Pocketcarer Reviews 

59
•
TrustScore 3 uit 5

3,1

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

College project level app that doesn't even have basic accessibility options. C- at best. Doesn't support dark mode, so messages are white text on white background. Really poor show. They've hire... Toon meer

Beoordeeld met 5 van de 5 sterren

The pocketcarer app is everything it says in its title but better than that it's got a brilliant support team! If there's an issue one message and issue is being looked at 24 hours later issue resol... Toon meer

Beoordeeld met 1 van de 5 sterren

First it is time consuming. Then, to me it seems that there might be a problem with data protection. Finally, our daily notes have several purposes: 1. recording what we do 2. inform other health... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Simple to use and very handy having all information on one app. Yes, the necessary paperwork and records can be found elsewhere online, but it is so much easier to have it on one app, and saves time... Toon meer

Bedrijfsgegevens

  1. Softwarebedrijf

Geschreven door het bedrijf

PocketCarer is a dedicated care planning platform designed specifically for self-employed carers and individuals managing their own care teams. Our mission is to put care planning back in your control by providing accessible and affordable tools that simplify the process. Whether you're a self-employed carer, a micro-provider, or an individual employer, PocketCarer helps you stay organised with essential features like care planning, daily notes, medication tracking, risk assessments, invoicing, rotas, and more—all in one place. Unlike traditional care management systems built for large organisations, PocketCarer is tailored to individuals and small teams, ensuring an easy-to-use and cost-effective solution that meets your unique needs. Take charge of your care planning with PocketCarer—designed to support those delivering and directing care, every step of the way.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

59 reviews

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4 sterren
3 sterren
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1 ster

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Heeft 66% van zijn negatieve reviews beantwoord

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3,1

Alle reviews

(59)

5 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

wanted to upgrade to higher package

i booked numberous online demos as i wanted to purchase bigger package, no one ever went on the zoom call, ive tried emailing and had no response

11 november 2024
Logo Pocketcarer

Antwoord van Pocketcarer

Thank you for your feedback. We sincerely apologise for the inconvenience caused due to an issue with our online booking system. I’ve personally reached out to you via email to address this matter and ensure we can arrange a demo session at a time that suits you.

We greatly appreciate your patience and understanding as we work to resolve this. If you need further assistance in the meantime, please don’t hesitate to contact us directly at support@pocketcarer.com

Beoordeeld met 5 van de 5 sterren

Superb

The help and assistance I received from Emma harding was amazing. I felt really happy to speak to a human and not AI bots thank you Emma.

8 mei 2024
Beoordeeld met 5 van de 5 sterren

Efficiency

One of the stand out features that Pocketcarer has to offer is the friendly user interface! The platform is efficient, making it easy for users to navigate and access the tools they need. This app provides a solution for all of my care-related needs.

8 mei 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

For the price it is very good value

For the price it is very good value, although there are some limitations but it was expected as I didn't think paying what I did I would get all the features, etc. It is perfect for my low use needs and my Clients are impressed that they have a Care plan and can follow up the notes. All in all I am quite happy, and definitely recommend for Self employed Carer use.

12 maart 2024
Beoordeeld met 1 van de 5 sterren

Contracts aren't correct

Contracts aren't correct. Legally the local Authority needs to have a contingency plan in place for the client. This contingency plan is to ensure the client doesn't have a break in Thier care when the carer is incapacitated.

The contracts are a Civil Contract made for the P A to the client. It has to abide by the Health and Social Act and be parallel with the CQC Scope and Regulations .

P.A' are exempt from needing to be CQC Registered , due to the nature of the contract.

But clear guidance must be given to both as to why.

Rob

11 december 2023
Logo Pocketcarer

Antwoord van Pocketcarer

Hi Rob, thank you for your feedback we really appreciate it. We have recently been working on upgrading the PocketCarer app which includes a full update of the contracts. The updated version is now live and it would be great to get your feedback. Kind Regards PocketCarer Support Team

Beoordeeld met 1 van de 5 sterren

Very basic but does the job..very…

Very basic but does the job..very disappointed with misleading marketing, its not free for 30days,£7.99 was instantly deducted from my account and next payment due in 30 days..very misleading advertising..plus it keeps displaying a message that says am not connected to the Internet..even though I'm connected...

15 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good so far

Not long had the app but is proving a very good resource to have at my finger tips. Exciting new things coming in the pipeline so looking forward to those

28 augustus 2023
Beoordeeld met 1 van de 5 sterren

sorry but I just could not get into the…

sorry but I just could not get into the app they kindly reset my account but i still could not get into it, I suggested in future if people have problems they set up the account for them with temportary password and recomend people change it later...

14 augustus 2023
Beoordeeld met 2 van de 5 sterren

College project level app. C- grade, if that.

College project level app that doesn't even have basic accessibility options. C- at best.
Doesn't support dark mode, so messages are white text on white background. Really poor show.
They've hired 3 marketers instead of one decent programmer, that should tell you something about their ethics and values.
Absolutely not worth bothering with.

7 augustus 2023
Beoordeeld met 1 van de 5 sterren

Free?? Yeah right

It was advertised as free but its £7.99 a month NOT free in my opinion

12 juli 2023
Logo Pocketcarer

Antwoord van Pocketcarer

Hi Sheryn. Thank you for your feedback. We offer a 30 day free trial which is clearly stated on our website, the app and playstore store and all our marketing materials. Once you subscribe to the PocketCarer app your 30 day free trial starts and payment isn’t taken until the free trial ends. This is also clearly stated on the subscription page within the app. If you cancel your subscription before the free trial ends again no payment will be taken. If you would like to discuss this further you can contact us at support@pocketcarer.com

Beoordeeld met 5 van de 5 sterren

This app is excellent for self employed…

This app is excellent for self employed carers. It enables the user to keep all of their client records in one place and has handy templates for things like invoices, contracts etc. Emma is very open to suggestions on how to improve things and any issues I have had have been resolved promptly. I would highly recommend the app , it’s very much worth the subscription fee.

10 juni 2023
Review zonder uitnodiging

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