris. Gareth agreed amicably and left. Not only did he not turn up the next day, HE NEVER DID!!
I have called him at least 10 times and sent over 25 text messages. His excuses started from ‘sorry, I was really busy’ to ‘I have refunded your money yesterday, it should be in your account next week’ ‘please give me some time, my business is in debt’ ‘let me pay £60 first’ ‘to ‘ Don’t bother me!’ This dragged out for ~12 months!
He never refunded any bit of the money!! He stopped picking my calls and then called my bluff when I got through using my work telephone. What arrogance!!
I believe he has now left Platinum Clean, Wilmslow but the owners there bear equal responsibility. I have wasted my time chasing this fraudulent individual for 1 year and I am now reporting him to the police. £120 is not the end of the world but this individual is arrogantly fraudulent and, in my opinion, should not be trading.
Derek. Cheshire

Platinum Cleaners came to clean my oven
After an initial problem trying to find my flat all went swimmingly
Sharon and George from the London Team were very professional and helpful
It was a great experience and I would recommend Platinum Cleaners wholeheartedly

Did a great job on an end of tenancy clean - flat was spotless and arranged very nicely.

Two lovely girls came to do a deep clean of my house this morning, and did an absolutely fantastic job! Organising the appointment was easy, and the job was good value for money. I would definitely recommend using this company, as I would do so again.

I hired Anita and the London Team for a deep clean last week. They were on time, effecient, friendly and hard working. I have no reservations in either recommending them, or using them again, my home felt sparkling clean.

This company came to clean my carpets on the 16th of September. They are dirtier now than before they cleaned them. We have spoken to head office and after a lot of being devious they gave me the phone number of josh the area manager for huddersfield. I have dpoken to him 4 times and he promised to call back. I have sent him photos of the carpets. That were supposed to have been cleaned. (I wish I could post them on here) this company are a disgrace I wouldn't let them clean my bin. Totally crap..Totally uncaring. They have been paid and that's all they care about. I will now go and rent a shampooed and do them myself. Totally avoid this crsppy company.

I have used these guys 4 times now, I call them instantly (when I get a bad stain) eg. dog urinating on a carpet or my son vomiting. The two guys who have come the last two times are super friendly and get the job done quick! Highly recommend this company!

End of tenency, all appliances, carpets deep cleaned and sanitised. They did an amazing job, it was extremely challenging, they finished, received our full deposit back today
Thank you to the team that attended

Avoid at all costs!
Their excellent website showed that they were a local Ely company - close to me. Their cleaners were said to be insured, trained and local. They make you pay 50% when booking and 50% when the work is done. £150 for 4 hours which is not cheap but,when you are expecting a really thorough professional clean, is ok.
The cleaner was supposed to arrive between 8 and 9am. A charming young man turned up nearer to 9:30 - from Slough, 96 miles from Ely!
We walked through the house together and I left him upstairs to get on with the job unhindered. I had to go out for nearly 2 hours and again for another hour, but my husband stayed home.
When I returned half an hour before the work was due to be finished the cleaner was scrambling around on the floor in an effort to wash it quickly and told me that he wouldn’t be able to do the living room but could come back another day for an hour if I so wished (from Slough? No way!) I did a quick walk through with him where he pointed out tops of doors and other similar areas that had been cleaned. I realised later that this was to distract me from the fact that he had actually done nothing except a quick hoover in very visible areas.
I paid him the £75 and let him go. I probably shouldn’t have because when I walked around on my own I could see that he hadn’t touched the bathrooms or any of the bedrooms. He said he would be cleaning the windows but didn’t - and the spiders retained the entirety of their webs.
I wrote to the company detailing my experience and told them that I would be writing a review but only after a few days to give them time to reply. They didn’t.
My advice is to avoid this company - it is fraudulent!

Edit. I responded to the company’s reply by sending them an email. They did not reply. As I suspected, their reply to my review was just to ‘look good’ with no substance behind it. I confirm what I wrote in my review.

Hired Anita for an oven clean, and she didn’t turn up on the day she was supposed to. Gave her a call at the end of the day and she said she was sat outside the property for an hour but no one answered the door. I was sat in my living room all day waiting and she seemed to have forgotten that she could have given me a simple phone call and I would have answered the door. She claimed that she didn’t save my number, which isn’t my fault at all, but didn’t stop her shouting down the phone at me for five minutes then hanging up because she got too angry. I managed to rearrange for the next day and she then turned up 3 hours later than planned. She shouted at my flatmate for not telling them there wasn't any parking, even though I definitely did and she obviously just forgot. She parked on double yellows and said we’d be liable for a parking charge if she got one, yeah good one! Average job on the oven and extractor fan, could have done better myself if I only had the time! AVOID

We had our carpet cleaned - George was very friendly and did a good job.

