Plumbstoredirect Reviews 157

Just dreadful. I bought a macerator under the impression that it was a Saniflo. It turns out that they are misusing an old Saniflo logo. The small print gets them out of 'passing off' laws. When the item arrived I realised the scam instantly and asked to return it. I was sent a returns label and the item was back with them two weeks ago. I await my refund. Phones and emails not answered. They proudly offer a 5 year guarantee, this is small comfort if they don't answer calls. I will be progressing my claim through trading standards. Moreover I can see that the sole director has a habit of starting companies, never filing accounts and then getting struck off. So by the time you have a problem with one of these cheap Chinese imports that they sell for £100 or so more than the same thing on Amazon, the company will likely not exist. This current iteration - Plumbstore Direct - was formed in June of this year. the whole outfit is a mirage.

Good price quick service

Very efficient

Website very easy to navigate, great selection, not the cheapest but excellent quality

My experience was fine but the delivery was a little disappointing. I ordered my macerator at 14.20 on a Thursday which was after the deadline for same day despatch. This meant it was dispatched late afternoon on the Friday and although Parcel Force managed to get my Macerator to the local Parcel Force delivery depot overnight on Friday they would not deliver it on Saturday because apparently it costs more for a Saturday delivery which I was unaware of. It was delivered on Monday morning. Apart from that slight issue I was happy with the service provided by PlumstoreDirect.

Never delivered and are still waiting for a refund

Poor customer service, ignored emails, didn't answer the phone or reply to left messages. When we finally got a response they couldn't supply an invoice and claimed not to be VAT registered. Will not use again.

Very pleased with my purchase. The item is a replacement for a toilet masserator that had been in for years. Removing the old one and putting in the new was relatively easy because the online description was accurate. The one one came in days. Thanks

Well !! Where do I start - june 23 ordered a macerater for a downstairs bathroom toilet hoping to have up and running before my children moved in with me - once fitted didn't work - was finally sent a 2nd one by Sean - guess what second one didn't work and told to send it back for review and refund - sent back - no refund lack of response to calls / e-mails - seeking full refund still

Macerator was advertised as a genuine Saniflo, when it turned up it was clear it wasn’t genuine. Just a cheap knock off which should cost around £125.
Despite this I had to fit it. It was installed for a couple of weeks then the unit went wrong. Seller won’t respond, no means of contact, refuses to respond to emails, voice mails. Beware scam artist at hand.

Very efficent helpful fast delivery product well pakaged

In stock, great price and speedy delivery

Found the company very helpful. They contacted me when I wasn't home to arrange another delivery. Would highly recommend this company

Easy to order and delivered promptly.

The item i bought was good price and it was delivered in reasonable time i recommend buying products again

I was sent a macerator, not the one I purchased, it was advertised as Saniflo, the one I got was Ovington, could have bought that on Ebay £150 cheaper than what I paid them, their is no response from the seller, I have asked for the difference to be refunded, no response by email or telephone
DO NOT BUY FROM THIS BUSINESS, DON'T GET CAUGHT LIKE ME, BE WARNED

Bought to replace an older Saniflo macerator. Item arrived on time and as described by Plumbstore Direct. Fitted by plumber in less than an hour (including taking out older appliance) and working satisfactorily.