Plumbase Reviews 

I popped into Plumbase in Tamworth on the off chance they could help me with missing parts for a tap I was fitting ( not bought from them).
I would like to thank Jan for going out of her way to help me in what was a big deal for me but of little gain ( financially) for Plumbase. Jan finally sorted the issue out for me and sent me smilingly on my way.

I would like to thank her again for her persistence, helpfulness and kindness and great service. In a world of seemingly worsening customer service this was a ray of sunshine.

Thanks

John.

As an enthusiastic DIYer I’ve been using my local outlet in Haslemere for the last 30 yrs and have always been impressed with their knowledge and helpfulness. There is one guy in particular (sorry I don’t know your name) who I’ve dealt with for all this time and he is always friendly, cheerful and very helpful.

After 10 years of being a loyal customer, I’ve now deactivated my account with these crooks. After being a loyal customer, I received a overdue balance on my account, I paid off the account on said date over £2500, a day later a legal letter come with additional fees of £260, I tried to resolve with Plumbase and the legal team, but basically the overdue fees stood. I’ve never received any legal letter until this particular time, and have always paid in good standing. I hope your happy with your ridiculous £260 fee’s Plumbase because it will be the last from me, a loyal customer gone that’s spent ££££ over the last 10 years. Shows their professionalism when they can’t even reply to any bad review trying to resolve any issues. 👋

Jason at plumbase Hove has been such a pleasure to work with, he gave us informed recommendations about which products to get for our shower, discussed design options, pushed for the best price and even secured us a discount on a product that arrived chipped from the manufacturer. In a world of unreliable and untrustworthy people he has been the absolute opposite!

Today I was provided with great advice and excellent service, the parts I needed for my toilet were in stock, there was clear information on how to use them and they were reasonably priced. Thank you for being so helpful

I've got numerous plumbers merchants around me and went to Plunbbase Basildon because they were the closest. I only wanted a radiator bleed valve, nothing technical. I was told they don't stock them because they cone in many sizes 😀
Won't be going there ever again.

Excellent service by all the staff at Exeter plumbase every time.

I recently went to Plumbase Warrington to check prices of bathrooms and radiators. I was helped by Katie And David Lucas. Very courteous and welcoming. Had patience with us. Then after I received the price I told them that it is above my budget. He was very happy to see what he could do and managed to bring the entire budget as per my requirement . I am now waiting for the delivery which was promised to arrive this Thursday.

So a medium skilled engineer, worked out all the math, knew what was needed drawn, together with rough quotes of parts neede to achieve a new hot water potable immersion tank in our granny annex, ( a duplicate lesser size of the joule upstairs that I will have to move soon) I even stated all the parts, they provided a written quote seemed fair, I stupidly accepted as it seemed reasonable, I accepted a box of bits and a very light tank which come out different from the printed quotation I have (stainless steel). It was More expensive. It was 20 quid difference, still seemed all ok. Until taken home and started to see what I was given was totally different to what I asked for. I started fitting it,(vented cheap copper tank) and almost realized the immersion tank was vented should of been an unvented. Despite explaining I wanted a prescribed 3bar vent valve and califi monobloc. I got a headache of useless leaking bits. So I took it back today for a refund, I was told sorry tough. No refund your fault, for fitting it.
I left a £ 173 useless blown tank near there back door which is where it can be placed up!. So guys if you want to try and resolve an use experts behind the skilled counter staff, forget using this bury st Edmunds depot and the manager was just as useless because he was in ear shot when I went in an explained what I wanted to achieve originally . I'm no idiot as I had to finish some major plumbing jobs as most local tradesmen are all pretty damn lazy and useless around here on our farm. I had to finish our 125sqm of uhf and 2500litre froling biomass log burner system as the installers cocked that up too. So I'm no idiot and won't be using these guys ever.

OVERCHARGED , MISSED APPOINTMENT,NOT HELPFUL IN ANY RESOLUTION

Staff at Bedford very friendly, knowledgeable and helpful - which, for someone whose knowledge of plumbing is minimal, is greatly appreciated.

Do not deal with this company. The people at the Bolton unit were so unhelpful, not interested and very untruthful in dealing with me.

i saw adblue on there web site at chorley adblue at £11.00 went 2 but it and was told it £24.. so told the guy i didnt want it..im so sorry ..later when i looked at there advert it was dated 2019.. i feel bloody awfull now SORRY

Shocking service. So rude. No training and no interest.

Jocelyn was so helpful,happy and polite, a no hassle purchase. Thank you so much. 👏👏👏😀

Plymton. We bought 2 new heated towel rails. They were delivered and looked good from the outside. The plumber fitted them told us the threads didn't look great thinking we had bought second hand and showed us a photo. We had to get them replaced as they were indeed previously used. Plumbase replaced them but refused to reimburse us for having to call out the plumbers again, drain the system and replacing the inhibitor. When they were removed dark sludge came out. This was a brand new system. All they offered was a discount if we wanted to buy more from them. Does that sound like good service?

Plumbase , BUDE . Very helpful when we were looking for bathroom cabinets, nothing was too much trouble to search through the books, delivery was very quick. Home delivery was offered at no extra charge but only being local we picked up.

Purchased the majority of my Bathroom fittings and accessories at Plumbase in Yeovil, mainly because of the great showroom, the quality of the products and the excellent, expert knowledge of the salesman, Steve Gready, which has resulted in my house having a stunning Bathroom. Thank you so much.

Plumbase was recommended to me by my builder Mike Shaw. Chester store were helpful helping my choose my fittings and even opened up on a stock taking day to accommodate me. All items supplied are excellent quality and well worth the money. All are priced very reasonably. I would definitely use Plumbase again.

I was surprised how unknowledgable the shop staff are when it comes to plumbing, they are basically just counter staff and everything is on display so you have to find it yourself. So ok they are not plumbers but if I worked in a plumbing shop I would make sure that I knew everything that there to know about my stock. But this is the same with Toolstation the staff behind the counter know zero about their products. Sign of the times I suppose they might as well have robots or an autoserve unstaffed shop.