However, this was overshadowed by a no-show from the cleaner when the time came with no correspondence. After messaging them, was told they would be late, but eventually was asked to reschedule.

On the day of the second appointment, I was asked to reschedule again. On the third day the cleaner arrived over 2 hours later than the requested time, with no update until I messaged them.

Overall, this could have been a 5 star review but ultimately I had to take away 2 stars for poor time management and customer service.

I would never use their service again. Similar to many other complaints. We agreed to a 1 pm and they called me 30 minutes prior to tell me they weren't coming until 2:15 pm. I took a taxi to meet them at 1 so I was stuck at the property. They finally arrived at 3:15 pm and then Anita told me the price was higher than her original estimate. I was stuck since our tenancy was the following date. She is only about getting more money and the clean wasn't very good. Save yourself a headache and hire a different company.

All I can say is stay VERY VERY VERY FAR from this company.

1. I arranged an end of tenancy clean up, it was almost £400 and they did almost nothing. We then had to complain and they send another cleaner who said they need a full day due to the fact that nothing was done. Third cleaner arranged. I couldn’t end my tenancy because of them. I emailed in a complaint on the 10th of September, after calls and calls they responded on the 29th of September and offered me £90 which hardly covered the expenses incurred.

2. I thought I would give them another chance, I arranged a 4 hour clean for this morning at 10am. They then moved it to 12.30. I REARRANGED MY WHOLE DAY to work around them. I rushed home from an appointment, no one pitched. I called and I was told they only coming at 2pm and actually I’ll only get 3 hours. NO ONE THOUGHT to call me or email me or text me and tell me about the time change and not a single apology was offered by the customer service or her manager even after I explained how I rearranged my day. They happy to take £150 but they don’t have the decency to call someone and tell them the cleaner will be almost 2 hours late.

I wish I could scream from the rooftops at how horrible these people are and how I would rather lick my floor clear then ever try use them again.

I hired Anita and team for an end of tenancy clean in Mayfair. They arrived on time and worked very hard with great attention to detail resulting in a fantastic job well done. Anita was always very helpful and quickly responded in communications. I will definitely use her again without hesitation. Thank you Anita.

We ordered steam carpet cleaning for 2 bedroom flat and upholstery cleaning for a sofa and an armchair.
George from London team did a fantastic job. Very happy with the results. Definitely recommend. Also he was super friendly. Great service !

Had my carpet 'cleaned' today in the Fulham area. They were over an hour late, did not call to let me know. When I called to find out why they were late they gave me a rude excuse over the phone. Service very disappointing, carpet still has stains and dirt on it. Sent a message and she called me, very defensive like every reply they've had on here to negative reviews. Despite it saying on the website that their machines get out 'all stains', this is in fact false advertisement. Left a very damp smell thats made our flat smell disgusting. Noticed there is also an 'Alert' banner at the top of trustpilot to say they are a misleading company and they 'do not play by the rules' as they do not display up-to-date ratings on their website. If I could zero stars I would. Overall, incredibly awful service, avoid.

Absolutely shocking service! Booked an appointment for a set time they never turned up I rang to find out where they were to be told I’d get a call back then had to ring twenty mins later got passed from pillar to post to be told that cleaner would be there two hours after original booking! No one could’ve rang to tel me that???! Demanded a full refund and cancelled the visit!

Do not waste your money on these people. They charged in excess of £600 in order to smear dust and dirt across surfaces and windows rather than remove it. When I complained they sent one cleaner round for 2 hours to correct it - I’m guessing that might have cost them £30 tops. When I told them the cooker was still thick with grease they remarked that “it was only on the door”, so they must have known the state it was left in, and chose to do nothing about it. A complete waste of money. I would give no stars if that was an option.

In response to the reply from Platinum Cleaners which followed this review … as I stated in the review, I contacted Platinum Cleaners to complain, they had already noted the dirt on the oven and done nothing about it, they then sent one cleaner for 2 hours 5 days after I had moved into the house. I understood the point of an end of tenancy clean was to ready it before moving in. If it is a franchise operation they should have sufficient quality control. That is not my job, it is theirs.

The London team carried out an end of tenancy clean for me and I was amazed at how great a job they did. In all aspects: availability, communication; coordination etc they excelled and proved to be a highly competent and efficient team that left no stone unturned.

With a friendly “can do” attitude they were willing to tackle tough limescale, any grease or mould, resulting in a gleaming flat to hand back over to the agency with zero complaints.

I couldn’t recommend highly enough and I will now be a frequent customer for regular cleans going forward.