Plug me in Reviews 1.124

Arshad was fantastic today. He had a great greeting smile, taken the time to explain all he will do and cleaned up after him as if nothing happened.
I was initially dreading the experience but everything was done with no fuss.
Then he left with the same smile on his face. Can't thank him enough.

Scott and Lewis attended my home today to fit the Easee charger . They treated my home with total respect and carried out the work with a minimum amount of fuss. They took the time to go through the Charger app with me, highly recommend this company

Despite lots of challenges from having an older non standard house, a very neat and clean install with all the wiring hidden out of site.
Lewis was professional, polite, courteous and a true specialist.

From start to finish, my experience with PlugMeIn has been excellent. The booking process was smooth and straightforward, and the communication from the company leading up to the installation was clear and consistent. I always knew what to expect and when.

A special mention goes to Arshad, who carried out the EV charger installation. He was incredibly polite, helpful, and professional throughout the entire visit. He arrived on time and completed the installation within the specified timeframe. It’s clear he takes pride in his work and in delivering great customer service. The installation itself went off without a hitch – completely seamless and finished to a very high standard.

Highly recommended – thanks again to Arshad!

Amazing installation and service by Lewis. Sorted everything out without a hitch and gave me some great tips and hacks for future use.

Excellent. Arshad went through everything well and did an excellent job

My ev charger regularly tripped the RCD when charging overnight and I frequently woke up to insufficient charge for my needs. The manufacturer suspected the problem was with the RCD and advised me to reduce charging from 32 to 20 amps, which provided a temporary solution. Scottish Power, through whom I had bought the charger, arranged for Plug Me In to attend. I was lucky that Lewis was our technician. He immediately diagnosed the problem and replaced the RCD. He also identified and addressed other anomalies in the original installation and gave me welcome additional advice. He couldn't have been more personable or efficient. Thank you for the five star customer service.

Chris mainwaring came to install the EV and was great. Professional, knowledgeable and tidied everything up afterwards, would defo recommend!

Arshad was excellent. Very polite, friendly and explained things extremely clearly as he went along. All the work is very neat around my house too. Would definitely recommend. He was a star! Thank you very much.

Todays installer Lewis did a fantastic install, very tidy and went above expectations with placement and tidy finish on cable, including today up and hoovering up leaves!!

Arshad was first class, great at his job and super friendly. Took me through the installation step by step. Top guy and would recommend!

Thanks Arshad!

I commenced the process of installing my EV charger through Scottish Power on 20th December 2023, who subsequently appointed Plug Me In as the installation team.

From the outset, there were complications, as the survey team appeared unfamiliar with the existing electrical cabling setup in my new build car park, which ultimately turned out to be quite standard for a load-balanced connection in a new build car park.

All that was required was for Plug Me In to install the charging station in my designated parking bay, as the necessary electrical cabling was already in place. After some time, their technicians finally grasped the situation, and an installation date was set for 5th August 2024—over seven months later. Initially, everything seemed to be progressing well, but at the last moment, the installation team decided to halt the process, claiming they lacked authorisation from the landlord.

This led to another round of complications, as the landlord had engaged a block management company that requested several additional documents, including the company’s professional certification, public liability insurance, and RAMS, which seemed reasonable prior to granting authorisation. While most of the required documentation was provided, Plug Me In refused to share a copy of their public liability insurance with my management company, stating they were not permitted to do so and would only show a preview of the document during a screen-sharing call. The block management company did not accept this arrangement, leaving me in a difficult position, as the installation could not proceed without this document.

Plug Me In then indicated that they would reach out to Scottish Power to explore alternative solutions, promising to provide an update within 28 days from 5th February 2025. However, over a year and three months later, they indicated that no progress had been made since our last contact, and requested an additional 28 days. Frustrated by their lack of urgency and the prolonged delays, I have decided to cancel my installation.

I am extremely disappointed with the handling of what should have been a straightforward installation, and I feel hindered by the bureaucratic requirements that they were unable to navigate.

Chris was prompt, helpful, friendly and efficient

Really excellent service and quality from Kevin from Plug Me In.
Kept me well informed of progress and can't fault the work.
Even brought the sunshine!

Professional work from hard-working and friendly team, and good support next day to sort out a problem with the installation. I was very satisfied with my experience.

After 8 weeks of experiencing the worst customer service from Scottish Power (& SP EV) as well as Plugmein, it was a breath of fresh air to have Arshad Iqbal (Plugmein Engineer) come round and fix my Wallbox EVC. His friendly demeanour and politeness throughout his visit was very welcomed. He knew straight away what the issue was and fixed it in no time at all. He methodically went through the testing of the EVC system with me as well to ensure I was aware of what had gone wrong and was happy with the diagnosis / fix. An absolute pleasure to meet him and his professional approach.

EV charger fitted today fitter arrived on time and communicated his arrival. Arshad was really helpful throughout the whole process and took his time to explain everything. Very friendly and courteous, no mess left behind and overall an excellent service, thank you.

Kevin fitted the ev charger the work was excelent and he ensured all was working and explained how it all worked. he ensured the workspace was left clean and tidy excellent customer care

Lewis was fantastic. Explained everything very well. Happy customer

Brilliant Arshad installed our Easee EV charger.
Wonderful experience and explained all the processes. Really patient explained all the use of the mobile to us and use of the EV charger remotely.
Really recommend Arshad to install your EV charger.