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For nearly 50 years our team of Packaging Experts has been supplying ecommerce and marketing brands with custom-made mailing bags, retail bags, tissue paper and tapes. We solve packaging issues and we care.
PO Box 12, 07940, Madison, Verenigde Staten
Communication was concise, professional and timely. The product arrived quickly, and I am very pleased with it. I will use them again and would recommend them to others who want custom tape.
Melissa was great at explaining cost and providing answers to all my questions. Bags look great and arrived very fast after ordering.
Great customer service. Reps are always very helpful.
I couldn’t be happier with Plus Packaging services and customer support. I did a google search for what I needed and Plus Packaging was the first to pop up. I emailed them and Donna responded back right away. They are great to work with for your packing needs. My customers love my bags with my logo for their vinyl records. I 💯 recommend this company and brand. Thanks Plus Packaging.
I ordered clear bags and they are truly crystal clear!!! Also, the person on the phone was very helpful! Thank you!!
I ordered custom print poly mailer bags from Plus Packaging and sent a proof I approved. When the bags arrived, the design on the back of the bag was printed on the front, there were numerous spots and streaks and peeling as well as spaces on the bags that had no print on them at all. I wrote to Plus Packaging immediately to tell them this and attached pictures of the bags.
Donna J. Tomko, the person I was corresponding to, asked me to mail some of the bags to them so they could make an assessment. I send 25 or more bags back to them. When I did, I received an email from Lee Dornfield who told me the bags were "within specifications" and flood coating on plastic bags would cause variations. He told me to use the bags and I would see how strong and great they were.
I responded that the DESIGN was the main issue but the print job was also horribly done. Two days later, after I didn't receive a response, I asked for a refund. I was told no by Lee Dornfield, who has the title President (a typo actually Preident) under his name in the email, with no explanation why I could not get a refund. I also told him I would look into taking legal action against the company as well as ask my bank to issue a charge back. Lee Dornfield replied that he called and I did not aswer, as I work during the day, and that he would talk to me about the quality of Plus Packaging's bags. He also told me he has won cases with people "like you" before and won. He told me I would not win with the credit card company and told me to call him.
I emailed him again to point out the issue wasn't the quality of the actual bags but the horrible print job and the fact that they had messed up my design. I asked them to refund my money once again only to be told I would lose my case.
Antwoord van Plus Packaging
We sincerely apologize for the experience you described in your review. We understand how disappointing it must have been to receive a product that did not meet your expectations, especially when its goal is to represent your brand. We really take these matters seriously.
Since the time of your order 5 years ago, Plus Packaging has undergone significant changes, including new ownership. Our commitment to quality, customer satisfaction, and delivering exceptional packaging solutions has only strengthened. We strive to ensure every customer's vision is realized to the highest standard. We are dedicated to making things right and serving you better.
Please reach out to us at your convenience so we can discuss how we can provide a more positive experience moving forward. Plus Packaging has truly changed, and we are eager to prove it to you.
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